diff --git a/enclone_build/src/lib.rs b/enclone_build/src/lib.rs
index c33304f69..b50cdf48a 100644
--- a/enclone_build/src/lib.rs
+++ b/enclone_build/src/lib.rs
@@ -36,8 +36,7 @@ pub fn set_panic_handler(args: &[String]) {
let trailer = format!(
"You have probably encountered an internal \
error in enclone.\n\n\
- Please email us at enclone@10xgenomics.com, including the traceback shown\n\
- above and also the following version information:\n\
+ Version information:\n\
{} : {}.\n\n\
Your command was:\n\n{}\n\n\
{}\
diff --git a/enclone_help/src/help1.rs b/enclone_help/src/help1.rs
index 5f2dc77bd..acaa6d45d 100644
--- a/enclone_help/src/help1.rs
+++ b/enclone_help/src/help1.rs
@@ -98,8 +98,7 @@ pub fn help1(args: &Vecenclone (beta)
+ enclone
Accurate and user-friendly computational tool for clonal grouping to study the adaptive immune system
(Antigen analysis is not supported)
@@ -49,11 +49,8 @@ (Antigen analysis is not supported)
- enclone (beta) is provided as a tool for use + enclone is provided as a tool for use by the community to accelerate immunology research. - enclone is only supported via - enclone@10xgenomics.com. The clonotype assignment algorithm that is part of enclone is integrated into Cell Ranger.
@@ -239,7 +236,7 @@enclone is beta software†† released +
enclone was a beta software†† released under this license. Binary executables for Linux and Mac and Windows can be directly downloaded from this page, as can sample 10x Genomics datasets. @@ -270,13 +267,6 @@
- ††beta software implies that it is still being actively developed, with - features being added/modified, - and on rare occasions may involve breaking syntax that previously worked. See - this page for the history of changes. -
-- Please contact us with your questions and comments! We look forward to hearing your feedback and ideas to - further evolve enclone. -
- -- Our address is enclone@10xgenomics.com. -
- -- To send us enclone output, please simply - cut and paste text, rather than send a - screenshot, except when necessary. Please send both the command you used and the output. -
- -- enclone is provided as a tool for use by the - community. - enclone is beta software and thus a work in - progress. We are actively making many changes and may - be unable to respond promptly to your particular request. -
-
Frequently Asked Questions
-We're sorry you're having difficulty! Please see the answers below, check out the other help
-guides, and if you're still stuck, write to us at enclone@10xgenomics.com.
+We're sorry you're having difficulty! Please see the answers below or check out the other help
+guides.
1. Why is my enclone output garbled?
diff --git a/pages/auto/help.setup.html b/pages/auto/help.setup.html
index 329ea83f3..1950cc5ba 100644
--- a/pages/auto/help.setup.html
+++ b/pages/auto/help.setup.html
@@ -54,9 +54,7 @@
(for the main help page, please type instead: enclone)
-Here we go through several setup tests. If you have any problem that you can't
-resolve, please email us at enclone@10xgenomics.com.
-
+Here we go through several setup tests.
1. Are you using a fixed width font?
Look at this:
diff --git a/pages/auto/install_issues.html b/pages/auto/install_issues.html
index e2a41ea3f..86cee6022 100644
--- a/pages/auto/install_issues.html
+++ b/pages/auto/install_issues.html
@@ -68,38 +68,7 @@ Case 2: download is so slow that it doesn't finish
-Case 3: installation seems to succeed but you get command not found
-
-In this case, the install script appears to succeed, but when you
-open a new terminal window and
-type enclone, you get a message about the command not being found.
-
-This should not happen, and we do not know why it happened to you, but we provide
-instructions here on how you can report the problem to us. Please do this and we will try to
-find a solution.
-
-Please open a new terminal window, type the following commands, and then cut and paste
-the entirety (commands plus responses) as text into an email to
-enclone@10xgenomics.com.
-
-
-
-
1. enclone --check
-
-This should say something about enclone not being found. Otherwise you have a different
-problem.
-
-2. echo $PATH
-
-This reveals what directories are searched when you type a command.
-
-3. curl -sSf -L bit.ly/enclone_install_debug | bash
-
-
This generates some further debugging information
-
-
-
-Case 4: installation seems to succeed but enclone
is killed
+Case 3: installation seems to succeed but enclone
is killed
In this case, when you type enclone
from the command line, you'll get a message
about it being killed. This has happened to some Mac users. In one case we observed that the
@@ -111,7 +80,7 @@
Case 4: installation seems to succeed but enclone
is killed
-Case 5: installation seems to succeed but you get a message about
+Case 4: installation seems to succeed but you get a message about
GLIBC
not found
This probably means that you are using a Linux machine which has a very old version of the
@@ -125,10 +94,5 @@
Case 5: installation seems to succeed but you get a message about
-Case 6: something else goes wrong
-
-Then please write to us at
-enclone@10xgenomics.com.
-