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Lead Designer

  • Salary: £59,500 - £85,000 with a London-weighting of £62,475 - £89,250
  • Location: Birmingham, Bristol, Glasgow, London, Manchester, Newcastle or Swansea
  • Hybrid working: Client-site/office 1-2 days per week
  • SFIA: Level 5

Designers might already be a product designer, UX designer, service designer or interaction designer.

Summary

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery.

Lead Designers are expert practitioners who influence and mentor others. They work with teams and clients to design and deliver public services. They do this by setting the direction, assuring the quality of design delivery across teams, and by leading multiple, or highly complex, services. They have an important role in creating a healthy User-Centred design (UCD) community and culture at Made Tech.

Key responsibilities

Scope

  • Responsible to the Head of User-Centred Design for ensuring the successful design and delivery of public services
  • Oversees multiple products, concerned about consistency
  • Hands-on design and design leadership for products and teams
  • Acts as the design subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders
  • Takes an active role in the User Centred communities, leading on developing good practice
  • Work happens completely autonomously without regular need for review
  • Concerned about retention, hiring, and team quality
  • Mentor and coaches within the design community and line manages designers

Practice

  • Turn team conversations and research into drawings and prototypes to create a shared understanding of problems to solve and ideas to test
  • Make things real by caring about content and interaction design enough to ensure everyone can use public services
  • Make public services simple to explain and understand by removing complexity and keeping designs focused on creating outcomes for people and society

Leading teams

  • Assure the quality of design delivery across multiple teams
  • Introduce good habits for sharing and improving design work into teams

Community

  • Line management of designers
  • Support the hiring and onboarding of designers and researchers
  • Help define Made Tech design principles through delivering good public services
  • Help establish a design studio culture at Made Tech and client offices
  • Represent user-centred design publicly and internally

Sales

  • Build relationships with clients, earning their trust and understanding their needs
  • Support the sales team to win new work and review bids relating to UCD

Key measures

  • Delivery of good public services for users with clients
  • Case studies of how to design and deliver good public services and outcomes
  • Growth and happiness of the UCD community at Made Tech

Competencies

  • Client Focus
  • Drive to Deliver
  • Learning and Mentoring
  • Experienced in their Profession
  • Facilitation
  • Thinking through Making

Benefits

Here are some of our most popular benefits listed below: