- Salary: £72,250-£114,750 with a London-weighting of £75,862-£120,487
- Location: Birmingham, Bristol, Glasgow, London, Manchester, Newcastle or Swansea
- Hybrid working: Client-site/office 1-2 days per week
- SFIA Level 6
- Minimum of 50% of time billed on client work
UCD Principals might come from doing leadership roles in user research, design or content design.
Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery.
As a User Centred Design Principal, reporting to the Head of Design, you’ll enable public sector organisations to better design services that improve society. You will do this by building and managing strategic relationships, finding new opportunities and advising as a senior design leader.
- Responsible to the Head of User-Centred Design for successfully informing the design and delivery of public services
- Expert level knowledge of user centred practices
- Works with other leads in a client area to oversee multiple products - leading on quality and consistency
- Autonomously identifies new problems & opportunities, and delivers impactful solutions
- Leads the User Centred communities in Made Tech, concerned with insuring we are improving the user centred function
- Work happens completely autonomously without regular need for review.
- Concerned about retention, hiring, and team quality
- Maintain a broad technical knowledge of user-centred design practices, be able to shape service design strategy, statements of work and roadmaps
- Hold others to account for design quality.
- Hire and line manage designers and researchers
- Coach and support Lead Designers and User Researchers to steer their teams towards success.
- As a design leader within Made Tech, you will be expected to maintain and grow your professional network. You will be expected to contribute to thought leadership, content and events and should have a proven track record of doing so.
- Work closely with the client’s senior leadership to help inform strategy and ensure that we’re delivering high-quality work aligned to our customer’s technology vision.
- As part of an account team, help shape account plans and deliver against them.
- Collaborate with the senior team to ensure work aligns with our growth goals; you will play a pivotal role in identifying new opportunities and winning work.
- Alongside other senior leaders, write bids that win work
- Working directly with customers and users
- Working within a design consultancy
- Worked within the public sector
- Strong understanding of agile ways of working
- Strong understanding of user-centred design practice
- Strong understanding of design communities of practice
- Experience in growing and running design teams
- Supporting others to grow and take on more responsibility
- Evidence of self-development – we value keen learners
- Drive to deliver outcomes for users
- Desire to mentor others
- Empathy and people skills
- Working within an account or programme leadership team
- Working with sales teams to win new work
- Working with multidisciplinary digital and technology teams
- Experience in healthcare
- Working in the open - sharing little and often
- Experience in re-designing legacy services
- Maintain a deep working knowledge of design and research techniques
- Successful relationships with our client partners
- Account growth
- Delivery of good public services for users with clients
- Case studies of how to design and deliver good public services and outcomes
- Growth and happiness of the UCD community at Made Tech
- Client Focus
- Drive to Deliver
- Learning and Mentoring
- Experienced in their Profession
- Facilitation
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