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Copy file name to clipboardExpand all lines: intercom/README.md
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# Intercom
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## Overview
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[Intercom][1] is a customer communication platform that enables businesses to engage with their users through in-app messaging, email, and chat. It offers features like live chat, automated messaging, and customer support tools, making it easier for companies to provide personalized customer experiences.
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The Intercom integration seamlessly collects admin activities, data events, conversations, news items, and ticket data, and ingests them into Datadog for comprehensive analysis using [webhooks][6].
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### Configuration
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#### Webhook Configuration
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Configure the Datadog endpoint to forward Intercom events as logs to Datadog. See [Intercom webhook overview][3] for more details.
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1. Copy the generated URL inside the **Configuration** tab on the Datadog [Intercom integration tile][4].
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2. Sign in to your [Intercom][2] account using a user account with full access to Apps and Integrations.
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3. Go to **Settings**.
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4. In the Integrations section, select **Developer Hub**.
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5. Click **New app**.
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6. Fill in the required details for your application, including the name and associated workspace.
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7. Click **Create app**.
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1. Copy the generated URL inside the **Configuration** tab on the Datadog [Intercom integration tile][4].
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2. Sign in to your [Intercom][2] account using a user account with full access to Apps and Integrations.
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3. Go to **Settings**.
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4. In the Integrations section, select **Developer Hub**.
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5. Click **New app**.
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6. Fill in the required details for your application, including the name and associated workspace.
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7. Click **Create app**.
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-#### Configure webhook topics
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1. Select Required permissions
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1. After creating the app, go to the *Authentication* section in the left-side menu, and click the **Edit** button in the top-right corner.
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- Read tickets
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3. Click **Save**.
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2. Select Webhook topics
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1. Next, navigate to the **Webhooks** section using the left-side menu.
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2. Enter the endpoint URL that you generated in step 1 of [Webhook Configuration](#webhook-configuration).
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3. On the **Select a topic** dropdown menu, select the following webhook topics:
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