diff --git a/genesys/assets/dashboards/genesys_callback.json b/genesys/assets/dashboards/genesys_callback.json index 5686a0dd829d1..968b9c6d001ac 100644 --- a/genesys/assets/dashboards/genesys_callback.json +++ b/genesys/assets/dashboards/genesys_callback.json @@ -85,7 +85,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.callback.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -127,7 +127,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.connected_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.callback.connected_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -169,7 +169,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.offered_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.callback.offered_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -211,7 +211,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.consulted_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.callback.consulted_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -253,7 +253,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.consult_transferred_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.callback.consult_transferred_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -295,7 +295,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.blind_transferred_count{*}.as_count()", + "query": "sum:genesys_cloud.callback.blind_transferred_count{*}.as_count()", "aggregator": "sum" } ], @@ -359,17 +359,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.total_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.total_transferred_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.callback.blind_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.blind_transferred_count{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.callback.consult_transferred_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.consult_transferred_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -421,12 +421,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.callback.total_conversations{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.callback.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.connected_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -478,7 +478,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.errored_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.callback.errored_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -520,7 +520,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.flow_out_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.flow_out_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -568,7 +568,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.alert_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.alert_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -610,7 +610,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.first_dial_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.first_dial_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -658,7 +658,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.first_connect_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.first_connect_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -706,7 +706,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.not_responding_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.not_responding_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -772,7 +772,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.answered_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.answered_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -836,17 +836,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.answered_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.callback.answered_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.callback.answered_time_min{*}.as_count()" + "query": "sum:genesys_cloud.callback.answered_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.callback.answered_time_max{*}.as_count()" + "query": "sum:genesys_cloud.callback.answered_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -880,7 +880,7 @@ { "name": "query1", "data_source": "metrics", - "query": "min:genesys.callback.answered_time_min{*}.as_count()", + "query": "min:genesys_cloud.callback.answered_time_min{*}.as_count()", "aggregator": "min" } ], @@ -922,7 +922,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.connected_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.connected_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -970,7 +970,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.handle_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.handle_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1018,7 +1018,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.active_callback_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.active_callback_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1060,7 +1060,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.acw_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.acw_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1142,17 +1142,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.handle_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.callback.handle_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.callback.handle_time_min{*}.as_count()" + "query": "sum:genesys_cloud.callback.handle_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.callback.handle_time_max{*}.as_count()" + "query": "sum:genesys_cloud.callback.handle_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1205,7 +1205,7 @@ { "name": "query1", "data_source": "metrics", - "query": "max:genesys.callback.held_complete_time_max{*}.as_count()", + "query": "max:genesys_cloud.callback.held_complete_time_max{*}.as_count()", "aggregator": "max" } ], @@ -1253,7 +1253,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.held_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.held_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1301,7 +1301,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.dialing_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.dialing_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1349,7 +1349,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.contacting_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.contacting_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1437,17 +1437,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.held_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.callback.held_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.callback.held_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.callback.held_complete_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.callback.held_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.callback.held_complete_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -1521,17 +1521,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.talk_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.callback.talk_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.callback.talk_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.callback.talk_complete_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.callback.talk_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.callback.talk_complete_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1583,7 +1583,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.callback.monitoring_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.callback.monitoring_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1649,12 +1649,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.callback.barged_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.barged_conversations_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.callback.coached_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.coached_conversations_count{*}.as_count()" } ], "response_format": "timeseries", diff --git a/genesys/assets/dashboards/genesys_chat.json b/genesys/assets/dashboards/genesys_chat.json index a22c7454c3f0c..bc8f63c35d692 100644 --- a/genesys/assets/dashboards/genesys_chat.json +++ b/genesys/assets/dashboards/genesys_chat.json @@ -85,7 +85,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.chat.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -127,7 +127,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.connected_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.chat.connected_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -169,7 +169,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.bot_interactions_count{*}.as_count()", + "query": "sum:genesys_cloud.chat.bot_interactions_count{*}.as_count()", "aggregator": "sum" } ], @@ -211,7 +211,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.short_abandoned_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.chat.short_abandoned_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -271,12 +271,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.chat.total_conversations{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.connected_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -310,7 +310,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.consulted_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.chat.consulted_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -374,17 +374,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.total_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.total_transferred_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.blind_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.blind_transferred_count{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.chat.consult_transferred_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.consult_transferred_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -418,7 +418,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.consult_transferred_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.chat.consult_transferred_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -478,7 +478,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.offered_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.chat.offered_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -520,7 +520,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.blind_transferred_count{*}.as_count()", + "query": "sum:genesys_cloud.chat.blind_transferred_count{*}.as_count()", "aggregator": "sum" } ], @@ -562,7 +562,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.errored_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.chat.errored_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -604,7 +604,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.acw_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.acw_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -646,7 +646,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.abandoned_conversation_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.abandoned_conversation_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -710,17 +710,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.abandoned_conversation_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.chat.abandoned_conversation_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.abandoned_conversation_time_max{*}.as_count()" + "query": "sum:genesys_cloud.chat.abandoned_conversation_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.chat.abandoned_conversation_time_min{*}.as_count()" + "query": "sum:genesys_cloud.chat.abandoned_conversation_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -754,7 +754,7 @@ { "name": "query1", "data_source": "metrics", - "query": "max:genesys.chat.abandoned_conversation_time_max{*}.as_count()", + "query": "max:genesys_cloud.chat.abandoned_conversation_time_max{*}.as_count()", "aggregator": "max" } ], @@ -820,7 +820,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.contacting_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.contacting_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -868,7 +868,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.alert_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.alert_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -910,7 +910,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.flow_out_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.flow_out_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -958,7 +958,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.monitoring_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.monitoring_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1006,7 +1006,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.answered_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.answered_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1070,17 +1070,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.answered_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.chat.answered_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.answered_time_min{*}.as_count()" + "query": "sum:genesys_cloud.chat.answered_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.chat.answered_time_max{*}.as_count()" + "query": "sum:genesys_cloud.chat.answered_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1114,7 +1114,7 @@ { "name": "query1", "data_source": "metrics", - "query": "min:genesys.chat.answered_time_min{*}.as_count()", + "query": "min:genesys_cloud.chat.answered_time_min{*}.as_count()", "aggregator": "min" } ], @@ -1175,7 +1175,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.connected_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.connected_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1217,7 +1217,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.dialing_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.dialing_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1265,7 +1265,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.handle_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.handle_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1313,7 +1313,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.held_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.held_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1377,17 +1377,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.held_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.chat.held_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.held_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.chat.held_complete_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.chat.held_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.chat.held_complete_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -1421,7 +1421,7 @@ { "name": "query1", "data_source": "metrics", - "query": "max:genesys.chat.held_complete_time_max{*}.as_count()", + "query": "max:genesys_cloud.chat.held_complete_time_max{*}.as_count()", "aggregator": "max" } ], @@ -1491,17 +1491,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.handle_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.chat.handle_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.handle_time_min{*}.as_count()" + "query": "sum:genesys_cloud.chat.handle_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.chat.handle_time_max{*}.as_count()" + "query": "sum:genesys_cloud.chat.handle_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1553,7 +1553,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.chat.monitoring_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.chat.monitoring_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1623,17 +1623,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.talk_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.chat.talk_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.talk_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.chat.talk_complete_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.chat.talk_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.chat.talk_complete_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1689,17 +1689,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.ivr_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.chat.ivr_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.ivr_time_max{*}.as_count()" + "query": "sum:genesys_cloud.chat.ivr_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.chat.ivr_time_min{*}.as_count()" + "query": "sum:genesys_cloud.chat.ivr_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -1751,12 +1751,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.chat.barged_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.barged_conversations_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.chat.coached_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.coached_conversations_count{*}.as_count()" } ], "response_format": "timeseries", diff --git a/genesys/assets/dashboards/genesys_conversation_overview.json b/genesys/assets/dashboards/genesys_conversation_overview.json index 0a886ad05d6c9..7acfe64897cd5 100644 --- a/genesys/assets/dashboards/genesys_conversation_overview.json +++ b/genesys/assets/dashboards/genesys_conversation_overview.json @@ -128,7 +128,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.voice.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -171,7 +171,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.message.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.message.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -214,7 +214,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.email.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.email.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -257,7 +257,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.callback.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.callback.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -300,7 +300,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.chat.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.chat.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -373,27 +373,27 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.voice.total_conversations{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "sum:genesys.message.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.message.total_conversations{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "sum:genesys.email.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.email.total_conversations{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "sum:genesys.callback.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.callback.total_conversations{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "sum:genesys.chat.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.chat.total_conversations{*}.as_count()" } ], "response_format": "timeseries", @@ -476,27 +476,27 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.callback.errored_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.errored_conversations_count{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "sum:genesys.chat.errored_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.errored_conversations_count{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "sum:genesys.email.errored_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.email.errored_conversations_count{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "sum:genesys.message.errored_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.errored_conversations_count{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "sum:genesys.voice.errored_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.errored_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -561,27 +561,27 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.callback.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.connected_conversations_count{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "sum:genesys.chat.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.connected_conversations_count{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "sum:genesys.email.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.email.connected_conversations_count{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "sum:genesys.message.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.connected_conversations_count{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "sum:genesys.voice.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.connected_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -646,27 +646,27 @@ { "data_source": "metrics", "name": "query1", - "query": "max:genesys.callback.wait_time_max{*}.as_count()" + "query": "max:genesys_cloud.callback.wait_time_max{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "max:genesys.chat.wait_time_max{*}.as_count()" + "query": "max:genesys_cloud.chat.wait_time_max{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "max:genesys.email.wait_time_max{*}.as_count()" + "query": "max:genesys_cloud.email.wait_time_max{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "max:genesys.message.wait_time_max{*}.as_count()" + "query": "max:genesys_cloud.message.wait_time_max{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "max:genesys.voice.wait_time_max{*}.as_count()" + "query": "max:genesys_cloud.voice.wait_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -731,27 +731,27 @@ { "data_source": "metrics", "name": "query1", - "query": "avg:genesys.callback.wait_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.callback.wait_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "avg:genesys.chat.wait_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.chat.wait_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "avg:genesys.email.wait_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.email.wait_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "avg:genesys.message.wait_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.message.wait_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "avg:genesys.voice.wait_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.voice.wait_time_avg{*}.as_count()" } ], "response_format": "timeseries", @@ -816,27 +816,27 @@ { "data_source": "metrics", "name": "query1", - "query": "avg:genesys.callback.connected_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.callback.connected_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "avg:genesys.chat.connected_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.chat.connected_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "avg:genesys.email.connected_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.email.connected_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "avg:genesys.message.connected_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.message.connected_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "avg:genesys.voice.connected_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.voice.connected_time_avg{*}.as_count()" } ], "response_format": "timeseries", @@ -901,27 +901,27 @@ { "data_source": "metrics", "name": "query1", - "query": "avg:genesys.callback.handle_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.callback.handle_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "avg:genesys.chat.handle_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.chat.handle_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "avg:genesys.email.handle_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.email.handle_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "avg:genesys.message.handle_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.message.handle_time_avg{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "avg:genesys.voice.handle_time_avg{*}.as_count()" + "query": "avg:genesys_cloud.voice.handle_time_avg{*}.as_count()" } ], "response_format": "timeseries", @@ -986,27 +986,27 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.callback.state_transition_errors_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.state_transition_errors_count{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "sum:genesys.chat.state_transition_errors_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.state_transition_errors_count{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "sum:genesys.email.state_transition_errors_count{*}.as_count()" + "query": "sum:genesys_cloud.email.state_transition_errors_count{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "sum:genesys.message.state_transition_errors_count{*}.as_count()" + "query": "sum:genesys_cloud.message.state_transition_errors_count{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "sum:genesys.voice.state_transition_errors_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.state_transition_errors_count{*}.as_count()" } ], "response_format": "timeseries", @@ -1071,27 +1071,27 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.callback.over_sla_count{*}.as_count()" + "query": "sum:genesys_cloud.callback.over_sla_count{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "sum:genesys.chat.over_sla_count{*}.as_count()" + "query": "sum:genesys_cloud.chat.over_sla_count{*}.as_count()" }, { "data_source": "metrics", "name": "query3", - "query": "sum:genesys.email.over_sla_count{*}.as_count()" + "query": "sum:genesys_cloud.email.over_sla_count{*}.as_count()" }, { "data_source": "metrics", "name": "query4", - "query": "sum:genesys.message.over_sla_count{*}.as_count()" + "query": "sum:genesys_cloud.message.over_sla_count{*}.as_count()" }, { "data_source": "metrics", "name": "query5", - "query": "sum:genesys.voice.over_sla_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.over_sla_count{*}.as_count()" } ], "response_format": "timeseries", diff --git a/genesys/assets/dashboards/genesys_email.json b/genesys/assets/dashboards/genesys_email.json index 060536c834815..c531d9ea64ee6 100644 --- a/genesys/assets/dashboards/genesys_email.json +++ b/genesys/assets/dashboards/genesys_email.json @@ -85,7 +85,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.email.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -127,7 +127,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.connected_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.email.connected_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -169,7 +169,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.consulted_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.email.consulted_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -211,7 +211,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.bot_interactions_count{*}.as_count()", + "query": "sum:genesys_cloud.email.bot_interactions_count{*}.as_count()", "aggregator": "sum" } ], @@ -253,7 +253,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.consult_transferred_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.email.consult_transferred_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -317,17 +317,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.total_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.email.total_transferred_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.consult_transferred_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.email.consult_transferred_conversations_count{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.email.blind_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.email.blind_transferred_count{*}.as_count()" } ], "response_format": "timeseries", @@ -379,12 +379,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.email.outbound_conversations_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.connected_outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.email.connected_outbound_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -436,12 +436,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.email.total_conversations{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.email.connected_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -493,7 +493,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.offered_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.email.offered_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -535,7 +535,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.errored_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.email.errored_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -577,7 +577,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.alert_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.alert_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -619,7 +619,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.flow_out_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.flow_out_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -667,7 +667,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.not_responding_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.not_responding_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -733,7 +733,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.handle_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.handle_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -821,17 +821,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.handle_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.email.handle_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.handle_time_min{*}.as_count()" + "query": "sum:genesys_cloud.email.handle_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.email.handle_time_max{*}.as_count()" + "query": "sum:genesys_cloud.email.handle_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -865,7 +865,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.acw_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.acw_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -907,7 +907,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.answered_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.answered_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -971,17 +971,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.answered_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.email.answered_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.answered_time_min{*}.as_count()" + "query": "sum:genesys_cloud.email.answered_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.email.answered_time_max{*}.as_count()" + "query": "sum:genesys_cloud.email.answered_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1015,7 +1015,7 @@ { "name": "query1", "data_source": "metrics", - "query": "min:genesys.email.answered_time_min{*}.as_count()", + "query": "min:genesys_cloud.email.answered_time_min{*}.as_count()", "aggregator": "min" } ], @@ -1057,7 +1057,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.agent_response_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.agent_response_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1121,17 +1121,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.agent_response_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.email.agent_response_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.agent_response_time_min{*}.as_count()" + "query": "sum:genesys_cloud.email.agent_response_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.email.agent_response_time_max{*}.as_count()" + "query": "sum:genesys_cloud.email.agent_response_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1183,7 +1183,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.dialing_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.dialing_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1231,7 +1231,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.contacting_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.contacting_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1279,7 +1279,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.park_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.park_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1327,7 +1327,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.blind_transferred_count{*}.as_count()", + "query": "sum:genesys_cloud.email.blind_transferred_count{*}.as_count()", "aggregator": "sum" } ], @@ -1369,7 +1369,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.held_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.held_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1457,17 +1457,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.held_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.email.held_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.held_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.email.held_complete_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.email.held_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.email.held_complete_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -1501,7 +1501,7 @@ { "name": "query1", "data_source": "metrics", - "query": "max:genesys.email.held_complete_time_max{*}.as_count()", + "query": "max:genesys_cloud.email.held_complete_time_max{*}.as_count()", "aggregator": "max" } ], @@ -1589,17 +1589,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.ivr_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.email.ivr_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.ivr_time_max{*}.as_count()" + "query": "sum:genesys_cloud.email.ivr_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.email.ivr_time_min{*}.as_count()" + "query": "sum:genesys_cloud.email.ivr_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -1651,7 +1651,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.connected_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.connected_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1699,7 +1699,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.monitoring_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.monitoring_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1747,7 +1747,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.email.user_response_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.email.user_response_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1835,17 +1835,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.talk_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.email.talk_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.talk_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.email.talk_complete_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.email.talk_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.email.talk_complete_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1897,12 +1897,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.email.barged_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.email.barged_conversations_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.email.coached_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.email.coached_conversations_count{*}.as_count()" } ], "response_format": "timeseries", diff --git a/genesys/assets/dashboards/genesys_message.json b/genesys/assets/dashboards/genesys_message.json index c6dc7fb462fd2..27d5e206598ec 100644 --- a/genesys/assets/dashboards/genesys_message.json +++ b/genesys/assets/dashboards/genesys_message.json @@ -85,7 +85,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.message.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -127,7 +127,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.connected_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.message.connected_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -169,7 +169,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.bot_interactions_count{*}.as_count()", + "query": "sum:genesys_cloud.message.bot_interactions_count{*}.as_count()", "aggregator": "sum" } ], @@ -211,7 +211,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.consulted_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.message.consulted_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -275,17 +275,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.total_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.message.total_transferred_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.blind_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.message.blind_transferred_count{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.message.consult_transferred_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.consult_transferred_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -319,7 +319,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.consult_transferred_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.message.consult_transferred_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -379,12 +379,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.message.total_conversations{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.connected_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -440,17 +440,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.outbound_conversations_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.attempted_outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.attempted_outbound_conversations_count{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.message.connected_outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.connected_outbound_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -502,7 +502,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.offered_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.message.offered_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -549,7 +549,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.blind_transferred_count{*}.as_count()", + "query": "sum:genesys_cloud.message.blind_transferred_count{*}.as_count()", "aggregator": "sum" } ], @@ -596,7 +596,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.errored_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.message.errored_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -643,7 +643,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.acw_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.acw_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -685,7 +685,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.flow_out_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.flow_out_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -733,7 +733,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.not_responding_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.not_responding_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -799,7 +799,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.alert_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.alert_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -841,7 +841,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.answered_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.answered_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -883,7 +883,7 @@ { "name": "query1", "data_source": "metrics", - "query": "min:genesys.message.answered_time_min{*}.as_count()", + "query": "min:genesys_cloud.message.answered_time_min{*}.as_count()", "aggregator": "min" } ], @@ -925,7 +925,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.user_response_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.user_response_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -995,17 +995,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.answered_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.message.answered_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.answered_time_min{*}.as_count()" + "query": "sum:genesys_cloud.message.answered_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.message.answered_time_max{*}.as_count()" + "query": "sum:genesys_cloud.message.answered_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1061,17 +1061,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.agent_response_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.message.agent_response_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.agent_response_time_min{*}.as_count()" + "query": "sum:genesys_cloud.message.agent_response_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.message.agent_response_time_max{*}.as_count()" + "query": "sum:genesys_cloud.message.agent_response_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1124,7 +1124,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.connected_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.connected_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1166,7 +1166,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.handle_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.handle_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1214,7 +1214,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.contacting_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.contacting_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1262,7 +1262,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.dialing_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.dialing_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1310,7 +1310,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.held_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.held_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1380,17 +1380,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.held_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.message.held_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.held_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.message.held_complete_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.message.held_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.message.held_complete_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -1424,7 +1424,7 @@ { "name": "query1", "data_source": "metrics", - "query": "max:genesys.message.held_complete_time_max{*}.as_count()", + "query": "max:genesys_cloud.message.held_complete_time_max{*}.as_count()", "aggregator": "max" } ], @@ -1494,17 +1494,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.handle_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.message.handle_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.handle_time_min{*}.as_count()" + "query": "sum:genesys_cloud.message.handle_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.message.handle_time_max{*}.as_count()" + "query": "sum:genesys_cloud.message.handle_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1556,7 +1556,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.message.monitoring_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.message.monitoring_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1626,17 +1626,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.talk_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.message.talk_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.talk_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.message.talk_complete_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.message.talk_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.message.talk_complete_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1688,12 +1688,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.message.barged_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.barged_conversations_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.message.coached_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.message.coached_conversations_count{*}.as_count()" } ], "response_format": "timeseries", diff --git a/genesys/assets/dashboards/genesys_voice.json b/genesys/assets/dashboards/genesys_voice.json index 86984239c83f5..d7df650227b45 100644 --- a/genesys/assets/dashboards/genesys_voice.json +++ b/genesys/assets/dashboards/genesys_voice.json @@ -85,7 +85,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.total_conversations{*}.as_count()", + "query": "sum:genesys_cloud.voice.total_conversations{*}.as_count()", "aggregator": "sum" } ], @@ -128,7 +128,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.connected_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.voice.connected_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -170,7 +170,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.consulted_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.voice.consulted_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -212,7 +212,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.bot_interactions_count{*}.as_count()", + "query": "sum:genesys_cloud.voice.bot_interactions_count{*}.as_count()", "aggregator": "sum" } ], @@ -276,17 +276,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.total_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.total_transferred_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.blind_transferred_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.blind_transferred_count{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.voice.consult_transferred_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.consult_transferred_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -346,22 +346,22 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.connected_outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.connected_outbound_conversations_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.attempted_outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.attempted_outbound_conversations_count{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.voice.abandoned_outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.abandoned_outbound_conversations_count{*}.as_count()" }, { "name": "query4", "data_source": "metrics", - "query": "sum:genesys.voice.outbound_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.outbound_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -413,12 +413,12 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.total_conversations{*}.as_count()" + "query": "sum:genesys_cloud.voice.total_conversations{*}.as_count()" }, { "data_source": "metrics", "name": "query2", - "query": "sum:genesys.voice.connected_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.connected_conversations_count{*}.as_count()" } ], "response_format": "timeseries", @@ -470,7 +470,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.offered_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.voice.offered_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -512,7 +512,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.flow_out_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.flow_out_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -560,7 +560,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.short_abandoned_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.voice.short_abandoned_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -602,7 +602,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.abandoned_conversation_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.abandoned_conversation_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -684,17 +684,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.abandoned_conversation_time_max{*}.as_count()" + "query": "sum:genesys_cloud.voice.abandoned_conversation_time_max{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.abandoned_conversation_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.voice.abandoned_conversation_time_avg{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.voice.abandoned_conversation_time_min{*}.as_count()" + "query": "sum:genesys_cloud.voice.abandoned_conversation_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -728,7 +728,7 @@ { "name": "query1", "data_source": "metrics", - "query": "max:genesys.voice.abandoned_conversation_time_max{*}.as_count()", + "query": "max:genesys_cloud.voice.abandoned_conversation_time_max{*}.as_count()", "aggregator": "max" } ], @@ -794,7 +794,7 @@ { "name": "query1", "data_source": "metrics", - "query": "min:genesys.voice.answered_time_min{*}.as_count()", + "query": "min:genesys_cloud.voice.answered_time_min{*}.as_count()", "aggregator": "min" } ], @@ -858,17 +858,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.answered_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.voice.answered_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.answered_time_min{*}.as_count()" + "query": "sum:genesys_cloud.voice.answered_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.voice.answered_time_max{*}.as_count()" + "query": "sum:genesys_cloud.voice.answered_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -902,7 +902,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.answered_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.answered_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -944,7 +944,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.handle_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.handle_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1014,17 +1014,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.handle_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.voice.handle_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.handle_time_min{*}.as_count()" + "query": "sum:genesys_cloud.voice.handle_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.voice.handle_time_max{*}.as_count()" + "query": "sum:genesys_cloud.voice.handle_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1058,7 +1058,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.connected_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.connected_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1128,17 +1128,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.talk_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.voice.talk_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.talk_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.voice.talk_complete_time_min{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.voice.talk_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.voice.talk_complete_time_max{*}.as_count()" } ], "response_format": "timeseries", @@ -1172,7 +1172,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.acw_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.acw_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1214,7 +1214,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.alert_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.alert_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1256,7 +1256,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.dialing_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.dialing_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1304,7 +1304,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.contacting_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.contacting_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1370,7 +1370,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.held_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.held_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1418,7 +1418,7 @@ { "name": "query1", "data_source": "metrics", - "query": "max:genesys.voice.held_complete_time_max{*}.as_count()", + "query": "max:genesys_cloud.voice.held_complete_time_max{*}.as_count()", "aggregator": "max" } ], @@ -1466,7 +1466,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.voicemail_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.voicemail_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1554,17 +1554,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.held_complete_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.voice.held_complete_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.held_complete_time_max{*}.as_count()" + "query": "sum:genesys_cloud.voice.held_complete_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.voice.held_complete_time_min{*}.as_count()" + "query": "sum:genesys_cloud.voice.held_complete_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -1638,17 +1638,17 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.ivr_time_avg{*}.as_count()" + "query": "sum:genesys_cloud.voice.ivr_time_avg{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.ivr_time_max{*}.as_count()" + "query": "sum:genesys_cloud.voice.ivr_time_max{*}.as_count()" }, { "name": "query3", "data_source": "metrics", - "query": "sum:genesys.voice.ivr_time_min{*}.as_count()" + "query": "sum:genesys_cloud.voice.ivr_time_min{*}.as_count()" } ], "response_format": "timeseries", @@ -1700,7 +1700,7 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.blind_transferred_count{*}.as_count()", + "query": "sum:genesys_cloud.voice.blind_transferred_count{*}.as_count()", "aggregator": "sum" } ], @@ -1742,7 +1742,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.consult_transferred_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.voice.consult_transferred_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -1784,7 +1784,7 @@ { "data_source": "metrics", "name": "query1", - "query": "sum:genesys.voice.errored_conversations_count{*}.as_count()", + "query": "sum:genesys_cloud.voice.errored_conversations_count{*}.as_count()", "aggregator": "sum" } ], @@ -1826,7 +1826,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.not_responding_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.not_responding_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1874,7 +1874,7 @@ { "name": "query1", "data_source": "metrics", - "query": "avg:genesys.voice.monitoring_complete_time_avg{*}.as_count()", + "query": "avg:genesys_cloud.voice.monitoring_complete_time_avg{*}.as_count()", "aggregator": "avg" } ], @@ -1940,12 +1940,12 @@ { "name": "query1", "data_source": "metrics", - "query": "sum:genesys.voice.barged_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.barged_conversations_count{*}.as_count()" }, { "name": "query2", "data_source": "metrics", - "query": "sum:genesys.voice.coached_conversations_count{*}.as_count()" + "query": "sum:genesys_cloud.voice.coached_conversations_count{*}.as_count()" } ], "response_format": "timeseries", diff --git a/genesys/assets/monitors/high_number_of_abandoned_outbound_conversations_detected.json b/genesys/assets/monitors/high_number_of_abandoned_outbound_conversations_detected.json index 7e2c565ad78e1..1706b76de7a35 100644 --- a/genesys/assets/monitors/high_number_of_abandoned_outbound_conversations_detected.json +++ b/genesys/assets/monitors/high_number_of_abandoned_outbound_conversations_detected.json @@ -8,7 +8,7 @@ "id": 157631120, "name": "High Number of Abandoned Outbound Voice Conversations Detected", "type": "query alert", - "query": "sum(last_1d):sum:genesys.voice.abandoned_outbound_conversations_count{*}.as_count() > 100", + "query": "sum(last_1d):sum:genesys_cloud.voice.abandoned_outbound_conversations_count{*}.as_count() > 100", "message": "{{#is_alert}}\nThe abandoned outbound conversations refer to the number of outbound dialer calls that were abandoned.\n\nA high number of abandoned outbound conversations has been detected. Please review and take necessary action.\n{{/is_alert}}", "tags": [ "source:genesys" diff --git a/genesys/assets/monitors/high_number_of_errored_conversations_detected.json b/genesys/assets/monitors/high_number_of_errored_conversations_detected.json index 680ea79a4dcae..ac16eab0c4b48 100644 --- a/genesys/assets/monitors/high_number_of_errored_conversations_detected.json +++ b/genesys/assets/monitors/high_number_of_errored_conversations_detected.json @@ -8,7 +8,7 @@ "id": 157628372, "name": "High Number of Errored Conversations Detected", "type": "query alert", - "query": "sum(last_1d):sum:genesys.callback.errored_conversations_count{*}.as_count() + sum:genesys.chat.errored_conversations_count{*}.as_count() + sum:genesys.email.errored_conversations_count{*}.as_count() + sum:genesys.message.errored_conversations_count{*}.as_count() + sum:genesys.voice.errored_conversations_count{*}.as_count() > 100", + "query": "sum(last_1d):sum:genesys_cloud.callback.errored_conversations_count{*}.as_count() + sum:genesys_cloud.chat.errored_conversations_count{*}.as_count() + sum:genesys_cloud.email.errored_conversations_count{*}.as_count() + sum:genesys_cloud.message.errored_conversations_count{*}.as_count() + sum:genesys_cloud.voice.errored_conversations_count{*}.as_count() > 100", "message": "{{#is_alert}}\nErrored conversations refer to the number of active sessions aborted due to an Edge or adapter error event.\n\nHigh number of errored conversations has been detected. Please review and take necessary action.\n{{/is_alert}}", "tags": [ "source:genesys" diff --git a/genesys/assets/monitors/high_number_of_over_sla_conversations_detected.json b/genesys/assets/monitors/high_number_of_over_sla_conversations_detected.json index f075f707f1d82..9376cf24f59ee 100644 --- a/genesys/assets/monitors/high_number_of_over_sla_conversations_detected.json +++ b/genesys/assets/monitors/high_number_of_over_sla_conversations_detected.json @@ -8,7 +8,7 @@ "id": 157630365, "name": "High Number of over SLA Conversations Detected", "type": "query alert", - "query": "sum(last_1d):sum:genesys.callback.over_sla_count{*}.as_count() + sum:genesys.chat.over_sla_count{*}.as_count() + sum:genesys.email.over_sla_count{*}.as_count() + sum:genesys.message.over_sla_count{*}.as_count() + sum:genesys.voice.over_sla_count{*}.as_count() > 100", + "query": "sum(last_1d):sum:genesys_cloud.callback.over_sla_count{*}.as_count() + sum:genesys_cloud.chat.over_sla_count{*}.as_count() + sum:genesys_cloud.email.over_sla_count{*}.as_count() + sum:genesys_cloud.message.over_sla_count{*}.as_count() + sum:genesys_cloud.voice.over_sla_count{*}.as_count() > 100", "message": "{{#is_alert}}\nThe over SLA conversations refer to the number of answered interactions that were over the SLA threshold.\n\nHigh number of over SLA conversations has been detected. Please review and take necessary action.\n{{/is_alert}}", "tags": [ "source:genesys" diff --git a/genesys/assets/monitors/high_number_of_state_transition_errors_detected.json b/genesys/assets/monitors/high_number_of_state_transition_errors_detected.json index c29cca9e70202..05552a8038b9d 100644 --- a/genesys/assets/monitors/high_number_of_state_transition_errors_detected.json +++ b/genesys/assets/monitors/high_number_of_state_transition_errors_detected.json @@ -8,7 +8,7 @@ "id": 157630544, "name": "High Number of State Transition Errors Detected", "type": "query alert", - "query": "sum(last_1d):sum:genesys.callback.state_transition_errors_count{*}.as_count() + sum:genesys.chat.state_transition_errors_count{*}.as_count() + sum:genesys.email.state_transition_errors_count{*}.as_count() + sum:genesys.message.state_transition_errors_count{*}.as_count() + sum:genesys.voice.state_transition_errors_count{*}.as_count() > 100", + "query": "sum(last_1d):sum:genesys_cloud.callback.state_transition_errors_count{*}.as_count() + sum:genesys_cloud.chat.state_transition_errors_count{*}.as_count() + sum:genesys_cloud.email.state_transition_errors_count{*}.as_count() + sum:genesys_cloud.message.state_transition_errors_count{*}.as_count() + sum:genesys_cloud.voice.state_transition_errors_count{*}.as_count() > 100", "message": "{{#is_alert}}\nThe state transition errors refer to the number of errors caused by Edge clock skew.\n\nA high number of state transition errors has been detected. Please review and take necessary action.\n{{/is_alert}}", "tags": [ "source:genesys" diff --git a/genesys/manifest.json b/genesys/manifest.json index 15bbdfa442765..ee00da2410e46 100644 --- a/genesys/manifest.json +++ b/genesys/manifest.json @@ -65,8 +65,8 @@ "creates_events": false }, "metrics": { - "prefix": "genesys.", - "check": ["genesys.voice.total_conversations", "genesys.callback.wait_time_avg"], + "prefix": "genesys_cloud.", + "check": ["genesys_cloud.callback.connected_conversations_count", "genesys_cloud.chat.connected_conversations_count", "genesys_cloud.email.connected_conversations_count", "genesys_cloud.message.connected_conversations_count", "genesys_cloud.voice.connected_conversations_count", "genesys_cloud.callback.total_conversations"], "metadata_path": "metadata.csv" }, "service_checks": { diff --git a/genesys/metadata.csv b/genesys/metadata.csv index e790fba418eb8..f34c7bdd274a0 100644 --- a/genesys/metadata.csv +++ b/genesys/metadata.csv @@ -1,423 +1,423 @@ metric_name,metric_type,interval,unit_name,per_unit_name,description,orientation,integration,short_name,curated_metric,sample_tags -genesys.callback.active_callback_complete_count,count,,,,Count of conversations where an agent spent time on a callback while calls were active,0,genesys,Active Callback Complete Conversations Count,, -genesys.callback.active_callback_complete_time_avg,count,,millisecond,,The average time an agent spent on a callback while calls are active,0,genesys,Active Callback Complete Time Avg,, -genesys.callback.active_callback_complete_time_max,count,,millisecond,,The maximum time an agent spent on a callback while calls are active,0,genesys,Active Callback Complete Time Max,, -genesys.callback.active_callback_complete_time_min,count,,millisecond,,The minimum time an agent spent on a callback while calls are active,0,genesys,Active Callback Complete Time Min,, -genesys.callback.acw_count,count,,,,Count of conversations where time was spent on a callback after call work,0,genesys,ACW Conversations Count over Callback,, -genesys.callback.acw_time_avg,count,,millisecond,,The average time spent on a callback after call work,0,genesys,ACW Time Avg over Callback,, -genesys.callback.acw_time_max,count,,millisecond,,The maximum time spent on a callback after call work,0,genesys,ACW Time Max over Callback,, -genesys.callback.acw_time_min,count,,millisecond,,The minimum time spent on a callback after call work,0,genesys,ACW Time Min over Callback,, -genesys.callback.alert_count,count,,,,Count of conversations over Callback where an agent was alerted,0,genesys,Alerted Conversations Count over Callback,, -genesys.callback.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Callback,0,genesys,Alert Time Avg over Callback,, -genesys.callback.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Callback,0,genesys,Alert Time Max over Callback,, -genesys.callback.alert_time_min,count,,millisecond,,The minimum time an agent was being alertedover Callback,0,genesys,Alert Time Min over Callback,, -genesys.callback.answered_count,count,,,,Count of interactions over Callback waiting to be connected to an agent,0,genesys,Answered Conversations Count over Callback,, -genesys.callback.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Callback,0,genesys,Answered Time Avg over Callback,, -genesys.callback.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Callback,0,genesys,Answered Time Max over Callback,, -genesys.callback.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Callback,0,genesys,Answered Time Min over Callback,, -genesys.callback.barged_conversations_count,count,,,,Count of conversations over Callback where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Callback,, -genesys.callback.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Callback barging in on another agent,0,genesys,Barged Conversations Time Avg over Callback,, -genesys.callback.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Callback barging in on another agent,0,genesys,Barged Conversations Time Max over Callback,, -genesys.callback.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Callback barging in on another agent,0,genesys,Barged Conversations Time Min over Callback,, -genesys.callback.blind_transferred_count,count,,,,Count of blind transferred conversations over Callback,0,genesys,Blind Transferred Conversations Count over Callback,, -genesys.callback.coached_conversations_count,count,,,,Count of conversations over Callback where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Callback,, -genesys.callback.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Callback coaching another agent,0,genesys,Coached Conversations Time Avg over Callback,, -genesys.callback.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Callback coaching another agent,0,genesys,Coached Conversations Time Max over Callback,, -genesys.callback.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Callback coaching another agent,0,genesys,Coached Conversations Time Min over Callback,, -genesys.callback.connected_conversations_count,count,,,,Count of connected conversations over Callback,0,genesys,Connected Conversations over Callback,, -genesys.callback.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Callback,0,genesys,Connected Time Avg over Callback,, -genesys.callback.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Callback,0,genesys,Connected Time Max over Callback,, -genesys.callback.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Callback,0,genesys,Connected Time Min over Callback,, -genesys.callback.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Callback,0,genesys,Consult Transferred Conversations over Callback,, -genesys.callback.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Callback,0,genesys,Consulted Conversations over Callback,, -genesys.callback.contacting_count,count,,,,Count of conversations over Callback where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Callback,, -genesys.callback.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Callback,0,genesys,Contacting Time Avg over Callback,, -genesys.callback.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Callback,0,genesys,Contacting Time Max over Callback,, -genesys.callback.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Callback,0,genesys,Contacting Time Min over Callback,, -genesys.callback.dialing_count,count,,,,Count of conversations over Callback where an agent spent time dialing,0,genesys,Dialed Conversations Count over Callback,, -genesys.callback.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Callback,0,genesys,Dialing Time Avg over Callback,, -genesys.callback.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Callback,0,genesys,Dialing Time Max over Callback,, -genesys.callback.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Callback,0,genesys,Dialing Time Min over Callback,, -genesys.callback.errored_conversations_count,count,,,,Count of total errored conversations over Callback ,0,genesys,Errored Conversations over Callback,, -genesys.callback.first_connect_count,count,,,,Count of conversations which are between the start of the callback ACD and the start of the first interact segment on the voice channel,0,genesys,First Connected Conversations Count,, -genesys.callback.first_connect_time_avg,count,,millisecond,,The average time between the start of the callback ACD and the start of the first interact segment on the voice channel,0,genesys,First Connect Time Avg,, -genesys.callback.first_connect_time_max,count,,millisecond,,The maximum time between the start of the callback ACD and the start of the first interact segment on the voice channel,0,genesys,First Connect Time Max,, -genesys.callback.first_connect_time_min,count,,millisecond,,The minimum time between the start of the callback ACD and the start of the first interact segment on the voice channel,0,genesys,First Connect Time Min,, -genesys.callback.first_dial_count,count,,,,Count of conversations which are between the start of the callback ACD and the start of the first dialing segment on the voice channel,0,genesys,First Dialed Conversations Count,, -genesys.callback.first_dial_time_avg,count,,millisecond,,The average time between the start of the callback ACD and the start of the first dialing segment on the voice channel,0,genesys,First Dial Time Avg,, -genesys.callback.first_dial_time_max,count,,millisecond,,The maximum time between the start of the callback ACD and the start of the first dialing segment on the voice channel,0,genesys,First Dial Time Max,, -genesys.callback.first_dial_time_min,count,,millisecond,,The minimum time between the start of the callback ACD and the start of the first dialing segment on the voice channel,0,genesys,First Dial Time Min,, -genesys.callback.flow_out_count,count,,,,Count of conversations over Callback where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Callback,, -genesys.callback.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Callback,0,genesys,Flow Out Time Avg over Callback,, -genesys.callback.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Callback,0,genesys,Flow Out Time Max over Callback,, -genesys.callback.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Callback,0,genesys,Flow Out Time Min over Callback,, -genesys.callback.handle_count,count,,,,"Count of conversations over Callback where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Callback,, -genesys.callback.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Callback, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Callback,, -genesys.callback.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Callback, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Callback,, -genesys.callback.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Callback, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Callback,, -genesys.callback.held_complete_count,count,,,,Count of conversations over Callback that were on hold,0,genesys,Held Complete Conversations Count over Callback,, -genesys.callback.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Callback,0,genesys,Held Complete Time Avg over Callback,, -genesys.callback.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Callback,0,genesys,Held Complete Time Max over Callback,, -genesys.callback.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Callback,0,genesys,Held Complete Time Min over Callback,, -genesys.callback.monitoring_complete_count,count,,,,Count of conversations over Callback where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Callback,, -genesys.callback.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Callback,0,genesys,Monitoring Complete Time Avg over Callback,, -genesys.callback.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Callback,0,genesys,Monitoring Complete Time Max over Callback,, -genesys.callback.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Callback,0,genesys,Monitoring Complete Time Min over Callback,, -genesys.callback.not_responding_count,count,,,,Count of conversations over Callback where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Callback,, -genesys.callback.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Callback,0,genesys,Not Responding Time Avg over Callback,, -genesys.callback.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Callback,0,genesys,Not Responding Time Max over Callback,, -genesys.callback.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Callback,0,genesys,Not Responding Time Min over Callback,, -genesys.callback.offered_conversations_count,count,,,,Count of total conversations over Callback offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Callback,, -genesys.callback.over_sla_count,count,,,,Count of over SLA over Callback,0,genesys,Over SLA over Callback,, -genesys.callback.state_transition_errors_count,count,,,,Count of state transition errors over Callback,0,genesys,State Transition Errors over Callback,, -genesys.callback.talk_complete_count,count,,,,Count of conversations over Callback where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Callback,, -genesys.callback.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Callback,0,genesys,Talk Complete Time Avg over Callback,, -genesys.callback.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Callback,0,genesys,Talk Complete Time Max over Callback,, -genesys.callback.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Callback,0,genesys,Talk Complete Time Min over Callback,, -genesys.callback.total_conversations,count,,,,Count of total callback conversations,0,genesys,Total Callbacks,, -genesys.callback.total_transferred_count,count,,,,Count of total transferred conversations over Callback,0,genesys,Total Transferred over Callback,, -genesys.callback.wait_count,count,,,,"Count of interactions over Callback waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Callback,, -genesys.callback.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered , abandoned, or flowed out of queue over Callback",0,genesys,Wait Time Avg over Callback,, -genesys.callback.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Callback",0,genesys,Wait Time Max over Callback,, -genesys.callback.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Callback",0,genesys,Wait Time Min over Callback,, -genesys.chat.abandoned_conversation_count,count,,,,Count of abandoned conversations over chat,0,genesys,Abandoned Conversations Count over Chat,, -genesys.chat.abandoned_conversation_time_avg,count,,millisecond,,The average abandoned conversation time over chat,0,genesys,Abandoned Conversation Time Avg over Chat,, -genesys.chat.abandoned_conversation_time_max,count,,millisecond,,The maximum abandoned conversation time over chat,0,genesys,Abandoned Conversation Time Max over Chat,, -genesys.chat.abandoned_conversation_time_min,count,,millisecond,,The minimum abandoned conversation time over chat,0,genesys,Abandoned Conversation Time Min over Chat,, -genesys.chat.acw_count,count,,,,Count of conversations over Chat where time was spent on after call work,0,genesys,ACW Conversations Count over Chat,, -genesys.chat.acw_time_avg,count,,millisecond,,The average time spent over Chat after call work,0,genesys,ACW Time Avg over Chat,, -genesys.chat.acw_time_max,count,,millisecond,,The maximum time spent over Chat after call work,0,genesys,ACW Time Max over Chat,, -genesys.chat.acw_time_min,count,,millisecond,,The minimum time spent over Chat after call work,0,genesys,ACW Time Min over Chat,, -genesys.chat.alert_count,count,,,,Count of conversations over Chat where an agent was alerted,0,genesys,Alerted Conversations Count over Chat,, -genesys.chat.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Chat,0,genesys,Alert Time Avg over Chat,, -genesys.chat.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Chat,0,genesys,Alert Time Max over Chat,, -genesys.chat.alert_time_min,count,,millisecond,,The minimum time an agent was being alerted over Chat,0,genesys,Alert Time Min over Chat,, -genesys.chat.answered_count,count,,,,Count of interactions over Chat waiting to be connected to an agent,0,genesys,Answered Conversations Count over Chat,, -genesys.chat.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Chat,0,genesys,Answered Time Avg over Chat,, -genesys.chat.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Chat,0,genesys,Answered Time Max over Chat,, -genesys.chat.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Chat,0,genesys,Answered Time Min over Chat,, -genesys.chat.barged_conversations_count,count,,,,Count of conversations over Chat where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Chat,, -genesys.chat.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Chat barging in on another agent,0,genesys,Barged Conversations Time Avg over Chat,, -genesys.chat.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Chat barging in on another agent,0,genesys,Barged Conversations Time Max over Chat,, -genesys.chat.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Chat barging in on another agent,0,genesys,Barged Conversations Time Min over Chat,, -genesys.chat.blind_transferred_count,count,,,,Count of blind transferred conversations over Chat,0,genesys,Blind Transferred Conversations Count over Chat,, -genesys.chat.bot_interactions_count,count,,,,Count of bot interaction conversations over Chat,0,genesys,Bot Interactions over Chat,, -genesys.chat.coached_conversations_count,count,,,,Count of conversations over Chat where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Chat,, -genesys.chat.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Chat coaching another agent,0,genesys,Coached Conversations Time Avg over Chat,, -genesys.chat.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Chat coaching another agent,0,genesys,Coached Conversations Time Max over Chat,, -genesys.chat.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Chat coaching another agent,0,genesys,Coached Conversations Time Min over Chat,, -genesys.chat.connected_conversations_count,count,,,,Count of connected conversations over Chat,0,genesys,Connected Conversations over Chat,, -genesys.chat.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Chat,0,genesys,Connected Time Avg over Chat,, -genesys.chat.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Chat,0,genesys,Connected Time Max over Chat,, -genesys.chat.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Chat,0,genesys,Connected Time Min over Chat,, -genesys.chat.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Chat,0,genesys,Consult Transferred Conversations over Chat,, -genesys.chat.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Chat,0,genesys,Consulted Conversations over Chat,, -genesys.chat.contacting_count,count,,,,Count of conversations over Chat where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Chat,, -genesys.chat.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Chat,0,genesys,Contacting Time Avg over Chat,, -genesys.chat.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Chat,0,genesys,Contacting Time Max over Chat,, -genesys.chat.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Chat,0,genesys,Contacting Time Min over Chat,, -genesys.chat.dialing_count,count,,,,Count of conversations over Chat where an agent spent time dialing,0,genesys,Dialed Conversations Count over Chat,, -genesys.chat.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Chat,0,genesys,Dialing Time Avg over Chat,, -genesys.chat.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Chat,0,genesys,Dialing Time Max over Chat,, -genesys.chat.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Chat,0,genesys,Dialing Time Min over Chat,, -genesys.chat.errored_conversations_count,count,,,,Count of total errored conversations over Chat,0,genesys,Errored Conversations over Chat,, -genesys.chat.flow_out_count,count,,,,Count of conversations over Chat where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Chat,, -genesys.chat.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Chat,0,genesys,Flow Out Time Avg over Chat,, -genesys.chat.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Chat,0,genesys,Flow Out Time Max over Chat,, -genesys.chat.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Chat,0,genesys,Flow Out Time Min over Chat,, -genesys.chat.handle_count,count,,,,"Count of conversations over Chat where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Chat,, -genesys.chat.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Chat, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Chat,, -genesys.chat.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Chat, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Chat,, -genesys.chat.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Chat, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Chat,, -genesys.chat.held_complete_count,count,,,,Count of conversations over Chat that were on hold,0,genesys,Held Complete Conversations Count over Chat,, -genesys.chat.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Chat,0,genesys,Held Complete Time Avg over Chat,, -genesys.chat.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Chat,0,genesys,Held Complete Time Max over Chat,, -genesys.chat.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Chat,0,genesys,Held Complete Time Min over Chat,, -genesys.chat.ivr_count,count,,,,Count of conversations over Chat where time was spent in IVR,0,genesys,IVR Conversations Count over Chat,, -genesys.chat.ivr_time_avg,count,,millisecond,,The average time spent in IVR over Chat,0,genesys,IVR Time Avg over Chat,, -genesys.chat.ivr_time_max,count,,millisecond,,The maximum time spent in IVR over Chat,0,genesys,IVR Time Max over Chat,, -genesys.chat.ivr_time_min,count,,millisecond,,The minimum time spent in IVR over Chat,0,genesys,IVR Time Min over Chat,, -genesys.chat.monitoring_complete_count,count,,,,Count of conversations over Chat where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Chat,, -genesys.chat.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Chat,0,genesys,Monitoring Complete Time Avg over Chat,, -genesys.chat.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Chat,0,genesys,Monitoring Complete Time Max over Chat,, -genesys.chat.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Chat,0,genesys,Monitoring Complete Time Min over Chat,, -genesys.chat.not_responding_count,count,,,,Count of conversations over Chat where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Chat,, -genesys.chat.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Chat,0,genesys,Not Responding Time Avg over Chat,, -genesys.chat.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Chat,0,genesys,Not Responding Time Max over Chat,, -genesys.chat.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Chat,0,genesys,Not Responding Time Min over Chat,, -genesys.chat.offered_conversations_count,count,,,,Count of total conversations over Chat offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Chat,, -genesys.chat.over_sla_count,count,,,,Count of over SLA over Chat,0,genesys,Over SLA over Chat,, -genesys.chat.short_abandoned_conversations_count,count,,,,Count of short abandoned conversations over chat,0,genesys,Short Abandoned Conversations over chat,, -genesys.chat.short_abandoned_conversations_time_avg,count,,millisecond,,The average time under the short abandon threshold over chat,0,genesys,Short Abandoned Time Avg over chat,, -genesys.chat.short_abandoned_conversations_time_max,count,,millisecond,,The maximum time under the short abandon threshold over chat,0,genesys,Short Abandoned Time Max over chat,, -genesys.chat.short_abandoned_conversations_time_min,count,,millisecond,,The minimum time under the short abandon threshold over chat,0,genesys,Short Abandoned Time Min over chat,, -genesys.chat.state_transition_errors_count,count,,,,Count of state transition errors over Chat,0,genesys,State Transition Errors over Chat,, -genesys.chat.talk_complete_count,count,,,,Count of conversations over Chat where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Chat,, -genesys.chat.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Chat,0,genesys,Talk Complete Time Avg over Chat,, -genesys.chat.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Chat,0,genesys,Talk Complete Time Max over Chat,, -genesys.chat.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Chat,0,genesys,Talk Complete Time Min over Chat,, -genesys.chat.total_conversations,count,,,,Count of total chat conversations,0,genesys,Total Chats,, -genesys.chat.total_transferred_count,count,,,,Count of total transferred conversations over Chat,0,genesys,Total Transferred over Chat,, -genesys.chat.wait_count,count,,,,"Count of interactions over Chat waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Chat,, -genesys.chat.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Chat",0,genesys,Wait Time Avg over Chat,, -genesys.chat.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Chat",0,genesys,Wait Time Max over Chat,, -genesys.chat.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Chat",0,genesys,Wait Time Min over Chat,, -genesys.email.acw_count,count,,,,Count of conversations over Email where time was spent on after call work,0,genesys,ACW Conversations Count over Email,, -genesys.email.acw_time_avg,count,,millisecond,,The average time spent over Email after call work,0,genesys,ACW Time Avg over Email,, -genesys.email.acw_time_max,count,,millisecond,,The maximum time spent over Email after call work,0,genesys,ACW Time Max over Email,, -genesys.email.acw_time_min,count,,millisecond,,The minimum time spent over Email after call work,0,genesys,ACW Time Min over Email,, -genesys.email.agent_response_count,count,,,,Count of conversations over Emailwhere the user spent time waiting for a response from the agent,0,genesys,Agent Response Conversations Count over Email,, -genesys.email.agent_response_time_avg,count,,millisecond,,The average time the user spent over Email waiting for a response from the agent,0,genesys,Agent Response Time Avg over Email,, -genesys.email.agent_response_time_max,count,,millisecond,,The maximum time the user spent over Email waiting for a response from the agent,0,genesys,Agent Response Time Max over Email,, -genesys.email.agent_response_time_min,count,,millisecond,,The minimum time the user spent over Email waiting for a response from the agent,0,genesys,Agent Response Time Min over Email,, -genesys.email.alert_count,count,,,,Count of conversations over Email where an agent was alerted,0,genesys,Alerted Conversations Count over Email,, -genesys.email.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Email,0,genesys,Alert Time Avg over Email,, -genesys.email.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Email,0,genesys,Alert Time Max over Email,, -genesys.email.alert_time_min,count,,millisecond,,The minimum time an agent was being alerted over Email,0,genesys,Alert Time Min over Email,, -genesys.email.answered_count,count,,,,Count of interactions over Email waiting to be connected to an agent,0,genesys,Answered Conversations Count over Email,, -genesys.email.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Email,0,genesys,Answered Time Avg over Email,, -genesys.email.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Email,0,genesys,Answered Time Max over Email,, -genesys.email.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Email,0,genesys,Answered Time Min over Email,, -genesys.email.barged_conversations_count,count,,,,Count of conversations over Email where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Email,, -genesys.email.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Email barging in on another agent,0,genesys,Barged Conversations Time Avg over Email,, -genesys.email.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Email barging in on another agent,0,genesys,Barged Conversations Time Max over Email,, -genesys.email.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Email barging in on another agent,0,genesys,Barged Conversations Time Min over Email,, -genesys.email.blind_transferred_count,count,,,,Count of blind transferred conversations over Email,0,genesys,Blind Transferred Conversations Count over Email,, -genesys.email.bot_interactions_count,count,,,,Count of bot interaction conversations over Email,0,genesys,Bot Interactions over Email,, -genesys.email.coached_conversations_count,count,,,,Count of conversations over Email where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Email,, -genesys.email.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Email coaching another agent,0,genesys,Coached Conversations Time Avg over Email,, -genesys.email.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Email coaching another agent,0,genesys,Coached Conversations Time Max over Email,, -genesys.email.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Email coaching another agent,0,genesys,Coached Conversations Time Min over Email,, -genesys.email.connected_conversations_count,count,,,,Count of connected conversations over Email,0,genesys,Connected Conversations over Email,, -genesys.email.connected_outbound_conversations_count,count,,,,Count of outbound connected conversations over Email,0,genesys,Connected Outbound Conversations over Email,, -genesys.email.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Email,0,genesys,Connected Time Avg over Email,, -genesys.email.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Email,0,genesys,Connected Time Max over Email,, -genesys.email.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Email,0,genesys,Connected Time Min over Email,, -genesys.email.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Email,0,genesys,Consult Transferred Conversations over Email,, -genesys.email.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Email,0,genesys,Consulted Conversations over Email,, -genesys.email.contacting_count,count,,,,Count of conversations over Email where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Email,, -genesys.email.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Email,0,genesys,Contacting Time Avg over Email,, -genesys.email.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Email,0,genesys,Contacting Time Max over Email,, -genesys.email.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Email,0,genesys,Contacting Time Min over Email,, -genesys.email.dialing_count,count,,,,Count of conversations over Email where an agent spent time dialing,0,genesys,Dialed Conversations Count over Email,, -genesys.email.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Email,0,genesys,Dialing Time Avg over Email,, -genesys.email.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Email,0,genesys,Dialing Time Max over Email,, -genesys.email.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Email,0,genesys,Dialing Time Min over Email,, -genesys.email.errored_conversations_count,count,,,,Count of total errored conversations over Email,0,genesys,Errored Conversations over Email,, -genesys.email.flow_out_count,count,,,,Count of conversations over Email where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Email,, -genesys.email.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Email,0,genesys,Flow Out Time Avg over Email,, -genesys.email.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Email,0,genesys,Flow Out Time Max over Email,, -genesys.email.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Email,0,genesys,Flow Out Time Min over Email,, -genesys.email.handle_count,count,,,,"Count of conversations over Email where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Email,, -genesys.email.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Email, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Email,, -genesys.email.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Email, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Email,, -genesys.email.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Email, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Email,, -genesys.email.held_complete_count,count,,,,Count of conversations over Email that were on hold,0,genesys,Held Complete Conversations Count over Email,, -genesys.email.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Email,0,genesys,Held Complete Time Avg over Email,, -genesys.email.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Email,0,genesys,Held Complete Time Max over Email,, -genesys.email.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Email,0,genesys,Held Complete Time Min over Email,, -genesys.email.ivr_count,count,,,,Count of conversations over Email where time was spent in IVR,0,genesys,IVR Conversations Count over Email,, -genesys.email.ivr_time_avg,count,,millisecond,,The average time spent in IVR over Email,0,genesys,IVR Time Avg over Email,, -genesys.email.ivr_time_max,count,,millisecond,,The maximum time spent in IVR over Email,0,genesys,IVR Time Max over Email,, -genesys.email.ivr_time_min,count,,millisecond,,The minimum time spent in IVR over Email,0,genesys,IVR Time Min over Email,, -genesys.email.monitoring_complete_count,count,,,,Count of conversations over Email where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Email,, -genesys.email.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Email,0,genesys,Monitoring Complete Time Avg over Email,, -genesys.email.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Email,0,genesys,Monitoring Complete Time Max over Email,, -genesys.email.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Email,0,genesys,Monitoring Complete Time Min over Email,, -genesys.email.not_responding_count,count,,,,Count of conversations over Email where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Email,, -genesys.email.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Email,0,genesys,Not Responding Time Avg over Email,, -genesys.email.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Email,0,genesys,Not Responding Time Max over Email,, -genesys.email.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Email,0,genesys,Not Responding Time Min over Email,, -genesys.email.offered_conversations_count,count,,,,Count of total conversations over Email offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Email,, -genesys.email.outbound_conversations_count,count,,,,Count of outbound conversations over Email,0,genesys,Outbound Conversations over Email,, -genesys.email.over_sla_count,count,,,,Count of over SLA over Email,0,genesys,Over SLA over Email,, -genesys.email.park_complete_count,count,,,,Count of conversations over Email where an agent parked the conversation,0,genesys,Park Complete Conversations Count over Email,, -genesys.email.park_complete_time_avg,count,,millisecond,,The overall time an agent parked a conversation over Email,0,genesys,Park Complete Time Avg over Email,, -genesys.email.park_complete_time_max,count,,millisecond,,The maximum time an agent parked a conversation over Email,0,genesys,Park Complete Time Max over Email,, -genesys.email.park_complete_time_min,count,,millisecond,,The minimum time an agent parked a conversation over Email,0,genesys,Park Complete Time Min over Email,, -genesys.email.state_transition_errors_count,count,,,,Count of state transition errors over Email,0,genesys,State Transition Errors over Email,, -genesys.email.talk_complete_count,count,,,,Count of conversations over Email where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Email,, -genesys.email.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Email,0,genesys,Talk Complete Time Avg over Email,, -genesys.email.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Email,0,genesys,Talk Complete Time Max over Email,, -genesys.email.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Email,0,genesys,Talk Complete Time Min over Email,, -genesys.email.total_conversations,count,,,,Count of total email conversations,0,genesys,Total Emails,, -genesys.email.total_transferred_count,count,,,,Count of total transferred conversations over Email,0,genesys,Total Transferred over Email,, -genesys.email.user_response_count,count,,,,Count of conversations over Email waiting for an end user response,0,genesys,User Response Conversations Count over Email,, -genesys.email.user_response_time_avg,count,,millisecond,,The average time spent waiting for an end user response over Email,0,genesys,User Response Time Avg over Email,, -genesys.email.user_response_time_max,count,,millisecond,,The maximum time spent waiting for an end user response over Email,0,genesys,User Response Time Max over Email,, -genesys.email.user_response_time_min,count,,millisecond,,The minimum time spent waiting for an end user response over Email,0,genesys,User Response Time Min over Email,, -genesys.email.wait_count,count,,,,"Count of interactions over Email waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Email,, -genesys.email.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Email",0,genesys,Wait Time Avg over Email,, -genesys.email.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Email",0,genesys,Wait Time Max over Email,, -genesys.email.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Email",0,genesys,Wait Time Min over Email,, -genesys.message.agent_response_count,count,,,,Count of conversations over Message where the user spent time waiting for a response from the agent,0,genesys,Agent Response Conversations Count over Message,, -genesys.message.agent_response_time_avg,count,,millisecond,,The average time the user spent over Message waiting for a response from the agent,0,genesys,Agent Response Time Avg over Message,, -genesys.message.agent_response_time_max,count,,millisecond,,The maximum time the user spent over Message waiting for a response from the agent,0,genesys,Agent Response Time Max over Message,, -genesys.message.agent_response_time_min,count,,millisecond,,The minimum time the user spent over Message waiting for a response from the agent,0,genesys,Agent Response Time Min over Message,, -genesys.message.alert_count,count,,,,Count of conversations over Message where an agent was alerted,0,genesys,Alerted Conversations Count over Message,, -genesys.message.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Message,0,genesys,Alert Time Avg over Message,, -genesys.message.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Message,0,genesys,Alert Time Max over Message,, -genesys.message.alert_time_min,count,,millisecond,,The minimum time an agent was being alerted over Message,0,genesys,Alert Time Min over Message,, -genesys.message.answered_count,count,,,,Count of interactions over Message waiting to be connected to an agent,0,genesys,Answered Conversations Count over Message,, -genesys.message.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Message,0,genesys,Answered Time Avg over Message,, -genesys.message.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Message,0,genesys,Answered Time Max over Message,, -genesys.message.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Message,0,genesys,Answered Time Min over Message,, -genesys.message.attempted_outbound_conversations_count,count,,,,Count of outbound attempted conversations over Message,0,genesys,Attempted Outbound Conversations over Message,, -genesys.message.barged_conversations_count,count,,,,Count of conversations over Message where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Message,, -genesys.message.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Message barging in on another agent,0,genesys,Barged Conversations Time Avg over Message,, -genesys.message.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Message barging in on another agent,0,genesys,Barged Conversations Time Max over Message,, -genesys.message.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Message barging in on another agent,0,genesys,Barged Conversations Time Min over Message,, -genesys.message.blind_transferred_count,count,,,,Count of blind transferred conversations over Message,0,genesys,Blind Transferred Conversations Count over Message,, -genesys.message.bot_interactions_count,count,,,,Count of bot interaction conversations over Message,0,genesys,Bot Interactions over Message,, -genesys.message.coached_conversations_count,count,,,,Count of conversations over Message where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Message,, -genesys.message.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Message coaching another agent,0,genesys,Coached Conversations Time Avg over Message,, -genesys.message.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Message coaching another agent,0,genesys,Coached Conversations Time Max over Message,, -genesys.message.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Message coaching another agent,0,genesys,Coached Conversations Time Min over Message,, -genesys.message.connected_conversations_count,count,,,,Count of connected conversations over Message,0,genesys,Connected Conversations over Message,, -genesys.message.connected_outbound_conversations_count,count,,,,Count of outbound connected conversations over Message,0,genesys,Connected Outbound Conversations over Message,, -genesys.message.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Message,0,genesys,Connected Time Avg over Message,, -genesys.message.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Message,0,genesys,Connected Time Max over Message,, -genesys.message.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Message,0,genesys,Connected Time Min over Message,, -genesys.message.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Message,0,genesys,Consult Transferred Conversations over Message,, -genesys.message.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Message,0,genesys,Consulted Conversations over Message,, -genesys.message.contacting_count,count,,,,Count of conversations over Message where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Message,, -genesys.message.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Message,0,genesys,Contacting Time Avg over Message,, -genesys.message.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Message,0,genesys,Contacting Time Max over Message,, -genesys.message.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Message,0,genesys,Contacting Time Min over Message,, -genesys.message.dialing_count,count,,,,Count of conversations over Message where an agent spent time dialing,0,genesys,Dialed Conversations Count over Message,, -genesys.message.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Message,0,genesys,Dialing Time Avg over Message,, -genesys.message.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Message,0,genesys,Dialing Time Max over Message,, -genesys.message.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Message,0,genesys,Dialing Time Min over Message,, -genesys.message.errored_conversations_count,count,,,,Count of total errored conversations over Message,0,genesys,Errored Conversations over Message,, -genesys.message.flow_out_count,count,,,,Count of conversations over Message where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Message,, -genesys.message.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Message,0,genesys,Flow Out Time Avg over Message,, -genesys.message.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Message,0,genesys,Flow Out Time Max over Message,, -genesys.message.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Message,0,genesys,Flow Out Time Min over Message,, -genesys.message.handle_count,count,,,,"Count of conversations over Message where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Message,, -genesys.message.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Message, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Message,, -genesys.message.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Message, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Message,, -genesys.message.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Message, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Message,, -genesys.message.held_complete_count,count,,,,Count of conversations over Message that were on hold,0,genesys,Held Complete Conversations Count over Message,, -genesys.message.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Message,0,genesys,Held Complete Time Avg over Message,, -genesys.message.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Message,0,genesys,Held Complete Time Max over Message,, -genesys.message.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Message,0,genesys,Held Complete Time Min over Message,, -genesys.message.ivr_count,count,,,,Count of conversations over Message where time was spent in IVR,0,genesys,IVR Conversations Count over Message,, -genesys.message.ivr_time_avg,count,,millisecond,,The average time spent in IVR over Message,0,genesys,IVR Time Avg over Message,, -genesys.message.ivr_time_max,count,,millisecond,,The maximum time spent in IVR over Message,0,genesys,IVR Time Max over Message,, -genesys.message.ivr_time_min,count,,millisecond,,The minimum time spent in IVR over Message,0,genesys,IVR Time Min over Message,, -genesys.message.monitoring_complete_count,count,,,,Count of conversations over Message where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Message,, -genesys.message.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Message,0,genesys,Monitoring Complete Time Avg over Message,, -genesys.message.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Message,0,genesys,Monitoring Complete Time Max over Message,, -genesys.message.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Message,0,genesys,Monitoring Complete Time Min over Message,, -genesys.message.not_responding_count,count,,,,Count of conversations over Message where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Message,, -genesys.message.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Message,0,genesys,Not Responding Time Avg over Message,, -genesys.message.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Message,0,genesys,Not Responding Time Max over Message,, -genesys.message.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Message,0,genesys,Not Responding Time Min over Message,, -genesys.message.offered_conversations_count,count,,,,Count of total conversations over Message offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Message,, -genesys.message.outbound_conversations_count,count,,,,Count of outbound conversations over Message,0,genesys,Outbound Conversations over Message,, -genesys.message.over_sla_count,count,,,,Count of over SLA over Message,0,genesys,Over SLA over Message,, -genesys.message.state_transition_errors_count,count,,,,Count of state transition errors over Message,0,genesys,State Transition Errors over Message,, -genesys.message.talk_complete_count,count,,,,Count of conversations over Message where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Message,, -genesys.message.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Message,0,genesys,Talk Complete Time Avg over Message,, -genesys.message.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Message,0,genesys,Talk Complete Time Max over Message,, -genesys.message.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Message,0,genesys,Talk Complete Time Min over Message,, -genesys.message.total_conversations,count,,,,Count of total message conversations,0,genesys,Total Messages,, -genesys.message.total_transferred_count,count,,,,Count of total transferred conversations over Message,0,genesys,Total Transferred over Message,, -genesys.message.user_response_count,count,,,,Count of conversations over Message waiting for an end user response,0,genesys,User Response Conversations Count over Message,, -genesys.message.user_response_time_avg,count,,millisecond,,The average time spent waiting for an end user response over Message,0,genesys,User Response Time Avg over Message,, -genesys.message.user_response_time_max,count,,millisecond,,The maximum time spent waiting for an end user response over Message,0,genesys,User Response Time Max over Message,, -genesys.message.user_response_time_min,count,,millisecond,,The minimum time spent waiting for an end user response over Message,0,genesys,User Response Time Min over Message,, -genesys.message.wait_count,count,,,,"Count of interactions over Message waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Message,, -genesys.message.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Message",0,genesys,Wait Time Avg over Message,, -genesys.message.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Message",0,genesys,Wait Time Max over Message,, -genesys.message.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Message",0,genesys,Wait Time Min over Message,, -genesys.voice.abandoned_conversation_count,count,,,,Count of abandoned conversations over voice,0,genesys,Abandoned Conversations Count over Voice,, -genesys.voice.abandoned_conversation_time_avg,count,,millisecond,,The average abandoned conversation time over voice,0,genesys,Abandoned Conversation Time Avgover Voice,, -genesys.voice.abandoned_conversation_time_max,count,,millisecond,,The maximum abandoned conversation time over voice,0,genesys,Abandoned Conversation Time Max over Voice,, -genesys.voice.abandoned_conversation_time_min,count,,millisecond,,The minimum abandoned conversation time over voice,0,genesys,Abandoned Conversation Time Min over Voice,, -genesys.voice.abandoned_outbound_conversations_count,count,,,,Count of outbound abandoned conversations over voice,0,genesys,Abandoned Outbound Conversations over Voice,, -genesys.voice.acw_count,count,,,,Count of conversations over Voice where time was spent on after call work,0,genesys,ACW Conversations Count,, -genesys.voice.acw_time_avg,count,,millisecond,,The average time spent over Voice after call work,0,genesys,ACW Time Avg,, -genesys.voice.acw_time_max,count,,millisecond,,The maximum time spent over Voice after call work,0,genesys,ACW Time Max,, -genesys.voice.acw_time_min,count,,millisecond,,The minimum time spent over Voice after call work,0,genesys,ACW Time Min,, -genesys.voice.alert_count,count,,,,Count of conversations over Voice where an agent was alerted,0,genesys,Alerted Conversations Count over Voice,, -genesys.voice.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Voice,0,genesys,Alert Time Avg over Voice,, -genesys.voice.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Voice,0,genesys,Alert Time Max over Voice,, -genesys.voice.alert_time_min,count,,millisecond,,The minimum time an agent was being alerted over Voice,0,genesys,Alert Time Min over Voice,, -genesys.voice.answered_count,count,,,,Count of interactions over Voice waiting to be connected to an agent,0,genesys,Answered Conversations Count over Voice,, -genesys.voice.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Voice,0,genesys,Answered Time Avg over Voice,, -genesys.voice.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Voice,0,genesys,Answered Time Max over Voice,, -genesys.voice.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Voice,0,genesys,Answered Time Min over Voice,, -genesys.voice.attempted_outbound_conversations_count,count,,,,Count of outbound attempted conversations over Voice,0,genesys,Attempted Outbound Conversations over Voice,, -genesys.voice.barged_conversations_count,count,,,,Count of conversations over Voice where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Voice,, -genesys.voice.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Voice barging in on another agent,0,genesys,Barged Conversations Time Avg over Voice,, -genesys.voice.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Voice barging in on another agent,0,genesys,Barged Conversations Time Max over Voice,, -genesys.voice.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Voice barging in on another agent,0,genesys,Barged Conversations Time Min over Voice,, -genesys.voice.blind_transferred_count,count,,,,Count of blind transferred conversations over Voice,0,genesys,Blind Transferred Conversations Count over Voice,, -genesys.voice.bot_interactions_count,count,,,,Count of bot interaction conversations over Voice,0,genesys,Bot Interactions over Voice,, -genesys.voice.coached_conversations_count,count,,,,Count of conversations over Voice where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Voice,, -genesys.voice.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Voice coaching another agent,0,genesys,Coached Conversations Time Avg over Voice,, -genesys.voice.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Voice coaching another agent,0,genesys,Coached Conversations Time Max over Voice,, -genesys.voice.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Voice coaching another agent,0,genesys,Coached Conversations Time Min over Voice,, -genesys.voice.connected_conversations_count,count,,,,Count of connected conversations over Voice,0,genesys,Connected Conversations over Voice,, -genesys.voice.connected_outbound_conversations_count,count,,,,Count of outbound connected conversations over Voice,0,genesys,Connected Outbound Conversations over Voice,, -genesys.voice.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Voice,0,genesys,Connected Time Avg over Voice,, -genesys.voice.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Voice,0,genesys,Connected Time Max over Voice,, -genesys.voice.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Voice,0,genesys,Connected Time Min over Voice,, -genesys.voice.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Voice,0,genesys,Consult Transferred Conversations over Voice,, -genesys.voice.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Voice,0,genesys,Consulted Conversations over Voice,, -genesys.voice.contacting_count,count,,,,Count of conversations over Voice where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Voice,, -genesys.voice.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Voice,0,genesys,Contacting Time Avg over Voice,, -genesys.voice.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Voice,0,genesys,Contacting Time Max over Voice,, -genesys.voice.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Voice,0,genesys,Contacting Time Min over Voice,, -genesys.voice.dialing_count,count,,,,Count of conversations over Voice where an agent spent time dialing,0,genesys,Dialed Conversations Count over Voice,, -genesys.voice.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Voice,0,genesys,Dialing Time Avg over Voice,, -genesys.voice.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Voice,0,genesys,Dialing Time Max over Voice,, -genesys.voice.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Voice,0,genesys,Dialing Time Min over Voice,, -genesys.voice.errored_conversations_count,count,,,,Count of total errored conversations over Voice,0,genesys,Errored Conversations over Voice,, -genesys.voice.flow_out_count,count,,,,Count of conversations over Voice where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Voice,, -genesys.voice.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Voice,0,genesys,Flow Out Time Avg over Voice,, -genesys.voice.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Voice,0,genesys,Flow Out Time Max over Voice,, -genesys.voice.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Voice,0,genesys,Flow Out Time Min over Voice,, -genesys.voice.handle_count,count,,,,"Count of conversations over Voice where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Voice,, -genesys.voice.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Voice, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Voice,, -genesys.voice.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Voice, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Voice,, -genesys.voice.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Voice, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Voice,, -genesys.voice.held_complete_count,count,,,,Count of conversations over Voice that were on hold,0,genesys,Held Complete Conversations Count over Voice,, -genesys.voice.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Voice,0,genesys,Held Complete Time Avg over Voice,, -genesys.voice.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Voice,0,genesys,Held Complete Time Max over Voice,, -genesys.voice.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Voice,0,genesys,Held Complete Time Min over Voice,, -genesys.voice.ivr_count,count,,,,Count of conversations over Voice where time was spent in IVR,0,genesys,IVR Conversations Count over Voice,, -genesys.voice.ivr_time_avg,count,,millisecond,,The average time spent in IVR over Voice,0,genesys,IVR Time Avg over Voice,, -genesys.voice.ivr_time_max,count,,millisecond,,The maximum time spent in IVR over Voice,0,genesys,IVR Time Max over Voice,, -genesys.voice.ivr_time_min,count,,millisecond,,The minimum time spent in IVR over Voice,0,genesys,IVR Time Min over Voice,, -genesys.voice.monitoring_complete_count,count,,,,Count of conversations over Voice where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Voice,, -genesys.voice.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Voice,0,genesys,Monitoring Complete Time Avg over Voice,, -genesys.voice.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Voice,0,genesys,Monitoring Complete Time Max over Voice,, -genesys.voice.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Voice,0,genesys,Monitoring Complete Time Min over Voice,, -genesys.voice.not_responding_count,count,,,,Count of conversations over Voice where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Voice,, -genesys.voice.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Voice,0,genesys,Not Responding Time Avg over Voice,, -genesys.voice.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Voice,0,genesys,Not Responding Time Max over Voice,, -genesys.voice.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Voice,0,genesys,Not Responding Time Min over Voice,, -genesys.voice.offered_conversations_count,count,,,,Count of total conversations over Voice offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Voice,, -genesys.voice.outbound_conversations_count,count,,,,Count of outbound conversations over Voice,0,genesys,Outbound Conversations over Voice,, -genesys.voice.over_sla_count,count,,,,Count of over SLA over Voice,0,genesys,Over SLA over Voice,, -genesys.voice.short_abandoned_conversations_count,count,,,,Count of short abandoned conversations over Voice,0,genesys,Short Abandoned Conversations over Voice,, -genesys.voice.short_abandoned_conversations_time_avg,count,,millisecond,,The average time under the short abandon threshold over Voice,0,genesys,Short Abandoned Time Avg over Voice,, -genesys.voice.short_abandoned_conversations_time_max,count,,millisecond,,The maximum time under the short abandon threshold over Voice,0,genesys,Short Abandoned Time Max over Voice,, -genesys.voice.short_abandoned_conversations_time_min,count,,millisecond,,The minimum time under the short abandon threshold over Voice,0,genesys,Short Abandoned Time Min over Voice,, -genesys.voice.state_transition_errors_count,count,,,,Count of state transition errors over Voice,0,genesys,State Transition Errors over Voice,, -genesys.voice.talk_complete_count,count,,,,Count of conversations over Voice where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Voice,, -genesys.voice.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Voice,0,genesys,Talk Complete Time Avg over Voice,, -genesys.voice.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Voice,0,genesys,Talk Complete Time Max over Voice,, -genesys.voice.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Voice,0,genesys,Talk Complete Time Min over Voice,, -genesys.voice.total_conversations,count,,,,Count of total voice conversations,0,genesys,Total Voice,, -genesys.voice.total_transferred_count,count,,,,Count of total transferred conversations over Voice,0,genesys,Total Transferred over Voice,, -genesys.voice.voicemail_count,count,,,,Count of voicemails,0,genesys,Voicemail Conversations Count,, -genesys.voice.voicemail_time_avg,count,,millisecond,,The average time spent in voicemail,0,genesys,Voicemail Time Avg,, -genesys.voice.voicemail_time_max,count,,millisecond,,The maximum time spent in voicemail,0,genesys,Voicemail Time Max,, -genesys.voice.voicemail_time_min,count,,millisecond,,The minimum time spent in voicemail,0,genesys,Voicemail Time Min,, -genesys.voice.wait_count,count,,,,"Count of interactions over Voice waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Voice,, -genesys.voice.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Voice",0,genesys,Wait Time Avg over Voice,, -genesys.voice.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Voice",0,genesys,Wait Time Max over Voice,, -genesys.voice.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Voice",0,genesys,Wait Time Min over Voice,, \ No newline at end of file +genesys_cloud.callback.active_callback_complete_count,count,,,,Count of conversations where an agent spent time on a callback while calls were active,0,genesys,Active Callback Complete Conversations Count,, +genesys_cloud.callback.active_callback_complete_time_avg,count,,millisecond,,The average time an agent spent on a callback while calls are active,0,genesys,Active Callback Complete Time Avg,, +genesys_cloud.callback.active_callback_complete_time_max,count,,millisecond,,The maximum time an agent spent on a callback while calls are active,0,genesys,Active Callback Complete Time Max,, +genesys_cloud.callback.active_callback_complete_time_min,count,,millisecond,,The minimum time an agent spent on a callback while calls are active,0,genesys,Active Callback Complete Time Min,, +genesys_cloud.callback.acw_count,count,,,,Count of conversations where time was spent on a callback after call work,0,genesys,ACW Conversations Count over Callback,, +genesys_cloud.callback.acw_time_avg,count,,millisecond,,The average time spent on a callback after call work,0,genesys,ACW Time Avg over Callback,, +genesys_cloud.callback.acw_time_max,count,,millisecond,,The maximum time spent on a callback after call work,0,genesys,ACW Time Max over Callback,, +genesys_cloud.callback.acw_time_min,count,,millisecond,,The minimum time spent on a callback after call work,0,genesys,ACW Time Min over Callback,, +genesys_cloud.callback.alert_count,count,,,,Count of conversations over Callback where an agent was alerted,0,genesys,Alerted Conversations Count over Callback,, +genesys_cloud.callback.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Callback,0,genesys,Alert Time Avg over Callback,, +genesys_cloud.callback.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Callback,0,genesys,Alert Time Max over Callback,, +genesys_cloud.callback.alert_time_min,count,,millisecond,,The minimum time an agent was being alertedover Callback,0,genesys,Alert Time Min over Callback,, +genesys_cloud.callback.answered_count,count,,,,Count of interactions over Callback waiting to be connected to an agent,0,genesys,Answered Conversations Count over Callback,, +genesys_cloud.callback.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Callback,0,genesys,Answered Time Avg over Callback,, +genesys_cloud.callback.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Callback,0,genesys,Answered Time Max over Callback,, +genesys_cloud.callback.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Callback,0,genesys,Answered Time Min over Callback,, +genesys_cloud.callback.barged_conversations_count,count,,,,Count of conversations over Callback where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Callback,, +genesys_cloud.callback.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Callback barging in on another agent,0,genesys,Barged Conversations Time Avg over Callback,, +genesys_cloud.callback.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Callback barging in on another agent,0,genesys,Barged Conversations Time Max over Callback,, +genesys_cloud.callback.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Callback barging in on another agent,0,genesys,Barged Conversations Time Min over Callback,, +genesys_cloud.callback.blind_transferred_count,count,,,,Count of blind transferred conversations over Callback,0,genesys,Blind Transferred Conversations Count over Callback,, +genesys_cloud.callback.coached_conversations_count,count,,,,Count of conversations over Callback where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Callback,, +genesys_cloud.callback.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Callback coaching another agent,0,genesys,Coached Conversations Time Avg over Callback,, +genesys_cloud.callback.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Callback coaching another agent,0,genesys,Coached Conversations Time Max over Callback,, +genesys_cloud.callback.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Callback coaching another agent,0,genesys,Coached Conversations Time Min over Callback,, +genesys_cloud.callback.connected_conversations_count,count,,,,Count of connected conversations over Callback,0,genesys,Connected Conversations over Callback,, +genesys_cloud.callback.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Callback,0,genesys,Connected Time Avg over Callback,, +genesys_cloud.callback.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Callback,0,genesys,Connected Time Max over Callback,, +genesys_cloud.callback.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Callback,0,genesys,Connected Time Min over Callback,, +genesys_cloud.callback.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Callback,0,genesys,Consult Transferred Conversations over Callback,, +genesys_cloud.callback.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Callback,0,genesys,Consulted Conversations over Callback,, +genesys_cloud.callback.contacting_count,count,,,,Count of conversations over Callback where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Callback,, +genesys_cloud.callback.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Callback,0,genesys,Contacting Time Avg over Callback,, +genesys_cloud.callback.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Callback,0,genesys,Contacting Time Max over Callback,, +genesys_cloud.callback.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Callback,0,genesys,Contacting Time Min over Callback,, +genesys_cloud.callback.dialing_count,count,,,,Count of conversations over Callback where an agent spent time dialing,0,genesys,Dialed Conversations Count over Callback,, +genesys_cloud.callback.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Callback,0,genesys,Dialing Time Avg over Callback,, +genesys_cloud.callback.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Callback,0,genesys,Dialing Time Max over Callback,, +genesys_cloud.callback.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Callback,0,genesys,Dialing Time Min over Callback,, +genesys_cloud.callback.errored_conversations_count,count,,,,Count of total errored conversations over Callback ,0,genesys,Errored Conversations over Callback,, +genesys_cloud.callback.first_connect_count,count,,,,Count of conversations which are between the start of the callback ACD and the start of the first interact segment on the voice channel,0,genesys,First Connected Conversations Count,, +genesys_cloud.callback.first_connect_time_avg,count,,millisecond,,The average time between the start of the callback ACD and the start of the first interact segment on the voice channel,0,genesys,First Connect Time Avg,, +genesys_cloud.callback.first_connect_time_max,count,,millisecond,,The maximum time between the start of the callback ACD and the start of the first interact segment on the voice channel,0,genesys,First Connect Time Max,, +genesys_cloud.callback.first_connect_time_min,count,,millisecond,,The minimum time between the start of the callback ACD and the start of the first interact segment on the voice channel,0,genesys,First Connect Time Min,, +genesys_cloud.callback.first_dial_count,count,,,,Count of conversations which are between the start of the callback ACD and the start of the first dialing segment on the voice channel,0,genesys,First Dialed Conversations Count,, +genesys_cloud.callback.first_dial_time_avg,count,,millisecond,,The average time between the start of the callback ACD and the start of the first dialing segment on the voice channel,0,genesys,First Dial Time Avg,, +genesys_cloud.callback.first_dial_time_max,count,,millisecond,,The maximum time between the start of the callback ACD and the start of the first dialing segment on the voice channel,0,genesys,First Dial Time Max,, +genesys_cloud.callback.first_dial_time_min,count,,millisecond,,The minimum time between the start of the callback ACD and the start of the first dialing segment on the voice channel,0,genesys,First Dial Time Min,, +genesys_cloud.callback.flow_out_count,count,,,,Count of conversations over Callback where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Callback,, +genesys_cloud.callback.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Callback,0,genesys,Flow Out Time Avg over Callback,, +genesys_cloud.callback.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Callback,0,genesys,Flow Out Time Max over Callback,, +genesys_cloud.callback.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Callback,0,genesys,Flow Out Time Min over Callback,, +genesys_cloud.callback.handle_count,count,,,,"Count of conversations over Callback where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Callback,, +genesys_cloud.callback.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Callback, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Callback,, +genesys_cloud.callback.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Callback, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Callback,, +genesys_cloud.callback.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Callback, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Callback,, +genesys_cloud.callback.held_complete_count,count,,,,Count of conversations over Callback that were on hold,0,genesys,Held Complete Conversations Count over Callback,, +genesys_cloud.callback.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Callback,0,genesys,Held Complete Time Avg over Callback,, +genesys_cloud.callback.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Callback,0,genesys,Held Complete Time Max over Callback,, +genesys_cloud.callback.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Callback,0,genesys,Held Complete Time Min over Callback,, +genesys_cloud.callback.monitoring_complete_count,count,,,,Count of conversations over Callback where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Callback,, +genesys_cloud.callback.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Callback,0,genesys,Monitoring Complete Time Avg over Callback,, +genesys_cloud.callback.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Callback,0,genesys,Monitoring Complete Time Max over Callback,, +genesys_cloud.callback.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Callback,0,genesys,Monitoring Complete Time Min over Callback,, +genesys_cloud.callback.not_responding_count,count,,,,Count of conversations over Callback where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Callback,, +genesys_cloud.callback.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Callback,0,genesys,Not Responding Time Avg over Callback,, +genesys_cloud.callback.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Callback,0,genesys,Not Responding Time Max over Callback,, +genesys_cloud.callback.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Callback,0,genesys,Not Responding Time Min over Callback,, +genesys_cloud.callback.offered_conversations_count,count,,,,Count of total conversations over Callback offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Callback,, +genesys_cloud.callback.over_sla_count,count,,,,Count of over SLA over Callback,0,genesys,Over SLA over Callback,, +genesys_cloud.callback.state_transition_errors_count,count,,,,Count of state transition errors over Callback,0,genesys,State Transition Errors over Callback,, +genesys_cloud.callback.talk_complete_count,count,,,,Count of conversations over Callback where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Callback,, +genesys_cloud.callback.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Callback,0,genesys,Talk Complete Time Avg over Callback,, +genesys_cloud.callback.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Callback,0,genesys,Talk Complete Time Max over Callback,, +genesys_cloud.callback.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Callback,0,genesys,Talk Complete Time Min over Callback,, +genesys_cloud.callback.total_conversations,count,,,,Count of total callback conversations,0,genesys,Total Callbacks,, +genesys_cloud.callback.total_transferred_count,count,,,,Count of total transferred conversations over Callback,0,genesys,Total Transferred over Callback,, +genesys_cloud.callback.wait_count,count,,,,"Count of interactions over Callback waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Callback,, +genesys_cloud.callback.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered , abandoned, or flowed out of queue over Callback",0,genesys,Wait Time Avg over Callback,, +genesys_cloud.callback.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Callback",0,genesys,Wait Time Max over Callback,, +genesys_cloud.callback.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Callback",0,genesys,Wait Time Min over Callback,, +genesys_cloud.chat.abandoned_conversation_count,count,,,,Count of abandoned conversations over chat,0,genesys,Abandoned Conversations Count over Chat,, +genesys_cloud.chat.abandoned_conversation_time_avg,count,,millisecond,,The average abandoned conversation time over chat,0,genesys,Abandoned Conversation Time Avg over Chat,, +genesys_cloud.chat.abandoned_conversation_time_max,count,,millisecond,,The maximum abandoned conversation time over chat,0,genesys,Abandoned Conversation Time Max over Chat,, +genesys_cloud.chat.abandoned_conversation_time_min,count,,millisecond,,The minimum abandoned conversation time over chat,0,genesys,Abandoned Conversation Time Min over Chat,, +genesys_cloud.chat.acw_count,count,,,,Count of conversations over Chat where time was spent on after call work,0,genesys,ACW Conversations Count over Chat,, +genesys_cloud.chat.acw_time_avg,count,,millisecond,,The average time spent over Chat after call work,0,genesys,ACW Time Avg over Chat,, +genesys_cloud.chat.acw_time_max,count,,millisecond,,The maximum time spent over Chat after call work,0,genesys,ACW Time Max over Chat,, +genesys_cloud.chat.acw_time_min,count,,millisecond,,The minimum time spent over Chat after call work,0,genesys,ACW Time Min over Chat,, +genesys_cloud.chat.alert_count,count,,,,Count of conversations over Chat where an agent was alerted,0,genesys,Alerted Conversations Count over Chat,, +genesys_cloud.chat.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Chat,0,genesys,Alert Time Avg over Chat,, +genesys_cloud.chat.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Chat,0,genesys,Alert Time Max over Chat,, +genesys_cloud.chat.alert_time_min,count,,millisecond,,The minimum time an agent was being alerted over Chat,0,genesys,Alert Time Min over Chat,, +genesys_cloud.chat.answered_count,count,,,,Count of interactions over Chat waiting to be connected to an agent,0,genesys,Answered Conversations Count over Chat,, +genesys_cloud.chat.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Chat,0,genesys,Answered Time Avg over Chat,, +genesys_cloud.chat.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Chat,0,genesys,Answered Time Max over Chat,, +genesys_cloud.chat.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Chat,0,genesys,Answered Time Min over Chat,, +genesys_cloud.chat.barged_conversations_count,count,,,,Count of conversations over Chat where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Chat,, +genesys_cloud.chat.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Chat barging in on another agent,0,genesys,Barged Conversations Time Avg over Chat,, +genesys_cloud.chat.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Chat barging in on another agent,0,genesys,Barged Conversations Time Max over Chat,, +genesys_cloud.chat.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Chat barging in on another agent,0,genesys,Barged Conversations Time Min over Chat,, +genesys_cloud.chat.blind_transferred_count,count,,,,Count of blind transferred conversations over Chat,0,genesys,Blind Transferred Conversations Count over Chat,, +genesys_cloud.chat.bot_interactions_count,count,,,,Count of bot interaction conversations over Chat,0,genesys,Bot Interactions over Chat,, +genesys_cloud.chat.coached_conversations_count,count,,,,Count of conversations over Chat where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Chat,, +genesys_cloud.chat.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Chat coaching another agent,0,genesys,Coached Conversations Time Avg over Chat,, +genesys_cloud.chat.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Chat coaching another agent,0,genesys,Coached Conversations Time Max over Chat,, +genesys_cloud.chat.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Chat coaching another agent,0,genesys,Coached Conversations Time Min over Chat,, +genesys_cloud.chat.connected_conversations_count,count,,,,Count of connected conversations over Chat,0,genesys,Connected Conversations over Chat,, +genesys_cloud.chat.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Chat,0,genesys,Connected Time Avg over Chat,, +genesys_cloud.chat.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Chat,0,genesys,Connected Time Max over Chat,, +genesys_cloud.chat.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Chat,0,genesys,Connected Time Min over Chat,, +genesys_cloud.chat.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Chat,0,genesys,Consult Transferred Conversations over Chat,, +genesys_cloud.chat.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Chat,0,genesys,Consulted Conversations over Chat,, +genesys_cloud.chat.contacting_count,count,,,,Count of conversations over Chat where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Chat,, +genesys_cloud.chat.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Chat,0,genesys,Contacting Time Avg over Chat,, +genesys_cloud.chat.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Chat,0,genesys,Contacting Time Max over Chat,, +genesys_cloud.chat.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Chat,0,genesys,Contacting Time Min over Chat,, +genesys_cloud.chat.dialing_count,count,,,,Count of conversations over Chat where an agent spent time dialing,0,genesys,Dialed Conversations Count over Chat,, +genesys_cloud.chat.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Chat,0,genesys,Dialing Time Avg over Chat,, +genesys_cloud.chat.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Chat,0,genesys,Dialing Time Max over Chat,, +genesys_cloud.chat.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Chat,0,genesys,Dialing Time Min over Chat,, +genesys_cloud.chat.errored_conversations_count,count,,,,Count of total errored conversations over Chat,0,genesys,Errored Conversations over Chat,, +genesys_cloud.chat.flow_out_count,count,,,,Count of conversations over Chat where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Chat,, +genesys_cloud.chat.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Chat,0,genesys,Flow Out Time Avg over Chat,, +genesys_cloud.chat.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Chat,0,genesys,Flow Out Time Max over Chat,, +genesys_cloud.chat.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Chat,0,genesys,Flow Out Time Min over Chat,, +genesys_cloud.chat.handle_count,count,,,,"Count of conversations over Chat where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Chat,, +genesys_cloud.chat.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Chat, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Chat,, +genesys_cloud.chat.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Chat, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Chat,, +genesys_cloud.chat.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Chat, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Chat,, +genesys_cloud.chat.held_complete_count,count,,,,Count of conversations over Chat that were on hold,0,genesys,Held Complete Conversations Count over Chat,, +genesys_cloud.chat.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Chat,0,genesys,Held Complete Time Avg over Chat,, +genesys_cloud.chat.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Chat,0,genesys,Held Complete Time Max over Chat,, +genesys_cloud.chat.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Chat,0,genesys,Held Complete Time Min over Chat,, +genesys_cloud.chat.ivr_count,count,,,,Count of conversations over Chat where time was spent in IVR,0,genesys,IVR Conversations Count over Chat,, +genesys_cloud.chat.ivr_time_avg,count,,millisecond,,The average time spent in IVR over Chat,0,genesys,IVR Time Avg over Chat,, +genesys_cloud.chat.ivr_time_max,count,,millisecond,,The maximum time spent in IVR over Chat,0,genesys,IVR Time Max over Chat,, +genesys_cloud.chat.ivr_time_min,count,,millisecond,,The minimum time spent in IVR over Chat,0,genesys,IVR Time Min over Chat,, +genesys_cloud.chat.monitoring_complete_count,count,,,,Count of conversations over Chat where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Chat,, +genesys_cloud.chat.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Chat,0,genesys,Monitoring Complete Time Avg over Chat,, +genesys_cloud.chat.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Chat,0,genesys,Monitoring Complete Time Max over Chat,, +genesys_cloud.chat.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Chat,0,genesys,Monitoring Complete Time Min over Chat,, +genesys_cloud.chat.not_responding_count,count,,,,Count of conversations over Chat where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Chat,, +genesys_cloud.chat.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Chat,0,genesys,Not Responding Time Avg over Chat,, +genesys_cloud.chat.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Chat,0,genesys,Not Responding Time Max over Chat,, +genesys_cloud.chat.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Chat,0,genesys,Not Responding Time Min over Chat,, +genesys_cloud.chat.offered_conversations_count,count,,,,Count of total conversations over Chat offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Chat,, +genesys_cloud.chat.over_sla_count,count,,,,Count of over SLA over Chat,0,genesys,Over SLA over Chat,, +genesys_cloud.chat.short_abandoned_conversations_count,count,,,,Count of short abandoned conversations over chat,0,genesys,Short Abandoned Conversations over chat,, +genesys_cloud.chat.short_abandoned_conversations_time_avg,count,,millisecond,,The average time under the short abandon threshold over chat,0,genesys,Short Abandoned Time Avg over chat,, +genesys_cloud.chat.short_abandoned_conversations_time_max,count,,millisecond,,The maximum time under the short abandon threshold over chat,0,genesys,Short Abandoned Time Max over chat,, +genesys_cloud.chat.short_abandoned_conversations_time_min,count,,millisecond,,The minimum time under the short abandon threshold over chat,0,genesys,Short Abandoned Time Min over chat,, +genesys_cloud.chat.state_transition_errors_count,count,,,,Count of state transition errors over Chat,0,genesys,State Transition Errors over Chat,, +genesys_cloud.chat.talk_complete_count,count,,,,Count of conversations over Chat where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Chat,, +genesys_cloud.chat.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Chat,0,genesys,Talk Complete Time Avg over Chat,, +genesys_cloud.chat.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Chat,0,genesys,Talk Complete Time Max over Chat,, +genesys_cloud.chat.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Chat,0,genesys,Talk Complete Time Min over Chat,, +genesys_cloud.chat.total_conversations,count,,,,Count of total chat conversations,0,genesys,Total Chats,, +genesys_cloud.chat.total_transferred_count,count,,,,Count of total transferred conversations over Chat,0,genesys,Total Transferred over Chat,, +genesys_cloud.chat.wait_count,count,,,,"Count of interactions over Chat waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Chat,, +genesys_cloud.chat.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Chat",0,genesys,Wait Time Avg over Chat,, +genesys_cloud.chat.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Chat",0,genesys,Wait Time Max over Chat,, +genesys_cloud.chat.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Chat",0,genesys,Wait Time Min over Chat,, +genesys_cloud.email.acw_count,count,,,,Count of conversations over Email where time was spent on after call work,0,genesys,ACW Conversations Count over Email,, +genesys_cloud.email.acw_time_avg,count,,millisecond,,The average time spent over Email after call work,0,genesys,ACW Time Avg over Email,, +genesys_cloud.email.acw_time_max,count,,millisecond,,The maximum time spent over Email after call work,0,genesys,ACW Time Max over Email,, +genesys_cloud.email.acw_time_min,count,,millisecond,,The minimum time spent over Email after call work,0,genesys,ACW Time Min over Email,, +genesys_cloud.email.agent_response_count,count,,,,Count of conversations over Emailwhere the user spent time waiting for a response from the agent,0,genesys,Agent Response Conversations Count over Email,, +genesys_cloud.email.agent_response_time_avg,count,,millisecond,,The average time the user spent over Email waiting for a response from the agent,0,genesys,Agent Response Time Avg over Email,, +genesys_cloud.email.agent_response_time_max,count,,millisecond,,The maximum time the user spent over Email waiting for a response from the agent,0,genesys,Agent Response Time Max over Email,, +genesys_cloud.email.agent_response_time_min,count,,millisecond,,The minimum time the user spent over Email waiting for a response from the agent,0,genesys,Agent Response Time Min over Email,, +genesys_cloud.email.alert_count,count,,,,Count of conversations over Email where an agent was alerted,0,genesys,Alerted Conversations Count over Email,, +genesys_cloud.email.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Email,0,genesys,Alert Time Avg over Email,, +genesys_cloud.email.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Email,0,genesys,Alert Time Max over Email,, +genesys_cloud.email.alert_time_min,count,,millisecond,,The minimum time an agent was being alerted over Email,0,genesys,Alert Time Min over Email,, +genesys_cloud.email.answered_count,count,,,,Count of interactions over Email waiting to be connected to an agent,0,genesys,Answered Conversations Count over Email,, +genesys_cloud.email.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Email,0,genesys,Answered Time Avg over Email,, +genesys_cloud.email.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Email,0,genesys,Answered Time Max over Email,, +genesys_cloud.email.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Email,0,genesys,Answered Time Min over Email,, +genesys_cloud.email.barged_conversations_count,count,,,,Count of conversations over Email where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Email,, +genesys_cloud.email.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Email barging in on another agent,0,genesys,Barged Conversations Time Avg over Email,, +genesys_cloud.email.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Email barging in on another agent,0,genesys,Barged Conversations Time Max over Email,, +genesys_cloud.email.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Email barging in on another agent,0,genesys,Barged Conversations Time Min over Email,, +genesys_cloud.email.blind_transferred_count,count,,,,Count of blind transferred conversations over Email,0,genesys,Blind Transferred Conversations Count over Email,, +genesys_cloud.email.bot_interactions_count,count,,,,Count of bot interaction conversations over Email,0,genesys,Bot Interactions over Email,, +genesys_cloud.email.coached_conversations_count,count,,,,Count of conversations over Email where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Email,, +genesys_cloud.email.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Email coaching another agent,0,genesys,Coached Conversations Time Avg over Email,, +genesys_cloud.email.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Email coaching another agent,0,genesys,Coached Conversations Time Max over Email,, +genesys_cloud.email.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Email coaching another agent,0,genesys,Coached Conversations Time Min over Email,, +genesys_cloud.email.connected_conversations_count,count,,,,Count of connected conversations over Email,0,genesys,Connected Conversations over Email,, +genesys_cloud.email.connected_outbound_conversations_count,count,,,,Count of outbound connected conversations over Email,0,genesys,Connected Outbound Conversations over Email,, +genesys_cloud.email.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Email,0,genesys,Connected Time Avg over Email,, +genesys_cloud.email.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Email,0,genesys,Connected Time Max over Email,, +genesys_cloud.email.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Email,0,genesys,Connected Time Min over Email,, +genesys_cloud.email.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Email,0,genesys,Consult Transferred Conversations over Email,, +genesys_cloud.email.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Email,0,genesys,Consulted Conversations over Email,, +genesys_cloud.email.contacting_count,count,,,,Count of conversations over Email where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Email,, +genesys_cloud.email.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Email,0,genesys,Contacting Time Avg over Email,, +genesys_cloud.email.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Email,0,genesys,Contacting Time Max over Email,, +genesys_cloud.email.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Email,0,genesys,Contacting Time Min over Email,, +genesys_cloud.email.dialing_count,count,,,,Count of conversations over Email where an agent spent time dialing,0,genesys,Dialed Conversations Count over Email,, +genesys_cloud.email.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Email,0,genesys,Dialing Time Avg over Email,, +genesys_cloud.email.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Email,0,genesys,Dialing Time Max over Email,, +genesys_cloud.email.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Email,0,genesys,Dialing Time Min over Email,, +genesys_cloud.email.errored_conversations_count,count,,,,Count of total errored conversations over Email,0,genesys,Errored Conversations over Email,, +genesys_cloud.email.flow_out_count,count,,,,Count of conversations over Email where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Email,, +genesys_cloud.email.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Email,0,genesys,Flow Out Time Avg over Email,, +genesys_cloud.email.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Email,0,genesys,Flow Out Time Max over Email,, +genesys_cloud.email.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Email,0,genesys,Flow Out Time Min over Email,, +genesys_cloud.email.handle_count,count,,,,"Count of conversations over Email where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Email,, +genesys_cloud.email.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Email, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Email,, +genesys_cloud.email.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Email, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Email,, +genesys_cloud.email.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Email, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Email,, +genesys_cloud.email.held_complete_count,count,,,,Count of conversations over Email that were on hold,0,genesys,Held Complete Conversations Count over Email,, +genesys_cloud.email.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Email,0,genesys,Held Complete Time Avg over Email,, +genesys_cloud.email.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Email,0,genesys,Held Complete Time Max over Email,, +genesys_cloud.email.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Email,0,genesys,Held Complete Time Min over Email,, +genesys_cloud.email.ivr_count,count,,,,Count of conversations over Email where time was spent in IVR,0,genesys,IVR Conversations Count over Email,, +genesys_cloud.email.ivr_time_avg,count,,millisecond,,The average time spent in IVR over Email,0,genesys,IVR Time Avg over Email,, +genesys_cloud.email.ivr_time_max,count,,millisecond,,The maximum time spent in IVR over Email,0,genesys,IVR Time Max over Email,, +genesys_cloud.email.ivr_time_min,count,,millisecond,,The minimum time spent in IVR over Email,0,genesys,IVR Time Min over Email,, +genesys_cloud.email.monitoring_complete_count,count,,,,Count of conversations over Email where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Email,, +genesys_cloud.email.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Email,0,genesys,Monitoring Complete Time Avg over Email,, +genesys_cloud.email.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Email,0,genesys,Monitoring Complete Time Max over Email,, +genesys_cloud.email.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Email,0,genesys,Monitoring Complete Time Min over Email,, +genesys_cloud.email.not_responding_count,count,,,,Count of conversations over Email where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Email,, +genesys_cloud.email.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Email,0,genesys,Not Responding Time Avg over Email,, +genesys_cloud.email.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Email,0,genesys,Not Responding Time Max over Email,, +genesys_cloud.email.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Email,0,genesys,Not Responding Time Min over Email,, +genesys_cloud.email.offered_conversations_count,count,,,,Count of total conversations over Email offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Email,, +genesys_cloud.email.outbound_conversations_count,count,,,,Count of outbound conversations over Email,0,genesys,Outbound Conversations over Email,, +genesys_cloud.email.over_sla_count,count,,,,Count of over SLA over Email,0,genesys,Over SLA over Email,, +genesys_cloud.email.park_complete_count,count,,,,Count of conversations over Email where an agent parked the conversation,0,genesys,Park Complete Conversations Count over Email,, +genesys_cloud.email.park_complete_time_avg,count,,millisecond,,The overall time an agent parked a conversation over Email,0,genesys,Park Complete Time Avg over Email,, +genesys_cloud.email.park_complete_time_max,count,,millisecond,,The maximum time an agent parked a conversation over Email,0,genesys,Park Complete Time Max over Email,, +genesys_cloud.email.park_complete_time_min,count,,millisecond,,The minimum time an agent parked a conversation over Email,0,genesys,Park Complete Time Min over Email,, +genesys_cloud.email.state_transition_errors_count,count,,,,Count of state transition errors over Email,0,genesys,State Transition Errors over Email,, +genesys_cloud.email.talk_complete_count,count,,,,Count of conversations over Email where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Email,, +genesys_cloud.email.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Email,0,genesys,Talk Complete Time Avg over Email,, +genesys_cloud.email.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Email,0,genesys,Talk Complete Time Max over Email,, +genesys_cloud.email.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Email,0,genesys,Talk Complete Time Min over Email,, +genesys_cloud.email.total_conversations,count,,,,Count of total email conversations,0,genesys,Total Emails,, +genesys_cloud.email.total_transferred_count,count,,,,Count of total transferred conversations over Email,0,genesys,Total Transferred over Email,, +genesys_cloud.email.user_response_count,count,,,,Count of conversations over Email waiting for an end user response,0,genesys,User Response Conversations Count over Email,, +genesys_cloud.email.user_response_time_avg,count,,millisecond,,The average time spent waiting for an end user response over Email,0,genesys,User Response Time Avg over Email,, +genesys_cloud.email.user_response_time_max,count,,millisecond,,The maximum time spent waiting for an end user response over Email,0,genesys,User Response Time Max over Email,, +genesys_cloud.email.user_response_time_min,count,,millisecond,,The minimum time spent waiting for an end user response over Email,0,genesys,User Response Time Min over Email,, +genesys_cloud.email.wait_count,count,,,,"Count of interactions over Email waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Email,, +genesys_cloud.email.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Email",0,genesys,Wait Time Avg over Email,, +genesys_cloud.email.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Email",0,genesys,Wait Time Max over Email,, +genesys_cloud.email.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Email",0,genesys,Wait Time Min over Email,, +genesys_cloud.message.agent_response_count,count,,,,Count of conversations over Message where the user spent time waiting for a response from the agent,0,genesys,Agent Response Conversations Count over Message,, +genesys_cloud.message.agent_response_time_avg,count,,millisecond,,The average time the user spent over Message waiting for a response from the agent,0,genesys,Agent Response Time Avg over Message,, +genesys_cloud.message.agent_response_time_max,count,,millisecond,,The maximum time the user spent over Message waiting for a response from the agent,0,genesys,Agent Response Time Max over Message,, +genesys_cloud.message.agent_response_time_min,count,,millisecond,,The minimum time the user spent over Message waiting for a response from the agent,0,genesys,Agent Response Time Min over Message,, +genesys_cloud.message.alert_count,count,,,,Count of conversations over Message where an agent was alerted,0,genesys,Alerted Conversations Count over Message,, +genesys_cloud.message.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Message,0,genesys,Alert Time Avg over Message,, +genesys_cloud.message.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Message,0,genesys,Alert Time Max over Message,, +genesys_cloud.message.alert_time_min,count,,millisecond,,The minimum time an agent was being alerted over Message,0,genesys,Alert Time Min over Message,, +genesys_cloud.message.answered_count,count,,,,Count of interactions over Message waiting to be connected to an agent,0,genesys,Answered Conversations Count over Message,, +genesys_cloud.message.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Message,0,genesys,Answered Time Avg over Message,, +genesys_cloud.message.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Message,0,genesys,Answered Time Max over Message,, +genesys_cloud.message.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Message,0,genesys,Answered Time Min over Message,, +genesys_cloud.message.attempted_outbound_conversations_count,count,,,,Count of outbound attempted conversations over Message,0,genesys,Attempted Outbound Conversations over Message,, +genesys_cloud.message.barged_conversations_count,count,,,,Count of conversations over Message where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Message,, +genesys_cloud.message.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Message barging in on another agent,0,genesys,Barged Conversations Time Avg over Message,, +genesys_cloud.message.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Message barging in on another agent,0,genesys,Barged Conversations Time Max over Message,, +genesys_cloud.message.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Message barging in on another agent,0,genesys,Barged Conversations Time Min over Message,, +genesys_cloud.message.blind_transferred_count,count,,,,Count of blind transferred conversations over Message,0,genesys,Blind Transferred Conversations Count over Message,, +genesys_cloud.message.bot_interactions_count,count,,,,Count of bot interaction conversations over Message,0,genesys,Bot Interactions over Message,, +genesys_cloud.message.coached_conversations_count,count,,,,Count of conversations over Message where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Message,, +genesys_cloud.message.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Message coaching another agent,0,genesys,Coached Conversations Time Avg over Message,, +genesys_cloud.message.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Message coaching another agent,0,genesys,Coached Conversations Time Max over Message,, +genesys_cloud.message.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Message coaching another agent,0,genesys,Coached Conversations Time Min over Message,, +genesys_cloud.message.connected_conversations_count,count,,,,Count of connected conversations over Message,0,genesys,Connected Conversations over Message,, +genesys_cloud.message.connected_outbound_conversations_count,count,,,,Count of outbound connected conversations over Message,0,genesys,Connected Outbound Conversations over Message,, +genesys_cloud.message.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Message,0,genesys,Connected Time Avg over Message,, +genesys_cloud.message.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Message,0,genesys,Connected Time Max over Message,, +genesys_cloud.message.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Message,0,genesys,Connected Time Min over Message,, +genesys_cloud.message.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Message,0,genesys,Consult Transferred Conversations over Message,, +genesys_cloud.message.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Message,0,genesys,Consulted Conversations over Message,, +genesys_cloud.message.contacting_count,count,,,,Count of conversations over Message where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Message,, +genesys_cloud.message.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Message,0,genesys,Contacting Time Avg over Message,, +genesys_cloud.message.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Message,0,genesys,Contacting Time Max over Message,, +genesys_cloud.message.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Message,0,genesys,Contacting Time Min over Message,, +genesys_cloud.message.dialing_count,count,,,,Count of conversations over Message where an agent spent time dialing,0,genesys,Dialed Conversations Count over Message,, +genesys_cloud.message.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Message,0,genesys,Dialing Time Avg over Message,, +genesys_cloud.message.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Message,0,genesys,Dialing Time Max over Message,, +genesys_cloud.message.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Message,0,genesys,Dialing Time Min over Message,, +genesys_cloud.message.errored_conversations_count,count,,,,Count of total errored conversations over Message,0,genesys,Errored Conversations over Message,, +genesys_cloud.message.flow_out_count,count,,,,Count of conversations over Message where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Message,, +genesys_cloud.message.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Message,0,genesys,Flow Out Time Avg over Message,, +genesys_cloud.message.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Message,0,genesys,Flow Out Time Max over Message,, +genesys_cloud.message.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Message,0,genesys,Flow Out Time Min over Message,, +genesys_cloud.message.handle_count,count,,,,"Count of conversations over Message where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Message,, +genesys_cloud.message.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Message, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Message,, +genesys_cloud.message.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Message, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Message,, +genesys_cloud.message.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Message, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Message,, +genesys_cloud.message.held_complete_count,count,,,,Count of conversations over Message that were on hold,0,genesys,Held Complete Conversations Count over Message,, +genesys_cloud.message.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Message,0,genesys,Held Complete Time Avg over Message,, +genesys_cloud.message.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Message,0,genesys,Held Complete Time Max over Message,, +genesys_cloud.message.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Message,0,genesys,Held Complete Time Min over Message,, +genesys_cloud.message.ivr_count,count,,,,Count of conversations over Message where time was spent in IVR,0,genesys,IVR Conversations Count over Message,, +genesys_cloud.message.ivr_time_avg,count,,millisecond,,The average time spent in IVR over Message,0,genesys,IVR Time Avg over Message,, +genesys_cloud.message.ivr_time_max,count,,millisecond,,The maximum time spent in IVR over Message,0,genesys,IVR Time Max over Message,, +genesys_cloud.message.ivr_time_min,count,,millisecond,,The minimum time spent in IVR over Message,0,genesys,IVR Time Min over Message,, +genesys_cloud.message.monitoring_complete_count,count,,,,Count of conversations over Message where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Message,, +genesys_cloud.message.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Message,0,genesys,Monitoring Complete Time Avg over Message,, +genesys_cloud.message.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Message,0,genesys,Monitoring Complete Time Max over Message,, +genesys_cloud.message.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Message,0,genesys,Monitoring Complete Time Min over Message,, +genesys_cloud.message.not_responding_count,count,,,,Count of conversations over Message where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Message,, +genesys_cloud.message.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Message,0,genesys,Not Responding Time Avg over Message,, +genesys_cloud.message.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Message,0,genesys,Not Responding Time Max over Message,, +genesys_cloud.message.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Message,0,genesys,Not Responding Time Min over Message,, +genesys_cloud.message.offered_conversations_count,count,,,,Count of total conversations over Message offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Message,, +genesys_cloud.message.outbound_conversations_count,count,,,,Count of outbound conversations over Message,0,genesys,Outbound Conversations over Message,, +genesys_cloud.message.over_sla_count,count,,,,Count of over SLA over Message,0,genesys,Over SLA over Message,, +genesys_cloud.message.state_transition_errors_count,count,,,,Count of state transition errors over Message,0,genesys,State Transition Errors over Message,, +genesys_cloud.message.talk_complete_count,count,,,,Count of conversations over Message where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Message,, +genesys_cloud.message.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Message,0,genesys,Talk Complete Time Avg over Message,, +genesys_cloud.message.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Message,0,genesys,Talk Complete Time Max over Message,, +genesys_cloud.message.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Message,0,genesys,Talk Complete Time Min over Message,, +genesys_cloud.message.total_conversations,count,,,,Count of total message conversations,0,genesys,Total Messages,, +genesys_cloud.message.total_transferred_count,count,,,,Count of total transferred conversations over Message,0,genesys,Total Transferred over Message,, +genesys_cloud.message.user_response_count,count,,,,Count of conversations over Message waiting for an end user response,0,genesys,User Response Conversations Count over Message,, +genesys_cloud.message.user_response_time_avg,count,,millisecond,,The average time spent waiting for an end user response over Message,0,genesys,User Response Time Avg over Message,, +genesys_cloud.message.user_response_time_max,count,,millisecond,,The maximum time spent waiting for an end user response over Message,0,genesys,User Response Time Max over Message,, +genesys_cloud.message.user_response_time_min,count,,millisecond,,The minimum time spent waiting for an end user response over Message,0,genesys,User Response Time Min over Message,, +genesys_cloud.message.wait_count,count,,,,"Count of interactions over Message waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Message,, +genesys_cloud.message.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Message",0,genesys,Wait Time Avg over Message,, +genesys_cloud.message.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Message",0,genesys,Wait Time Max over Message,, +genesys_cloud.message.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Message",0,genesys,Wait Time Min over Message,, +genesys_cloud.voice.abandoned_conversation_count,count,,,,Count of abandoned conversations over voice,0,genesys,Abandoned Conversations Count over Voice,, +genesys_cloud.voice.abandoned_conversation_time_avg,count,,millisecond,,The average abandoned conversation time over voice,0,genesys,Abandoned Conversation Time Avgover Voice,, +genesys_cloud.voice.abandoned_conversation_time_max,count,,millisecond,,The maximum abandoned conversation time over voice,0,genesys,Abandoned Conversation Time Max over Voice,, +genesys_cloud.voice.abandoned_conversation_time_min,count,,millisecond,,The minimum abandoned conversation time over voice,0,genesys,Abandoned Conversation Time Min over Voice,, +genesys_cloud.voice.abandoned_outbound_conversations_count,count,,,,Count of outbound abandoned conversations over voice,0,genesys,Abandoned Outbound Conversations over Voice,, +genesys_cloud.voice.acw_count,count,,,,Count of conversations over Voice where time was spent on after call work,0,genesys,ACW Conversations Count,, +genesys_cloud.voice.acw_time_avg,count,,millisecond,,The average time spent over Voice after call work,0,genesys,ACW Time Avg,, +genesys_cloud.voice.acw_time_max,count,,millisecond,,The maximum time spent over Voice after call work,0,genesys,ACW Time Max,, +genesys_cloud.voice.acw_time_min,count,,millisecond,,The minimum time spent over Voice after call work,0,genesys,ACW Time Min,, +genesys_cloud.voice.alert_count,count,,,,Count of conversations over Voice where an agent was alerted,0,genesys,Alerted Conversations Count over Voice,, +genesys_cloud.voice.alert_time_avg,count,,millisecond,,The average time an agent was being alerted over Voice,0,genesys,Alert Time Avg over Voice,, +genesys_cloud.voice.alert_time_max,count,,millisecond,,The maximum time an agent was being alerted over Voice,0,genesys,Alert Time Max over Voice,, +genesys_cloud.voice.alert_time_min,count,,millisecond,,The minimum time an agent was being alerted over Voice,0,genesys,Alert Time Min over Voice,, +genesys_cloud.voice.answered_count,count,,,,Count of interactions over Voice waiting to be connected to an agent,0,genesys,Answered Conversations Count over Voice,, +genesys_cloud.voice.answered_time_avg,count,,millisecond,,The average time an interaction waits to be connected to an agent over Voice,0,genesys,Answered Time Avg over Voice,, +genesys_cloud.voice.answered_time_max,count,,millisecond,,The maximum time an interaction waits to be connected to an agent over Voice,0,genesys,Answered Time Max over Voice,, +genesys_cloud.voice.answered_time_min,count,,millisecond,,The minimum time an interaction waits to be connected to an agent over Voice,0,genesys,Answered Time Min over Voice,, +genesys_cloud.voice.attempted_outbound_conversations_count,count,,,,Count of outbound attempted conversations over Voice,0,genesys,Attempted Outbound Conversations over Voice,, +genesys_cloud.voice.barged_conversations_count,count,,,,Count of conversations over Voice where a supervisor spent time barging in on another agent,0,genesys,Barged Conversations Count over Voice,, +genesys_cloud.voice.barged_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Voice barging in on another agent,0,genesys,Barged Conversations Time Avg over Voice,, +genesys_cloud.voice.barged_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Voice barging in on another agent,0,genesys,Barged Conversations Time Max over Voice,, +genesys_cloud.voice.barged_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Voice barging in on another agent,0,genesys,Barged Conversations Time Min over Voice,, +genesys_cloud.voice.blind_transferred_count,count,,,,Count of blind transferred conversations over Voice,0,genesys,Blind Transferred Conversations Count over Voice,, +genesys_cloud.voice.bot_interactions_count,count,,,,Count of bot interaction conversations over Voice,0,genesys,Bot Interactions over Voice,, +genesys_cloud.voice.coached_conversations_count,count,,,,Count of conversations over Voice where a supervisor spent time coaching another agent,0,genesys,Coached Conversations Count over Voice,, +genesys_cloud.voice.coached_conversations_time_avg,count,,millisecond,,The average time a supervisor spent over Voice coaching another agent,0,genesys,Coached Conversations Time Avg over Voice,, +genesys_cloud.voice.coached_conversations_time_max,count,,millisecond,,The maximum time a supervisor spent over Voice coaching another agent,0,genesys,Coached Conversations Time Max over Voice,, +genesys_cloud.voice.coached_conversations_time_min,count,,millisecond,,The minimum time a supervisor spent over Voice coaching another agent,0,genesys,Coached Conversations Time Min over Voice,, +genesys_cloud.voice.connected_conversations_count,count,,,,Count of connected conversations over Voice,0,genesys,Connected Conversations over Voice,, +genesys_cloud.voice.connected_outbound_conversations_count,count,,,,Count of outbound connected conversations over Voice,0,genesys,Connected Outbound Conversations over Voice,, +genesys_cloud.voice.connected_time_avg,count,,millisecond,,The average time a customer session was connected over Voice,0,genesys,Connected Time Avg over Voice,, +genesys_cloud.voice.connected_time_max,count,,millisecond,,The maximum time a customer session was connected over Voice,0,genesys,Connected Time Max over Voice,, +genesys_cloud.voice.connected_time_min,count,,millisecond,,The minimum time a customer session was connected over Voice,0,genesys,Connected Time Min over Voice,, +genesys_cloud.voice.consult_transferred_conversations_count,count,,,,Count of total conversations that were transferred as part of a consult over Voice,0,genesys,Consult Transferred Conversations over Voice,, +genesys_cloud.voice.consulted_conversations_count,count,,,,Count of total conversations where an agent consulted another agent over Voice,0,genesys,Consulted Conversations over Voice,, +genesys_cloud.voice.contacting_count,count,,,,Count of conversations over Voice where a connection is established with your station on an outbound call,0,genesys,Contacted Conversations Count over Voice,, +genesys_cloud.voice.contacting_time_avg,count,,millisecond,,The average time that it takes to establish a connection with your station on an outbound call over Voice,0,genesys,Contacting Time Avg over Voice,, +genesys_cloud.voice.contacting_time_max,count,,millisecond,,The maximum time that it takes to establish a connection with your station on an outbound call over Voice,0,genesys,Contacting Time Max over Voice,, +genesys_cloud.voice.contacting_time_min,count,,millisecond,,The minimum time that it takes to establish a connection with your station on an outbound call over Voice,0,genesys,Contacting Time Min over Voice,, +genesys_cloud.voice.dialing_count,count,,,,Count of conversations over Voice where an agent spent time dialing,0,genesys,Dialed Conversations Count over Voice,, +genesys_cloud.voice.dialing_time_avg,count,,millisecond,,The average time an agent spent dialing over Voice,0,genesys,Dialing Time Avg over Voice,, +genesys_cloud.voice.dialing_time_max,count,,millisecond,,The maximum time an agent spent dialing over Voice,0,genesys,Dialing Time Max over Voice,, +genesys_cloud.voice.dialing_time_min,count,,millisecond,,The minimum time an agent spent dialing over Voice,0,genesys,Dialing Time Min over Voice,, +genesys_cloud.voice.errored_conversations_count,count,,,,Count of total errored conversations over Voice,0,genesys,Errored Conversations over Voice,, +genesys_cloud.voice.flow_out_count,count,,,,Count of conversations over Voice where an interaction was transferred out of a queue (and not answered by an agent),0,genesys,Flowed Out Conversations Count over Voice,, +genesys_cloud.voice.flow_out_time_avg,count,,millisecond,,The average time before an interaction was transferred out of a queue (and not answered by an agent) over Voice,0,genesys,Flow Out Time Avg over Voice,, +genesys_cloud.voice.flow_out_time_max,count,,millisecond,,The maximum time before an interaction was transferred out of a queue (and not answered by an agent) over Voice,0,genesys,Flow Out Time Max over Voice,, +genesys_cloud.voice.flow_out_time_min,count,,millisecond,,The minimum time before an interaction was transferred out of a queue (and not answered by an agent) over Voice,0,genesys,Flow Out Time Min over Voice,, +genesys_cloud.voice.handle_count,count,,,,"Count of conversations over Voice where an agent spent time on an interaction, including time spent contacting, dialing, talking, holding, and performing after call work",0,genesys,Handled Conversations Count over Voice,, +genesys_cloud.voice.handle_time_avg,count,,millisecond,,"The average time an agent spends on an interaction over Voice, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Avg over Voice,, +genesys_cloud.voice.handle_time_max,count,,millisecond,,"The maximum time an agent spends on an interaction over Voice, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Max over Voice,, +genesys_cloud.voice.handle_time_min,count,,millisecond,,"The minimum time an agent spends on an interaction over Voice, includes time spent contacting, time spent dialing, talk time, hold time, and after call work",0,genesys,Handle Time Min over Voice,, +genesys_cloud.voice.held_complete_count,count,,,,Count of conversations over Voice that were on hold,0,genesys,Held Complete Conversations Count over Voice,, +genesys_cloud.voice.held_complete_time_avg,count,,millisecond,,The average hold time for an interaction over Voice,0,genesys,Held Complete Time Avg over Voice,, +genesys_cloud.voice.held_complete_time_max,count,,millisecond,,The maximum hold time for an interaction over Voice,0,genesys,Held Complete Time Max over Voice,, +genesys_cloud.voice.held_complete_time_min,count,,millisecond,,The minimum hold time for an interaction over Voice,0,genesys,Held Complete Time Min over Voice,, +genesys_cloud.voice.ivr_count,count,,,,Count of conversations over Voice where time was spent in IVR,0,genesys,IVR Conversations Count over Voice,, +genesys_cloud.voice.ivr_time_avg,count,,millisecond,,The average time spent in IVR over Voice,0,genesys,IVR Time Avg over Voice,, +genesys_cloud.voice.ivr_time_max,count,,millisecond,,The maximum time spent in IVR over Voice,0,genesys,IVR Time Max over Voice,, +genesys_cloud.voice.ivr_time_min,count,,millisecond,,The minimum time spent in IVR over Voice,0,genesys,IVR Time Min over Voice,, +genesys_cloud.voice.monitoring_complete_count,count,,,,Count of conversations over Voice where time was spent monitoring an interaction,0,genesys,Monitoring Complete Conversations Count over Voice,, +genesys_cloud.voice.monitoring_complete_time_avg,count,,millisecond,,The average time spent monitoring an interaction over Voice,0,genesys,Monitoring Complete Time Avg over Voice,, +genesys_cloud.voice.monitoring_complete_time_max,count,,millisecond,,The maximum time spent monitoring an interaction over Voice,0,genesys,Monitoring Complete Time Max over Voice,, +genesys_cloud.voice.monitoring_complete_time_min,count,,millisecond,,The minimum time spent monitoring an interaction over Voice,0,genesys,Monitoring Complete Time Min over Voice,, +genesys_cloud.voice.not_responding_count,count,,,,Count of conversations over Voice where an agent was alerted but did not respond to a queue conversation,0,genesys,Not Responded Conversations Count over Voice,, +genesys_cloud.voice.not_responding_time_avg,count,,millisecond,,The average time an agent was being alerted without responding to a queue conversation over Voice,0,genesys,Not Responding Time Avg over Voice,, +genesys_cloud.voice.not_responding_time_max,count,,millisecond,,The maximum time an agent was being alerted without responding to a queue conversation over Voice,0,genesys,Not Responding Time Max over Voice,, +genesys_cloud.voice.not_responding_time_min,count,,millisecond,,The minimum time an agent was being alerted without responding to a queue conversation over Voice,0,genesys,Not Responding Time Min over Voice,, +genesys_cloud.voice.offered_conversations_count,count,,,,Count of total conversations over Voice offered to a queue by an Automatic Call Distributor (ACD),0,genesys,Offered Conversations over Voice,, +genesys_cloud.voice.outbound_conversations_count,count,,,,Count of outbound conversations over Voice,0,genesys,Outbound Conversations over Voice,, +genesys_cloud.voice.over_sla_count,count,,,,Count of over SLA over Voice,0,genesys,Over SLA over Voice,, +genesys_cloud.voice.short_abandoned_conversations_count,count,,,,Count of short abandoned conversations over Voice,0,genesys,Short Abandoned Conversations over Voice,, +genesys_cloud.voice.short_abandoned_conversations_time_avg,count,,millisecond,,The average time under the short abandon threshold over Voice,0,genesys,Short Abandoned Time Avg over Voice,, +genesys_cloud.voice.short_abandoned_conversations_time_max,count,,millisecond,,The maximum time under the short abandon threshold over Voice,0,genesys,Short Abandoned Time Max over Voice,, +genesys_cloud.voice.short_abandoned_conversations_time_min,count,,millisecond,,The minimum time under the short abandon threshold over Voice,0,genesys,Short Abandoned Time Min over Voice,, +genesys_cloud.voice.state_transition_errors_count,count,,,,Count of state transition errors over Voice,0,genesys,State Transition Errors over Voice,, +genesys_cloud.voice.talk_complete_count,count,,,,Count of conversations over Voice where the agent talked/interacted,0,genesys,Talk Complete Conversations Count over Voice,, +genesys_cloud.voice.talk_complete_time_avg,count,,millisecond,,Average time an agent spent talking/interacting over Voice,0,genesys,Talk Complete Time Avg over Voice,, +genesys_cloud.voice.talk_complete_time_max,count,,millisecond,,The maximum time an agent spent talking/interacting over Voice,0,genesys,Talk Complete Time Max over Voice,, +genesys_cloud.voice.talk_complete_time_min,count,,millisecond,,Minimum time an agent spent talking/interacting over Voice,0,genesys,Talk Complete Time Min over Voice,, +genesys_cloud.voice.total_conversations,count,,,,Count of total voice conversations,0,genesys,Total Voice,, +genesys_cloud.voice.total_transferred_count,count,,,,Count of total transferred conversations over Voice,0,genesys,Total Transferred over Voice,, +genesys_cloud.voice.voicemail_count,count,,,,Count of voicemails,0,genesys,Voicemail Conversations Count,, +genesys_cloud.voice.voicemail_time_avg,count,,millisecond,,The average time spent in voicemail,0,genesys,Voicemail Time Avg,, +genesys_cloud.voice.voicemail_time_max,count,,millisecond,,The maximum time spent in voicemail,0,genesys,Voicemail Time Max,, +genesys_cloud.voice.voicemail_time_min,count,,millisecond,,The minimum time spent in voicemail,0,genesys,Voicemail Time Min,, +genesys_cloud.voice.wait_count,count,,,,"Count of interactions over Voice waiting in the queue before being answered, abandoned, or flowing out of the queue",0,genesys,Waited Conversations Count over Voice,, +genesys_cloud.voice.wait_time_avg,count,,millisecond,,"The average time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Voice",0,genesys,Wait Time Avg over Voice,, +genesys_cloud.voice.wait_time_max,count,,millisecond,,"The maximum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Voice",0,genesys,Wait Time Max over Voice,, +genesys_cloud.voice.wait_time_min,count,,millisecond,,"The minimum time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue over Voice",0,genesys,Wait Time Min over Voice,, \ No newline at end of file