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DDSaaS: Genesys: Updated Assets as per metric prefix #20162

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84 changes: 42 additions & 42 deletions genesys/assets/dashboards/genesys_callback.json

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98 changes: 49 additions & 49 deletions genesys/assets/dashboards/genesys_chat.json

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100 changes: 50 additions & 50 deletions genesys/assets/dashboards/genesys_conversation_overview.json

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102 changes: 51 additions & 51 deletions genesys/assets/dashboards/genesys_email.json

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94 changes: 47 additions & 47 deletions genesys/assets/dashboards/genesys_message.json

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108 changes: 54 additions & 54 deletions genesys/assets/dashboards/genesys_voice.json

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Original file line number Diff line number Diff line change
Expand Up @@ -8,7 +8,7 @@
"id": 157631120,
"name": "High Number of Abandoned Outbound Voice Conversations Detected",
"type": "query alert",
"query": "sum(last_1d):sum:genesys.voice.abandoned_outbound_conversations_count{*}.as_count() > 100",
"query": "sum(last_1d):sum:genesys_cloud.voice.abandoned_outbound_conversations_count{*}.as_count() > 100",
"message": "{{#is_alert}}\nThe abandoned outbound conversations refer to the number of outbound dialer calls that were abandoned.\n\nA high number of abandoned outbound conversations has been detected. Please review and take necessary action.\n{{/is_alert}}",
"tags": [
"source:genesys"
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Original file line number Diff line number Diff line change
Expand Up @@ -8,7 +8,7 @@
"id": 157628372,
"name": "High Number of Errored Conversations Detected",
"type": "query alert",
"query": "sum(last_1d):sum:genesys.callback.errored_conversations_count{*}.as_count() + sum:genesys.chat.errored_conversations_count{*}.as_count() + sum:genesys.email.errored_conversations_count{*}.as_count() + sum:genesys.message.errored_conversations_count{*}.as_count() + sum:genesys.voice.errored_conversations_count{*}.as_count() > 100",
"query": "sum(last_1d):sum:genesys_cloud.callback.errored_conversations_count{*}.as_count() + sum:genesys_cloud.chat.errored_conversations_count{*}.as_count() + sum:genesys_cloud.email.errored_conversations_count{*}.as_count() + sum:genesys_cloud.message.errored_conversations_count{*}.as_count() + sum:genesys_cloud.voice.errored_conversations_count{*}.as_count() > 100",
"message": "{{#is_alert}}\nErrored conversations refer to the number of active sessions aborted due to an Edge or adapter error event.\n\nHigh number of errored conversations has been detected. Please review and take necessary action.\n{{/is_alert}}",
"tags": [
"source:genesys"
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Original file line number Diff line number Diff line change
Expand Up @@ -8,7 +8,7 @@
"id": 157630365,
"name": "High Number of over SLA Conversations Detected",
"type": "query alert",
"query": "sum(last_1d):sum:genesys.callback.over_sla_count{*}.as_count() + sum:genesys.chat.over_sla_count{*}.as_count() + sum:genesys.email.over_sla_count{*}.as_count() + sum:genesys.message.over_sla_count{*}.as_count() + sum:genesys.voice.over_sla_count{*}.as_count() > 100",
"query": "sum(last_1d):sum:genesys_cloud.callback.over_sla_count{*}.as_count() + sum:genesys_cloud.chat.over_sla_count{*}.as_count() + sum:genesys_cloud.email.over_sla_count{*}.as_count() + sum:genesys_cloud.message.over_sla_count{*}.as_count() + sum:genesys_cloud.voice.over_sla_count{*}.as_count() > 100",
"message": "{{#is_alert}}\nThe over SLA conversations refer to the number of answered interactions that were over the SLA threshold.\n\nHigh number of over SLA conversations has been detected. Please review and take necessary action.\n{{/is_alert}}",
"tags": [
"source:genesys"
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Original file line number Diff line number Diff line change
Expand Up @@ -8,7 +8,7 @@
"id": 157630544,
"name": "High Number of State Transition Errors Detected",
"type": "query alert",
"query": "sum(last_1d):sum:genesys.callback.state_transition_errors_count{*}.as_count() + sum:genesys.chat.state_transition_errors_count{*}.as_count() + sum:genesys.email.state_transition_errors_count{*}.as_count() + sum:genesys.message.state_transition_errors_count{*}.as_count() + sum:genesys.voice.state_transition_errors_count{*}.as_count() > 100",
"query": "sum(last_1d):sum:genesys_cloud.callback.state_transition_errors_count{*}.as_count() + sum:genesys_cloud.chat.state_transition_errors_count{*}.as_count() + sum:genesys_cloud.email.state_transition_errors_count{*}.as_count() + sum:genesys_cloud.message.state_transition_errors_count{*}.as_count() + sum:genesys_cloud.voice.state_transition_errors_count{*}.as_count() > 100",
"message": "{{#is_alert}}\nThe state transition errors refer to the number of errors caused by Edge clock skew.\n\nA high number of state transition errors has been detected. Please review and take necessary action.\n{{/is_alert}}",
"tags": [
"source:genesys"
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4 changes: 2 additions & 2 deletions genesys/manifest.json
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Expand Up @@ -65,8 +65,8 @@
"creates_events": false
},
"metrics": {
"prefix": "genesys.",
"check": ["genesys.voice.total_conversations", "genesys.callback.wait_time_avg"],
"prefix": "genesys_cloud.",
"check": ["genesys_cloud.callback.connected_conversations_count", "genesys_cloud.chat.connected_conversations_count", "genesys_cloud.email.connected_conversations_count", "genesys_cloud.message.connected_conversations_count", "genesys_cloud.voice.connected_conversations_count", "genesys_cloud.callback.total_conversations"],
"metadata_path": "metadata.csv"
},
"service_checks": {
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