diff --git a/CHANGELOG.md b/CHANGELOG.md
index 50476db745..e60f37281f 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -40,8 +40,9 @@ Releasing is documented in RELEASE.md
 ### Removed
 
 ### Fixed
-- fix http pooling for matrix generation requests
-- bump deprecated CodeQL and failing Grype scan GitHub actions to their current versions
+- fix http pooling for matrix generation requests ([#2059](https://github.com/GIScience/openrouteservice/pull/2059))
+- bump deprecated CodeQL and failing Grype scan GitHub actions to their current versions ([#2061](https://github.com/GIScience/openrouteservice/pull/2061))
+- avoid routing on roads with access reserved to customers ([#2060](https://github.com/GIScience/openrouteservice/pull/2060))
 
 ### Security
 
diff --git a/ors-api/src/test/java/org/heigit/ors/apitests/routing/ResultTest.java b/ors-api/src/test/java/org/heigit/ors/apitests/routing/ResultTest.java
index 24f5d9bf2d..ba0d70eefb 100644
--- a/ors-api/src/test/java/org/heigit/ors/apitests/routing/ResultTest.java
+++ b/ors-api/src/test/java/org/heigit/ors/apitests/routing/ResultTest.java
@@ -4579,6 +4579,47 @@ void testBarriersAccessPermit() {
                 .statusCode(200);
     }
 
+    @Test
+    void testCustomersAccess() {
+        JSONArray coord1 = new JSONArray().put(8.682474).put(49.433011);
+        JSONArray coord2 = new JSONArray().put(8.682742).put(49.433153);
+        JSONArray coordinates = new JSONArray().put(coord1).put(coord2);
+
+        JSONObject body = new JSONObject()
+                .put("coordinates", coordinates)
+                .put("preference", "shortest");
+
+        given()
+                .config(JSON_CONFIG_DOUBLE_NUMBERS)
+                .headers(CommonHeaders.jsonContent)
+                .pathParam("profile", getParameter("carProfile"))
+                .body(body.toString())
+                .when()
+                .post(getEndPointPath() + "/{profile}")
+                .then()
+                .assertThat()
+                .body("any { it.key == 'routes' }", is(true))
+                .body("routes[0].summary.distance", is(closeTo(35.6, 1)))
+                .statusCode(200);
+
+        coord2 = new JSONArray().put(8.682718).put(49.433239);
+        coordinates = new JSONArray().put(coord1).put(coord2);
+        body.put("coordinates", coordinates);
+
+        given()
+                .config(JSON_CONFIG_DOUBLE_NUMBERS)
+                .headers(CommonHeaders.jsonContent)
+                .pathParam("profile", getParameter("carProfile"))
+                .body(body.toString())
+                .when()
+                .post(getEndPointPath() + "/{profile}")
+                .then()
+                .assertThat()
+                .body("any { it.key == 'routes' }", is(true))
+                .body("routes[0].summary.distance", is(closeTo(60.3, 1)))
+                .statusCode(200);
+    }
+
     private JSONArray constructBearings(String coordString) {
         JSONArray coordinates = new JSONArray();
         String[] coordPairs = coordString.split("\\|");
diff --git a/ors-engine/src/main/java/org/heigit/ors/routing/graphhopper/extensions/weighting/LimitedAccessWeighting.java b/ors-engine/src/main/java/org/heigit/ors/routing/graphhopper/extensions/weighting/LimitedAccessWeighting.java
index 71b1f65d14..156628b5c2 100644
--- a/ors-engine/src/main/java/org/heigit/ors/routing/graphhopper/extensions/weighting/LimitedAccessWeighting.java
+++ b/ors-engine/src/main/java/org/heigit/ors/routing/graphhopper/extensions/weighting/LimitedAccessWeighting.java
@@ -27,19 +27,21 @@
  * @author Andrzej Oles
  */
 public class LimitedAccessWeighting extends AbstractAdjustedWeighting {
-    public static double DEFAULT_DESTINATION_FACTOR = 1;
-    public static double VEHICLE_DESTINATION_FACTOR = 10;
-    public static double DEFAULT_PRIVATE_FACTOR = 1.2;
-    public static double VEHICLE_PRIVATE_FACTOR = 10;
-
-    static double MIN_DESTINATION_FACTOR = 1;
-    static double MAX_DESTINATION_FACTOR = 10;
-    static double MIN_PRIVATE_FACTOR = 1;
-    static double MAX_PRIVATE_FACTOR = 10;
+    public static final double MIN_FACTOR = 1;// ensure that we do not need to change getMinWeight, i.e. road_access_factor >= 1
+    public static final double MAX_FACTOR = 10;
+    public static final double DEFAULT_DESTINATION_FACTOR = 1;
+    public static final double VEHICLE_DESTINATION_FACTOR = 10;
+    public static final double DEFAULT_PRIVATE_FACTOR = 1.2;
+    public static final double VEHICLE_PRIVATE_FACTOR = 10;
+    public static final double DEFAULT_CUSTOMERS_FACTOR = 1.2;
+    public static final double VEHICLE_CUSTOMERS_FACTOR = 1.5;
 
     private final EnumEncodedValue<RoadAccess> roadAccessEnc;
     // this factor puts a penalty on roads with a "destination"-only or private access, see GH#733 and GH#1936
-    private final double destinationPenalty, privatePenalty;
+    private final double destinationPenalty;
+    private final double privatePenalty;
+    // this factor puts a penalty on roads with a "customers"-only access, see ORS#1981
+    private final double customersPenalty;
 
     public LimitedAccessWeighting(Weighting superWeighting, PMap map) {
         super(superWeighting);
@@ -47,12 +49,16 @@ public LimitedAccessWeighting(Weighting superWeighting, PMap map) {
         if (!encoder.hasEncodedValue(RoadAccess.KEY))
             throw new IllegalArgumentException("road_access is not available");
 
-        // ensure that we do not need to change getMinWeight, i.e. road_access_factor >= 1
-        double defaultDestinationFactor = encoder.getTransportationMode().isMotorVehicle() ? VEHICLE_DESTINATION_FACTOR : DEFAULT_DESTINATION_FACTOR;
-        destinationPenalty = checkBounds("road_access_destination_factor", map.getDouble("road_access_destination_factor", defaultDestinationFactor), MIN_DESTINATION_FACTOR, MAX_DESTINATION_FACTOR);
-        double defaultPrivateFactor = encoder.getTransportationMode().isMotorVehicle() ? VEHICLE_PRIVATE_FACTOR : DEFAULT_PRIVATE_FACTOR;
-        privatePenalty = checkBounds("road_access_private_factor", map.getDouble("road_access_private_factor", defaultPrivateFactor), MIN_PRIVATE_FACTOR, MAX_PRIVATE_FACTOR);
-        roadAccessEnc = destinationPenalty > 1 || privatePenalty > 1 ? encoder.getEnumEncodedValue(RoadAccess.KEY, RoadAccess.class) : null;
+        destinationPenalty = getFactorValue(encoder, map, "road_access_destination_factor", DEFAULT_DESTINATION_FACTOR, VEHICLE_DESTINATION_FACTOR);
+        privatePenalty = getFactorValue(encoder, map, "road_access_private_factor", DEFAULT_PRIVATE_FACTOR, VEHICLE_PRIVATE_FACTOR);
+        customersPenalty = getFactorValue(encoder, map, "road_access_customers_factor", DEFAULT_CUSTOMERS_FACTOR, VEHICLE_CUSTOMERS_FACTOR);
+
+        roadAccessEnc = destinationPenalty > 1 || privatePenalty > 1 || customersPenalty > 1 ? encoder.getEnumEncodedValue(RoadAccess.KEY, RoadAccess.class) : null;
+    }
+
+    static double getFactorValue(FlagEncoder encoder, PMap map, String key, double defaultFactor, double vehicleFactor) {
+        double defaultValue = encoder.getTransportationMode().isMotorVehicle() ? vehicleFactor : defaultFactor;
+        return checkBounds(key, map.getDouble(key, defaultValue), MIN_FACTOR, MAX_FACTOR);
     }
 
     static double checkBounds(String key, double val, double from, double to) {
@@ -87,6 +93,8 @@ private double modifyWeight(double weight, EdgeIteratorState edgeState) {
                 weight *= destinationPenalty;
             else if (access == RoadAccess.PRIVATE)
                 weight *= privatePenalty;
+            else if (access == RoadAccess.CUSTOMERS)
+                weight *= customersPenalty;
         }
         return weight;
     }