Merge pull request #12116 from MicrosoftDocs/main

Publish main to live, Monday 10:30AM PDT, 09/16

Author: Stacyrch140

teams/teams-ps/teams/New-CsCallQueue.md

@@ -40,12 +40,6 @@ The New-CsCallQueue cmdlet creates a new Call Queue.
 > - -NoAgentRedirectPersonAudioFilePrompt
 > - -NoAgentRedirectVoicemailTextToSpeechPrompt
 > - -NoAgentRedirectVoicemailAudioFilePrompt
->
-> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time.
->
-> - -OverflowActionCallPriority
-> - -TimeoutActionCallPriority
-> - -NoAgentActionCallPriority
 > - -IsCallbackEnabled
 > - -CallbackRequestDtmf
 > - -WaitTimeBeforeOfferingCallbackInSecond
@@ -54,6 +48,15 @@ The New-CsCallQueue cmdlet creates a new Call Queue.
 > - -CallbackOfferAudioFilePromptResourceId
 > - -CallbackOfferTextToSpeechPrompt
 > - -CallbackEmailNotificationTarget
+>
+> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time.
+>
+> - -OverflowActionCallPriority
+> - -TimeoutActionCallPriority
+> - -NoAgentActionCallPriority
+>
+> The following configuration parameter will only work for customers that are participating in the Queues app private preview for these features. General Availability for this functionality has not been determined at this time.
+>
 > - -ServiceLevelThresholdResponseTimeInSecond
 
 ## EXAMPLES
@@ -240,6 +243,7 @@ Accept wildcard characters: False
 
 ### -OverflowActionCallPriority
 _Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 If the OverFlowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
 
@@ -315,6 +319,7 @@ Accept wildcard characters: False
 
 ### -TimeoutActionCallPriority
 _Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
 
@@ -409,6 +414,7 @@ Accept wildcard characters: False
 
 ### -NoAgentActionCallPriority 
 _Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
 
@@ -1332,7 +1338,7 @@ Accept wildcard characters: False
 ```
 
 ### -IsCallbackEnabled
-_Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The IsCallbackEnabled parameter is used to turn on/off callback.
 
@@ -1349,7 +1355,7 @@ Accept wildcard characters: False
 ```
 
 ### -CallbackRequestDtmf
-_Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values:
 
@@ -1372,7 +1378,7 @@ Accept wildcard characters: False
 ```
 
 ### -WaitTimeBeforeOfferingCallbackInSecond
-_Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition. 
 
@@ -1391,7 +1397,7 @@ Accept wildcard characters: False
 ```
 
 ### -NumberOfCallsInQueueBeforeOfferingCallback
-_Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The number of calls in queue before a call becomes eligible for callback. This condition applies to calls arriving at the call queue. Set to null ($null) to disable this condition. 
 
@@ -1410,7 +1416,7 @@ Accept wildcard characters: False
 ```
 
 ### -CallToAgentRatioThresholdBeforeOfferingCallback
-_Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition. 
 
@@ -1429,7 +1435,7 @@ Accept wildcard characters: False
 ```
 
 ### -CallbackOfferAudioFilePromptResourceId
-_Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`.
 
@@ -1447,7 +1453,7 @@ Accept wildcard characters: False
 ```
 
 ### -CallbackOfferTextToSpeechPrompt
-_Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`.
 
@@ -1465,7 +1471,7 @@ Accept wildcard characters: False
 ```
 
 ### -CallbackEmailNotificationTarget
-_Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`.
 
@@ -1484,6 +1490,7 @@ Accept wildcard characters: False
 
 ### -ServiceLevelThresholdResponseTimeInSecond
 _Private Preview customers only_
+_Saving a call queue configuration through Teams admin center will *remove* this setting._
 
 The target number of seconds calls should be answered in. This number is used to calculate the call queue service level percentage.
 

teams/teams-ps/teams/Set-CsCallQueue.md

@@ -46,12 +46,6 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and
 > - -NoAgentRedirectPersonAudioFilePrompt
 > - -NoAgentRedirectVoicemailTextToSpeechPrompt
 > - -NoAgentRedirectVoicemailAudioFilePrompt
-> 
-> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time.
->
-> - -OverflowActionCallPriority
-> - -TimeoutActionCallPriority
-> - -NoAgentActionCallPriority
 > - -IsCallbackEnabled
 > - -CallbackRequestDtmf
 > - -WaitTimeBeforeOfferingCallbackInSecond
@@ -60,7 +54,16 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and
 > - -CallbackOfferAudioFilePromptResourceId
 > - -CallbackOfferTextToSpeechPrompt
 > - -CallbackEmailNotificationTarget
-> - -
+>
+> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time.
+>
+> - -OverflowActionCallPriority
+> - -TimeoutActionCallPriority
+> - -NoAgentActionCallPriority
+>
+> The following configuration parameter will only work for customers that are participating in the Queues app private preview for these features. General Availability for this functionality has not been determined at this time.
+>
+> - -ServiceLevelThresholdResponseTimeInSecond
 
 ## EXAMPLES