Epic: User Support & Assistance

[limwa]

The User Support & Assistance epic ensures that participants, promoters, and company representatives can receive help efficiently through a structured support request system. Users can submit support inquiries for issues related to event registration, ticketing, networking, and referrals, with all requests automatically sent via email to the appropriate support teams.

For company representatives, support requests trigger real-time notifications to allocated staff, ensuring timely responses. Additionally, the system includes automatic error capturing and reporting, allowing administrators to detect and address website issues and technical failures proactively.

By centralizing support through email-based handling and automated error reporting, this epic streamlines event assistance, technical issue resolution, and networking inquiries, ensuring a smooth experience for all users. 🚀