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Added related links to "replying-in-the-same-medium/" (#9805)
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Added related links
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tiagov8 authored Jan 27, 2025
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6 changes: 4 additions & 2 deletions rules/replying-in-the-same-medium/rule.md
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Expand Up @@ -7,6 +7,8 @@ authors:
- title: Adam Cogan
url: https://www.ssw.com.au/people/adam-cogan
related:
- warn-then-call
- important-chats-should-be-in-an-email
- better-late-than-never
created: 2023-06-19T19:31:38.608Z
guid: 4572b36e-6b6f-4da4-87b1-91e495c30e06
Expand All @@ -24,11 +26,11 @@ So, next time you get an IM or an email, remember to reply in the same platform
**Tip:** When you receive a question on IM (direct chat or @mention in a group chat), make an effort to respond promptly, even if you don't have an immediate solution. Simply acknowledging the other person's concern goes a long way in maintaining effective communication.
:::

### Replying to multiple mediums
## Replying to multiple mediums

If someone chases you up on IM about an email... when you finish the task you should reply on **both** mediums.
E.g. "Done - see email"

### Replying with a PBI link
## Replying with a PBI link

If someone sends an email that you [converted to a PBI](/turn-emails-into-work-items), you should reply to the email with the PBI link, so everyone knows where to follow up.

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