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Update call-outbound.mdx
documentation update for batch calling
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fern/calls/call-outbound.mdx

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@@ -58,8 +58,6 @@ When you schedule a call, we will save the Assistant, Phone Number, and Customer
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To call more than one number at a time, use the [`customers`](/api-reference/calls/create#request.body.customers) parameter to pass an array of `customer`. To provide customer specific assistant overrides, please call the endpoint separately for each destination number.
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You can also batch call a list of numbers using the [`example template`](/assets/batch-sample.csv). The required fields are the phone number and name columns, and any dynamic variable you add after that is optional.
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Use both `customers` and `schedulePlan` together to schedule batched calls.
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```jsx
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}
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```
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## Uploading Your CSV File to the Dashboard
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Use the [`example template`](/assets/batch-sample.csv) to get started.
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* The only required columns are **`phone`** and **`name`**.
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* Any other columns (like `appointment_time`, `location`, etc.) can be used as dynamic variables in your assistant’s script.
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## How to Launch a Batch Call
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1. Go to **Phone Numbers** in the sidebar.
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2. Select the **number** you want to call from.
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3. Scroll to **Outbound Settings** → click **Call Many Numbers**.
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4. **Upload your CSV file** (drag & drop or click to upload).
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5. Select your **Assistant**, **Squad**, or **Workflow**.
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6. Click **Make Calls** to start now, or **Schedule Calls** to set a future date/time.
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> *Calls will run concurrently — not sequentially.*
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## Tips for Clean Data
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* Use **UTF-8 encoding** when saving your CSV.
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* Avoid blank rows or duplicated headers.
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* Double-check that your column names match the variables used in your assistant.
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Note: Vapi free numbers have limited number of outbound calls per day. Import a number from Twilio, Vonage, or Telnyx to scale without limits.
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<Warning>

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