Request Browser
Smart Browser allows the revision of the requests
Help
In this Smart Browser, it is possible to update the request data
The Updatable checkbox indicates if a field can be updated by the user.
The Records Deletable checkbox indicates if a record can be deleted from the database. If records cannot be deleted, you can only deselect the Active flag
Flag to indicate if is collapsible by default
Allow define if a Browser is execute by default
Fields
Name | Description | Displayed | Query Criteria | Order By | Read Only | Mandatory |
---|---|---|---|---|---|---|
Processed | The document has been processed | No | Yes | No | Yes | No |
Confidentiality | Type of Confidentiality | No | Yes | No | Yes | No |
Table | Database Table information | No | Yes | No | Yes | No |
Related Request | Related Request (Master Issue, ..) | No | Yes | No | No | No |
Self-Service | This is a Self-Service entry or this entry can be changed via Self-Service | No | Yes | No | Yes | No |
Request | Request from a Business Partner or Prospect | Yes | No | No | Yes | No |
Document No | Document sequence number of the document | Yes | Yes | No | Yes | No |
Summary | Textual summary of this request | Yes | No | No | Yes | No |
Due type | Status of the next action for this Request | Yes | Yes | No | Yes | No |
Request Type | Type of request (e.g. Inquiry, Complaint, ..) | Yes | Yes | Yes | Yes | No |
Group | Request Group | Yes | Yes | No | Yes | No |
Category | Request Category | Yes | Yes | No | Yes | No |
Standard Response | Request Standard Response | Yes | No | No | No | No |
Result | Result of the action taken | Yes | No | No | No | No |
Date next action | Date that this request should be acted on | Yes | Yes | Yes | No | No |
Status | Request Status | Yes | Yes | No | No | No |
Task Status | Status of the Task | Yes | Yes | No | No | No |
Resolution | Request Resolution | Yes | Yes | No | No | No |
Responsible | Responsible | Yes | Yes | Yes | No | No |
Role | Responsibility Role | Yes | Yes | No | No | No |
Priority | Indicates if this request is of a high, medium or low priority. | Yes | Yes | No | No | No |
Business Partner | Identifies a Business Partner | Yes | Yes | No | No | No |
User/Contact | User within the system - Internal or Business Partner Contact | Yes | Yes | No | No | No |
User Importance | Priority of the issue for the User | Yes | Yes | No | No | No |
Entry Confidentiality | Confidentiality of the individual entry | Yes | No | No | No | No |
Product Used | Product/Resource/Service used in Request | Yes | No | No | No | No |
Quantity Used | Quantity used for this event | Yes | No | No | No | No |
Invoiced | Is this invoiced? | Yes | Yes | No | No | No |
Start Plan | Planned Start Date | Yes | Yes | No | No | No |
Start Date | First effective day (inclusive) | Yes | Yes | No | No | No |
Complete Plan | Planned Completion Date | Yes | Yes | No | No | No |
Escalated | This request has been escalated | Yes | Yes | No | Yes | No |
Close Date | Close Date | Yes | Yes | No | Yes | No |
Last Result | Result of last contact | Yes | No | No | Yes | No |
Last Alert | Date when last alert were sent | Yes | Yes | No | Yes | No |
Date last action | Date this request was last acted on | Yes | Yes | No | Yes | No |
Project | Financial Project | Yes | Yes | No | Yes | No |
Project Phase | Phase of a Project | Yes | Yes | No | Yes | No |
Project Task | Actual Project Task in a Phase | Yes | Yes | No | Yes | No |
Organization | Organizational entity within client | Yes | Yes | No | Yes | No |
Trx Organization | Performing or initiating organization | Yes | Yes | No | Yes | No |
Campaign | Marketing Campaign | Yes | Yes | No | Yes | No |
Activity | Business Activity | Yes | Yes | No | Yes | No |
User List 1 | User defined list element #1 | Yes | Yes | No | Yes | No |
User List 2 | User defined list element #2 | Yes | Yes | No | Yes | No |
User List 3 | User defined list element #3 | Yes | Yes | No | Yes | No |
User List 4 | User defined list element #4 | Yes | Yes | No | Yes | No |