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2023-04-14_Usability_Testing_Draft_Live_Feature.md

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Usability testing: Draft / Live feature

2023-04-14 / Sprint 26

Aims

To test the new designs for:

  • creating a new draft of a live form
  • preparing changes in a draft of a live form
  • making your changes live

Users

  • Civil Servants
  • 5 users

Methodology

  • Usability Testing

Key Headlines

  • The concept of a live form you then make a draft of to edit was understood by users.
  • Users noticed the ‘Live’ and ‘Draft labels and made use of them.
  • All users managed to make the various changes to forms, with a few uncertain moments about general navigation.
  • All users wanted to understand the form before editing, and used the question view and preview functions to successfully do this.
  • Two users thought that the form would be put in a maintenance state and unavailable to completers while they were editing their draft.
  • Two users did not make their form live, partly due to not noticing the link to do so.

Supporting Evidence