A structure that defines agent hierarchy group levels which can be used to filter search results. Important: Agent hierarchy group level information in search result is a snapshot, it does not represent current agent hierarchy who handled the contact.
+ */ +@interface AWSConnectAgentHierarchyGroups : AWSModel + + +/** +The identifiers for level 1 hierarchy groups.
+ */ +@property (nonatomic, strong) NSArrayThe identifiers for level 2 hierarchy groups.
+ */ +@property (nonatomic, strong) NSArrayThe identifiers for level 3 hierarchy groups.
+ */ +@property (nonatomic, strong) NSArrayThe identifiers for level 4 hierarchy groups.
+ */ +@property (nonatomic, strong) NSArrayThe identifiers for level 5 hierarchy groups.
+ */ +@property (nonatomic, strong) NSArrayInformation about the agent who accepted the contact.
*/ @interface AWSConnectAgentInfo : AWSModel +/** +Agent pause duration for a contact in seconds.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable agentPauseDurationInSeconds; + /**The timestamp when the contact was connected to the agent.
*/ @@ -1790,7 +1910,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, assign) AWSConnectAgentStatusState state; /** -The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN of the instance).
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The identifier of the user account.
+ */ +@property (nonatomic, strong) NSString * _Nullable userId; + +/** +The proficiencies to associate with the user.
+ */ +@property (nonatomic, strong) NSArrayThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe timestamp when the contact was last paused.
+ */ +@property (nonatomic, strong) NSDate * _Nullable lastPausedTimestamp; + +/** +The timestamp when the contact was last resumed.
+ */ +@property (nonatomic, strong) NSDate * _Nullable lastResumedTimestamp; + /**The timestamp when contact was last updated.
*/ @@ -2860,6 +3013,16 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { */ @property (nonatomic, strong) AWSConnectQueueInfo * _Nullable queueInfo; +/** +An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable queuePriority; + +/** +An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable queueTimeAdjustmentSeconds; + /**The contactId that is related to this contact.
*/ @@ -2870,6 +3033,21 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { */ @property (nonatomic, strong) NSDate * _Nullable scheduledTimestamp; +/** +Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.
+ */ +@property (nonatomic, strong) NSDictionaryTotal pause count for a contact.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable totalPauseCount; + +/** +Total pause duration for a contact in seconds.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable totalPauseDurationInSeconds; + /**Information about Amazon Connect Wisdom.
*/ @@ -2877,6 +3055,19 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @end +/** +A structure that defines filters can be used to search within outputs analyzed by Amazon Connect Contact Lens in a contact.
+ */ +@interface AWSConnectContactAnalysis : AWSModel + + +/** +A structure that defines filters can be used to search with text within an Amazon Connect Contact Lens analyzed transcript.
+ */ +@property (nonatomic, strong) AWSConnectTranscript * _Nullable transcript; + +@end + /**Request object with information to create a contact.
*/ @@ -2965,7 +3156,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, assign) AWSConnectContactFlowState state; /** -The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryInformation of returned contact.
+ */ +@interface AWSConnectContactSearchSummary : AWSModel + + +/** +Information about the agent who accepted the contact.
+ */ +@property (nonatomic, strong) AWSConnectContactSearchSummaryAgentInfo * _Nullable agentInfo; + +/** +The Amazon Resource Name (ARN) of the contact
+ */ +@property (nonatomic, strong) NSString * _Nullable arn; + +/** +How the contact reached your contact center.
+ */ +@property (nonatomic, assign) AWSConnectChannel channel; + +/** +The timestamp when the customer endpoint disconnected from Amazon Connect.
+ */ +@property (nonatomic, strong) NSDate * _Nullable disconnectTimestamp; + +/** +The identifier of the contact summary.
+ */ +@property (nonatomic, strong) NSString * _Nullable identifier; + +/** +If this contact is related to other contacts, this is the ID of the initial contact.
+ */ +@property (nonatomic, strong) NSString * _Nullable initialContactId; + +/** +Indicates how the contact was initiated.
+ */ +@property (nonatomic, assign) AWSConnectContactInitiationMethod initiationMethod; + +/** +The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.
+ */ +@property (nonatomic, strong) NSDate * _Nullable initiationTimestamp; + +/** +If this contact is not the first contact, this is the ID of the previous contact.
+ */ +@property (nonatomic, strong) NSString * _Nullable previousContactId; + +/** +If this contact was queued, this contains information about the queue.
+ */ +@property (nonatomic, strong) AWSConnectContactSearchSummaryQueueInfo * _Nullable queueInfo; + +/** +The timestamp, in Unix epoch time format, at which to start running the inbound flow.
+ */ +@property (nonatomic, strong) NSDate * _Nullable scheduledTimestamp; + +@end + +/** +Information about the agent who accepted the contact.
+ */ +@interface AWSConnectContactSearchSummaryAgentInfo : AWSModel + + +/** +The timestamp when the contact was connected to the agent.
+ */ +@property (nonatomic, strong) NSDate * _Nullable connectedToAgentTimestamp; + +/** +The identifier of the agent who accepted the contact.
+ */ +@property (nonatomic, strong) NSString * _Nullable identifier; + +@end + +/** +If this contact was queued, this contains information about the queue.
+ */ +@interface AWSConnectContactSearchSummaryQueueInfo : AWSModel + + +/** +The timestamp when the contact was added to the queue.
+ */ +@property (nonatomic, strong) NSDate * _Nullable enqueueTimestamp; + +/** +The unique identifier for the queue.
+ */ +@property (nonatomic, strong) NSString * _Nullable identifier; + +@end + /**An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:
Top level list specifies conditions that need to be applied with OR operator
Inner list specifies conditions that need to be applied with AND operator.
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe CreateCase action definition.
An array of objects with Field ID and Value data.
A unique identifier of a template.
+ */ +@property (nonatomic, strong) NSString * _Nullable templateId; + +@end + /** */ @@ -3196,7 +3505,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, strong) NSString * _Nullable name; /** -The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The name of the predefined attribute.
+ */ +@property (nonatomic, strong) NSString * _Nullable name; + +/** +The values of the predefined attribute.
+ */ +@property (nonatomic, strong) AWSConnectPredefinedAttributeValues * _Nullable values; + +@end + /** */ @@ -3629,7 +3961,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, strong) NSString * _Nullable s3Uri; /** -The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The name of the predefined attribute.
+ */ +@property (nonatomic, strong) NSString * _Nullable name; + +@end + /** */ @@ -5418,6 +5768,37 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @end +/** + + */ +@interface AWSConnectDescribePredefinedAttributeRequest : AWSRequest + + +/** +The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The name of the predefined attribute.
+ */ +@property (nonatomic, strong) NSString * _Nullable name; + +@end + +/** + + */ +@interface AWSConnectDescribePredefinedAttributeResponse : AWSModel + + +/** +Information about the predefined attribute.
+ */ +@property (nonatomic, strong) AWSConnectPredefinedAttribute * _Nullable predefinedAttribute; + +@end + /** */ @@ -5801,6 +6182,11 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { */ @property (nonatomic, strong) AWSConnectRoutingProfileReference * _Nullable routingProfile; +/** +The expression of a step in a routing criteria.
+ */ +@property (nonatomic, strong) NSString * _Nullable routingStepExpression; + @end /** @@ -6076,26 +6462,49 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @end /** -Contains details about why a contact was disconnected. Only Amazon Connect outbound campaigns can provide this field.
+ */ -@interface AWSConnectDisconnectReason : AWSModel +@interface AWSConnectDisassociateUserProficienciesRequest : AWSRequest /** -A code that indicates how the contact was terminated.
+The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
*/ -@property (nonatomic, strong) NSString * _Nullable code; +@property (nonatomic, strong) NSString * _Nullable instanceId; -@end +/** +The identifier of the user account.
+ */ +@property (nonatomic, strong) NSString * _Nullable userId; /** - +The proficiencies to disassociate from the user.
*/ -@interface AWSConnectDismissUserContactRequest : AWSRequest +@property (nonatomic, strong) NSArrayThe identifier of the contact.
+Contains details about why a contact was disconnected. Only Amazon Connect outbound campaigns can provide this field.
+ */ +@interface AWSConnectDisconnectReason : AWSModel + + +/** +A code that indicates how the contact was terminated.
+ */ +@property (nonatomic, strong) NSString * _Nullable code; + +@end + +/** + + */ +@interface AWSConnectDismissUserContactRequest : AWSRequest + + +/** +The identifier of the contact.
*/ @property (nonatomic, strong) NSString * _Nullable contactId; @@ -6154,6 +6563,14 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { */ @property (nonatomic, strong) NSString * _Nullable value; +@end + +/** +An empty value.
+ */ +@interface AWSConnectEmptyFieldValue : AWSModel + + @end /** @@ -6173,6 +6590,14 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { */ @property (nonatomic, strong) NSString * _Nullable keyId; +@end + +/** +End associated tasks related to a case.
+ */ +@interface AWSConnectEndAssociatedTasksActionDefinition : AWSModel + + @end /** @@ -6264,7 +6689,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, assign) AWSConnectEvaluationStatus status; /** -The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryObject for case field values.
+ Required parameters: [Id, Value] + */ +@interface AWSConnectFieldValue : AWSModel + + +/** +Unique identifier of a field.
+ */ +@property (nonatomic, strong) NSString * _Nullable identifier; + +/** +Union of potential field value types.
+ */ +@property (nonatomic, strong) AWSConnectFieldValueUnion * _Nullable value; + +@end + +/** +Object to store union of Field values.
+ */ +@interface AWSConnectFieldValueUnion : AWSModel + + +/** +A Boolean number value type.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable booleanValue; + +/** +a Double number value type.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable doubleValue; + +/** +An empty value.
+ */ +@property (nonatomic, strong) AWSConnectEmptyFieldValue * _Nullable emptyValue; + +/** +String value type.
+ */ +@property (nonatomic, strong) NSString * _Nullable stringValue; + +@end + /**Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API.
*/ @@ -7049,6 +7521,11 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { */ @property (nonatomic, strong) NSArrayA list of expressions as a filter, in which an expression is an object of a step in a routing criteria.
+ */ +@property (nonatomic, strong) NSArrayThe metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The Negate key in Metric Level Filters is not applicable for this metric.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The Negate key in Metric Level Filters is not applicable for this metric.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
Valid metric filter key: DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The Negate key in Metric Level Filters is not applicable for this metric.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The Negate key in Metric Level Filters is not applicable for this metric.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
Valid metric filter key: DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The maximum number of results to return per page.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable maxResults; + +/** +The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+ */ +@property (nonatomic, strong) NSString * _Nullable nextToken; + +@end + +/** + + */ +@interface AWSConnectListPredefinedAttributesResponse : AWSModel + + +/** +If there are additional results, this is the token for the next set of results.
+ */ +@property (nonatomic, strong) NSString * _Nullable nextToken; + +/** +Summary of the predefined attributes.
+ */ +@property (nonatomic, strong) NSArrayThe identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The maximum number of results to return per page.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable maxResults; + +/** +The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+ */ +@property (nonatomic, strong) NSString * _Nullable nextToken; + +/** +The identifier of the user account.
+ */ +@property (nonatomic, strong) NSString * _Nullable userId; + +@end + +/** + + */ +@interface AWSConnectListUserProficienciesResponse : AWSModel + + +/** +The region in which a user's proficiencies were last modified.
+ */ +@property (nonatomic, strong) NSString * _Nullable lastModifiedRegion; + +/** +The last time that the user's proficiencies are were modified.
+ */ +@property (nonatomic, strong) NSDate * _Nullable lastModifiedTime; + +/** +If there are additional results, this is the token for the next set of results.
+ */ +@property (nonatomic, strong) NSString * _Nullable nextToken; + +/** +Information about the user proficiencies.
+ */ +@property (nonatomic, strong) NSArrayThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users with the specified tags will be notified.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users with the specified tags will be notified.
*/ @property (nonatomic, strong) NSDictionaryThe identifier of the flow.
+ */ +@property (nonatomic, strong) NSString * _Nullable contactFlowId; + +/** +The identifier of the contact.
+ */ +@property (nonatomic, strong) NSString * _Nullable contactId; + +/** +The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Information about a predefined attribute.
+ */ +@interface AWSConnectPredefinedAttribute : AWSModel + + +/** +Last modified region.
+ */ +@property (nonatomic, strong) NSString * _Nullable lastModifiedRegion; + +/** +Last modified time.
+ */ +@property (nonatomic, strong) NSDate * _Nullable lastModifiedTime; + +/** +The name of the predefined attribute.
+ */ +@property (nonatomic, strong) NSString * _Nullable name; + +/** +The values of the predefined attribute.
+ */ +@property (nonatomic, strong) AWSConnectPredefinedAttributeValues * _Nullable values; + +@end + +/** +The search criteria to be used to return predefined attributes.
+ */ +@interface AWSConnectPredefinedAttributeSearchCriteria : AWSModel + + +/** +A list of conditions which would be applied together with an AND condition.
A list of conditions which would be applied together with an OR condition.
A leaf node condition which can be used to specify a string condition.
The currently supported values for FieldName are name and description.
Summary of a predefined attribute.
+ */ +@interface AWSConnectPredefinedAttributeSummary : AWSModel + + +/** +Last modified region.
+ */ +@property (nonatomic, strong) NSString * _Nullable lastModifiedRegion; + +/** +Last modified time.
+ */ +@property (nonatomic, strong) NSDate * _Nullable lastModifiedTime; + +/** +The name of the predefined attribute.
+ */ +@property (nonatomic, strong) NSString * _Nullable name; + +@end + +/** +Information about values of a predefined attribute.
+ */ +@interface AWSConnectPredefinedAttributeValues : AWSModel + + +/** +Predefined attribute values of type string list.
+ */ +@property (nonatomic, strong) NSArrayInformation about a problem detail.
*/ @@ -11143,7 +11835,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, strong) NSString * _Nullable promptId; /** -The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryContains information about a routing profile.
+ */ -@interface AWSConnectRoutingProfile : AWSModel +@interface AWSConnectResumeContactRequest : AWSRequest /** -Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
+The identifier of the flow.
*/ -@property (nonatomic, assign) AWSConnectAgentAvailabilityTimer agentAvailabilityTimer; +@property (nonatomic, strong) NSString * _Nullable contactFlowId; /** -The identifier of the default outbound queue for this routing profile.
+The identifier of the contact.
*/ -@property (nonatomic, strong) NSString * _Nullable defaultOutboundQueueId; +@property (nonatomic, strong) NSString * _Nullable contactId; /** -The description of the routing profile.
+The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Contains information about a routing profile.
+ */ +@interface AWSConnectRoutingProfile : AWSModel + + +/** +Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
+ */ +@property (nonatomic, assign) AWSConnectAgentAvailabilityTimer agentAvailabilityTimer; + +/** +The identifier of the default outbound queue for this routing profile.
+ */ +@property (nonatomic, strong) NSString * _Nullable defaultOutboundQueueId; + +/** +The description of the routing profile.
*/ @property (nonatomic, strong) NSString * _Nullable detail; @@ -12235,7 +12958,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, strong) NSString * _Nullable routingProfileId; /** -The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryInformation about the create case action.
Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnPostChatAnalysisAvailable.
Information about the end associated tasks action.
Supported only for TriggerEventSource values: OnCaseUpdate.
Information about the EventBridge action.
Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate
Information about the update case action.
Supported only for TriggerEventSource values: OnCaseCreate | OnCaseUpdate.
The identifier of Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The maximum number of results to return per page.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable maxResults; + +/** +The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+ */ +@property (nonatomic, strong) NSString * _Nullable nextToken; + +/** +The search criteria to be used to return contacts.
+ */ +@property (nonatomic, strong) AWSConnectSearchCriteria * _Nullable searchCriteria; + +/** +Specifies a field to sort by and a sort order
+ */ +@property (nonatomic, strong) AWSConnectSort * _Nullable sort; + +/** +Time range that you want to search results
+ */ +@property (nonatomic, strong) AWSConnectSearchContactsTimeRange * _Nullable timeRange; + +@end + +/** + + */ +@interface AWSConnectSearchContactsResponse : AWSModel + + +/** +Information about the contacts.
+ */ +@property (nonatomic, strong) NSArrayIf there are additional results, this is the token for the next set of results.
+ */ +@property (nonatomic, strong) NSString * _Nullable nextToken; + +/** +The total number of contacts which matched your search query.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable totalCount; + +@end + +/** +A structure of time range that you want to search results
+ Required parameters: [Type, StartTime, EndTime] + */ +@interface AWSConnectSearchContactsTimeRange : AWSModel + + +/** +The end time of the time range.
+ */ +@property (nonatomic, strong) NSDate * _Nullable endTime; + +/** +The start time of the time range.
+ */ +@property (nonatomic, strong) NSDate * _Nullable startTime; + +/** +The type of timestamp to search
+ */ +@property (nonatomic, assign) AWSConnectSearchContactsTimeRangeType types; + +@end + +/** +A structure of search criteria to be used to return contacts
+ */ +@interface AWSConnectSearchCriteria : AWSModel + + +/** +The agent hierarchy groups
+ */ +@property (nonatomic, strong) AWSConnectAgentHierarchyGroups * _Nullable agentHierarchyGroups; + +/** +The array of agent ids
+ */ +@property (nonatomic, strong) NSArrayThe array of channels
+ */ +@property (nonatomic, strong) NSArrayThe ContactAnalysis object used in search criteria
+ */ +@property (nonatomic, strong) AWSConnectContactAnalysis * _Nullable contactAnalysis; + +/** +The array of initiaton methods
+ */ +@property (nonatomic, strong) NSArrayThe array of queue ids.
+ */ +@property (nonatomic, strong) NSArrayThe SearchableContactAttributes object used in search criteria
+ */ +@property (nonatomic, strong) AWSConnectSearchableContactAttributes * _Nullable searchableContactAttributes; + +@end + /** */ @@ -12717,6 +13583,57 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @end +/** + + */ +@interface AWSConnectSearchPredefinedAttributesRequest : AWSRequest + + +/** +The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The maximum number of results to return per page.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable maxResults; + +/** +The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+ */ +@property (nonatomic, strong) NSString * _Nullable nextToken; + +/** +The search criteria to be used to return predefined attributes.
+ */ +@property (nonatomic, strong) AWSConnectPredefinedAttributeSearchCriteria * _Nullable searchCriteria; + +@end + +/** + + */ +@interface AWSConnectSearchPredefinedAttributesResponse : AWSModel + + +/** +The approximate number of predefined attributes which matched your search query.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable approximateTotalCount; + +/** +The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+ */ +@property (nonatomic, strong) NSString * _Nullable nextToken; + +/** +Predefined attributes matched by the search criteria.
+ */ +@property (nonatomic, strong) NSArrayA structure that defines searchable contact attributes which can be used to filter search results.
+ Required parameters: [Criteria] + */ +@interface AWSConnectSearchableContactAttributes : AWSModel + + +/** +The array of searhale contact attribute criteria
+ */ +@property (nonatomic, strong) NSArrayThe match type of multiple searchable contact attributes criteria.
+ */ +@property (nonatomic, assign) AWSConnectSearchContactsMatchType matchType; + +@end + +/** +The criteria of searchable contact attributes.
+ Required parameters: [Key, Values] + */ +@interface AWSConnectSearchableContactAttributesCriteria : AWSModel + + +/** +The searchable contact attribute key
+ */ +@property (nonatomic, strong) NSString * _Nullable key; + +/** +The array of contact attribute values used to filter search results.
+ */ +@property (nonatomic, strong) NSArrayConfiguration information of the security key.
*/ @@ -13235,7 +14190,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, strong) NSArrayThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryA leaf node condition which can be used to specify a string condition.
+A leaf node condition which can be used to specify a string condition.
The currently supported values for FieldName are name and description.
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryA structure that defines the sort by and a sort order
+ Required parameters: [FieldName, Order] + */ +@interface AWSConnectSort : AWSModel + + +/** +The name of the field on which to sort.
+ */ +@property (nonatomic, assign) AWSConnectSortableFieldName fieldName; + +/** +An ascending or descending sort.
+ */ +@property (nonatomic, assign) AWSConnectSortOrder order; + +@end + /** */ @@ -13748,6 +14722,11 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { */ @property (nonatomic, strong) NSString * _Nullable contactFlowId; +/** +A description of the voice contact that is shown to an agent in the Contact Control Panel (CCP).
+ */ +@property (nonatomic, strong) NSString * _Nullable detail; + /**The phone number of the customer, in E.164 format.
*/ @@ -13758,11 +14737,26 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { */ @property (nonatomic, strong) NSString * _Nullable instanceId; +/** +The name of a voice contact that is shown to an agent in the Contact Control Panel (CCP).
+ */ +@property (nonatomic, strong) NSString * _Nullable name; + /**The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the flow is used. If you do not specify a queue, you must specify a source phone number.
*/ @property (nonatomic, strong) NSString * _Nullable queueId; +/** +A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Contacts can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE | EMAIL. ATTACHMENT is not a supported reference type during voice contact creation.
The contactId that is related to this contact. Linking voice, task, or chat by using RelatedContactID copies over contact attributes from the related contact to the new contact. All updates to user-defined attributes in the new contact are limited to the individual contact ID. There are no limits to the number of contacts that can be linked by using RelatedContactId.
The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
*/ @@ -14044,7 +15038,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @end /** -A leaf node condition which can be used to specify a string condition.
+A leaf node condition which can be used to specify a string condition.
The currently supported values for FieldName are name and description.
The identifier of the contact in this instance of Amazon Connect.
+ */ +@property (nonatomic, strong) NSString * _Nullable contactId; + +/** +The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The tags to be assigned to the contact resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
Authorization is not supported by this tag.
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe transcript object used to search results.
+ Required parameters: [Criteria] + */ +@interface AWSConnectTranscript : AWSModel + + +/** +The array of transcript search criteria
+ */ +@property (nonatomic, strong) NSArrayThe match type of multiple transcript criteira
+ */ +@property (nonatomic, assign) AWSConnectSearchContactsMatchType matchType; + +@end + +/** +The transcript criteria used to search
+ Required parameters: [ParticipantRole, SearchText, MatchType] + */ +@interface AWSConnectTranscriptCriteria : AWSModel + + +/** +The match type of search texts in a transcript criteria.
+ */ +@property (nonatomic, assign) AWSConnectSearchContactsMatchType matchType; + +/** +The participant role in a transcript
+ */ +@property (nonatomic, assign) AWSConnectParticipantRole participantRole; + +/** +The words or phrases used to search within a transcript.
+ */ +@property (nonatomic, strong) NSArrayThe identifier of the contact in this instance of Amazon Connect.
+ */ +@property (nonatomic, strong) NSString * _Nullable contactId; + +/** +The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +A list of tag keys. Existing tags on the contact whose keys are members of this list will be removed.
+ */ +@property (nonatomic, strong) NSArrayThe UpdateCase action definition.
An array of objects with Field ID and Value data.
The identifier of the contact in this instance of Amazon Connect.
+ */ +@property (nonatomic, strong) NSString * _Nullable contactId; + +/** +The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable queuePriority; + +/** +The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable queueTimeAdjustmentSeconds; + +@end + +/** + + */ +@interface AWSConnectUpdateContactRoutingDataResponse : AWSModel + + @end /** @@ -15302,6 +16451,29 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @end +/** + + */ +@interface AWSConnectUpdatePredefinedAttributeRequest : AWSRequest + + +/** +The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The name of the predefined attribute.
+ */ +@property (nonatomic, strong) NSString * _Nullable name; + +/** +The values of the predefined attribute.
+ */ +@property (nonatomic, strong) AWSConnectPredefinedAttributeValues * _Nullable values; + +@end + /** */ @@ -15992,6 +17164,29 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @end +/** + + */ +@interface AWSConnectUpdateUserProficienciesRequest : AWSRequest + + +/** +The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable instanceId; + +/** +The identifier of the user account.
+ */ +@property (nonatomic, strong) NSString * _Nullable userId; + +/** +The proficiencies to be updated for the user. Proficiencies must first be associated to the user. You can do this using AssociateUserProficiencies API.
+ */ +@property (nonatomic, strong) NSArrayInformation about proficiency of a user.
+ Required parameters: [AttributeName, AttributeValue, Level] + */ +@interface AWSConnectUserProficiency : AWSModel + + +/** +The name of user's proficiency. You must use name of predefined attribute present in the Amazon Connect instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable attributeName; + +/** +The value of user's proficiency. You must use value of predefined attribute present in the Amazon Connect instance.
+ */ +@property (nonatomic, strong) NSString * _Nullable attributeValue; + +/** +The level of the proficiency. The valid values are 1, 2, 3, 4 and 5.
+ */ +@property (nonatomic, strong) NSNumber * _Nullable level; + +@end + +/** +Information about proficiency to be disassociated from the user.
+ Required parameters: [AttributeName, AttributeValue] + */ +@interface AWSConnectUserProficiencyDisassociate : AWSModel + + +/** +The name of user's proficiency.
+ */ +@property (nonatomic, strong) NSString * _Nullable attributeName; + +/** +The value of user's proficiency.
+ */ +@property (nonatomic, strong) NSString * _Nullable attributeValue; + +@end + /**Contains information about the quick connect configuration settings for a user. The contact flow must be of type Transfer to Agent.
Required parameters: [UserId, ContactFlowId] @@ -16515,7 +17753,7 @@ typedef NS_ENUM(NSInteger, AWSConnectVoiceRecordingTrack) { @property (nonatomic, strong) NSArrayThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryThe tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
*/ @property (nonatomic, strong) NSDictionaryAssociates an agent with a traffic distribution group.
\",\ \"idempotent\":true\ },\ + \"AssociateUserProficiencies\":{\ + \"name\":\"AssociateUserProficiencies\",\ + \"http\":{\ + \"method\":\"POST\",\ + \"requestUri\":\"/users/{InstanceId}/{UserId}/associate-proficiencies\"\ + },\ + \"input\":{\"shape\":\"AssociateUserProficienciesRequest\"},\ + \"errors\":[\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"InternalServiceException\"}\ + ],\ + \"documentation\":\">Associates a set of proficiencies with a user.
\"\ + },\ \"BatchAssociateAnalyticsDataSet\":{\ \"name\":\"BatchAssociateAnalyticsDataSet\",\ \"http\":{\ @@ -574,6 +590,24 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Enables rehydration of chats for the lifespan of a contact. For more information about chat rehydration, see Enable persistent chat in the Amazon Connect Administrator Guide.
\"\ },\ + \"CreatePredefinedAttribute\":{\ + \"name\":\"CreatePredefinedAttribute\",\ + \"http\":{\ + \"method\":\"PUT\",\ + \"requestUri\":\"/predefined-attributes/{InstanceId}\"\ + },\ + \"input\":{\"shape\":\"CreatePredefinedAttributeRequest\"},\ + \"errors\":[\ + {\"shape\":\"DuplicateResourceException\"},\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"LimitExceededException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"InternalServiceException\"}\ + ],\ + \"documentation\":\"Creates a new predefined attribute for the specified Amazon Connect instance.
\"\ + },\ \"CreatePrompt\":{\ \"name\":\"CreatePrompt\",\ \"http\":{\ @@ -974,6 +1008,24 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Deletes an Amazon Web Services resource association from an Amazon Connect instance. The association must not have any use cases associated with it.
\"\ },\ + \"DeletePredefinedAttribute\":{\ + \"name\":\"DeletePredefinedAttribute\",\ + \"http\":{\ + \"method\":\"DELETE\",\ + \"requestUri\":\"/predefined-attributes/{InstanceId}/{Name}\"\ + },\ + \"input\":{\"shape\":\"DeletePredefinedAttributeRequest\"},\ + \"errors\":[\ + {\"shape\":\"ResourceInUseException\"},\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"InternalServiceException\"}\ + ],\ + \"documentation\":\"Deletes a predefined attribute from the specified Amazon Connect instance.
\",\ + \"idempotent\":true\ + },\ \"DeletePrompt\":{\ \"name\":\"DeletePrompt\",\ \"http\":{\ @@ -1397,6 +1449,23 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group.
If the number is claimed to a traffic distribution group, and you are calling in the Amazon Web Services Region where the traffic distribution group was created, you can use either a phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.
Describes a predefined attribute for the specified Amazon Connect instance.
\"\ + },\ \"DescribePrompt\":{\ \"name\":\"DescribePrompt\",\ \"http\":{\ @@ -1798,6 +1867,22 @@ - (NSString *)definitionString { \"documentation\":\"Disassociates an agent from a traffic distribution group.
\",\ \"idempotent\":true\ },\ + \"DisassociateUserProficiencies\":{\ + \"name\":\"DisassociateUserProficiencies\",\ + \"http\":{\ + \"method\":\"POST\",\ + \"requestUri\":\"/users/{InstanceId}/{UserId}/disassociate-proficiencies\"\ + },\ + \"input\":{\"shape\":\"DisassociateUserProficienciesRequest\"},\ + \"errors\":[\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"InternalServiceException\"}\ + ],\ + \"documentation\":\"Disassociates a set of proficiencies from a user.
\"\ + },\ \"DismissUserContact\":{\ \"name\":\"DismissUserContact\",\ \"http\":{\ @@ -2354,6 +2439,23 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Lists phone numbers claimed to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with traffic distribution group.
For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
When given an instance ARN, ListPhoneNumbersV2 returns only the phone numbers claimed to the instance.
When given a traffic distribution group ARN ListPhoneNumbersV2 returns only the phone numbers claimed to the traffic distribution group.
Lists predefined attributes for the specified Amazon Connect instance.
\"\ + },\ \"ListPrompts\":{\ \"name\":\"ListPrompts\",\ \"http\":{\ @@ -2659,6 +2761,23 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.
\"\ },\ + \"ListUserProficiencies\":{\ + \"name\":\"ListUserProficiencies\",\ + \"http\":{\ + \"method\":\"GET\",\ + \"requestUri\":\"/users/{InstanceId}/{UserId}/proficiencies\"\ + },\ + \"input\":{\"shape\":\"ListUserProficienciesRequest\"},\ + \"output\":{\"shape\":\"ListUserProficienciesResponse\"},\ + \"errors\":[\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"InternalServiceException\"}\ + ],\ + \"documentation\":\"Lists proficiencies associated with a user.
\"\ + },\ \"ListUsers\":{\ \"name\":\"ListUsers\",\ \"http\":{\ @@ -2731,6 +2850,26 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by userId will be set to silent monitoring mode on the contact.
\"\ },\ + \"PauseContact\":{\ + \"name\":\"PauseContact\",\ + \"http\":{\ + \"method\":\"POST\",\ + \"requestUri\":\"/contact/pause\"\ + },\ + \"input\":{\"shape\":\"PauseContactRequest\"},\ + \"output\":{\"shape\":\"PauseContactResponse\"},\ + \"errors\":[\ + {\"shape\":\"AccessDeniedException\"},\ + {\"shape\":\"InternalServiceException\"},\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"LimitExceededException\"},\ + {\"shape\":\"ConflictException\"}\ + ],\ + \"documentation\":\"Allows pausing an ongoing task contact.
\"\ + },\ \"PutUserStatus\":{\ \"name\":\"PutUserStatus\",\ \"http\":{\ @@ -2787,6 +2926,25 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Replicates an Amazon Connect instance in the specified Amazon Web Services Region and copies configuration information for Amazon Connect resources across Amazon Web Services Regions.
For more information about replicating an Amazon Connect instance, see Create a replica of your existing Amazon Connect instance in the Amazon Connect Administrator Guide.
\"\ },\ + \"ResumeContact\":{\ + \"name\":\"ResumeContact\",\ + \"http\":{\ + \"method\":\"POST\",\ + \"requestUri\":\"/contact/resume\"\ + },\ + \"input\":{\"shape\":\"ResumeContactRequest\"},\ + \"output\":{\"shape\":\"ResumeContactResponse\"},\ + \"errors\":[\ + {\"shape\":\"AccessDeniedException\"},\ + {\"shape\":\"InternalServiceException\"},\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"ConflictException\"}\ + ],\ + \"documentation\":\"Allows resuming a task contact in a paused state.
\"\ + },\ \"ResumeContactRecording\":{\ \"name\":\"ResumeContactRecording\",\ \"http\":{\ @@ -2818,6 +2976,23 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with the traffic distribution group.
Searches contacts in an Amazon Connect instance.
\"\ + },\ \"SearchHoursOfOperations\":{\ \"name\":\"SearchHoursOfOperations\",\ \"http\":{\ @@ -2835,6 +3010,23 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Searches the hours of operation in an Amazon Connect instance, with optional filtering.
\"\ },\ + \"SearchPredefinedAttributes\":{\ + \"name\":\"SearchPredefinedAttributes\",\ + \"http\":{\ + \"method\":\"POST\",\ + \"requestUri\":\"/search-predefined-attributes\"\ + },\ + \"input\":{\"shape\":\"SearchPredefinedAttributesRequest\"},\ + \"output\":{\"shape\":\"SearchPredefinedAttributesResponse\"},\ + \"errors\":[\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"InternalServiceException\"}\ + ],\ + \"documentation\":\"Predefined attributes that meet certain criteria.
\"\ + },\ \"SearchPrompts\":{\ \"name\":\"SearchPrompts\",\ \"http\":{\ @@ -3191,6 +3383,24 @@ - (NSString *)definitionString { ],\ \"documentation\":\"When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would be suspended. For example, you might suspend the screen recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording the screen.
The period of time that the recording is suspended is filled with silence in the final recording.
Voice and screen recordings are supported.
\"\ },\ + \"TagContact\":{\ + \"name\":\"TagContact\",\ + \"http\":{\ + \"method\":\"POST\",\ + \"requestUri\":\"/contact/tags\"\ + },\ + \"input\":{\"shape\":\"TagContactRequest\"},\ + \"output\":{\"shape\":\"TagContactResponse\"},\ + \"errors\":[\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"InternalServiceException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ThrottlingException\"}\ + ],\ + \"documentation\":\"Adds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
\",\ + \"idempotent\":true\ + },\ \"TagResource\":{\ \"name\":\"TagResource\",\ \"http\":{\ @@ -3226,6 +3436,24 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers.
Note the following requirements:
Transfer is supported for only TASK contacts.
Do not use both QueueId and UserId in the same call.
The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow.
The TransferContact API can be called only on active contacts.
A contact cannot be transferred more than 11 times.
Removes the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
\",\ + \"idempotent\":true\ + },\ \"UntagResource\":{\ \"name\":\"UntagResource\",\ \"http\":{\ @@ -3401,6 +3629,24 @@ - (NSString *)definitionString { ],\ \"documentation\":\"The name of the flow.
You can also create and update flows using the Amazon Connect Flow language.
\"\ },\ + \"UpdateContactRoutingData\":{\ + \"name\":\"UpdateContactRoutingData\",\ + \"http\":{\ + \"method\":\"POST\",\ + \"requestUri\":\"/contacts/{InstanceId}/{ContactId}/routing-data\"\ + },\ + \"input\":{\"shape\":\"UpdateContactRoutingDataRequest\"},\ + \"output\":{\"shape\":\"UpdateContactRoutingDataResponse\"},\ + \"errors\":[\ + {\"shape\":\"ResourceConflictException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"InternalServiceException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"AccessDeniedException\"}\ + ],\ + \"documentation\":\"This API is in preview release for Amazon Connect and is subject to change.
Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.
\"\ + },\ \"UpdateContactSchedule\":{\ \"name\":\"UpdateContactSchedule\",\ \"http\":{\ @@ -3543,6 +3789,22 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Updates a phone number’s metadata.
To verify the status of a previous UpdatePhoneNumberMetadata operation, call the DescribePhoneNumber API.
Updates a predefined attribute for the specified Amazon Connect instance.
\"\ + },\ \"UpdatePrompt\":{\ \"name\":\"UpdatePrompt\",\ \"http\":{\ @@ -3905,6 +4167,22 @@ - (NSString *)definitionString { ],\ \"documentation\":\"Updates the phone configuration settings for the specified user.
\"\ },\ + \"UpdateUserProficiencies\":{\ + \"name\":\"UpdateUserProficiencies\",\ + \"http\":{\ + \"method\":\"POST\",\ + \"requestUri\":\"/users/{InstanceId}/{UserId}/proficiencies\"\ + },\ + \"input\":{\"shape\":\"UpdateUserProficienciesRequest\"},\ + \"errors\":[\ + {\"shape\":\"InvalidRequestException\"},\ + {\"shape\":\"InvalidParameterException\"},\ + {\"shape\":\"ResourceNotFoundException\"},\ + {\"shape\":\"ThrottlingException\"},\ + {\"shape\":\"InternalServiceException\"}\ + ],\ + \"documentation\":\"Updates the properties associated with the proficiencies of a user.
\"\ + },\ \"UpdateUserRoutingProfile\":{\ \"name\":\"UpdateUserRoutingProfile\",\ \"http\":{\ @@ -4010,7 +4288,10 @@ - (NSString *)definitionString { \"CREATE_TASK\",\ \"ASSIGN_CONTACT_CATEGORY\",\ \"GENERATE_EVENTBRIDGE_EVENT\",\ - \"SEND_NOTIFICATION\"\ + \"SEND_NOTIFICATION\",\ + \"CREATE_CASE\",\ + \"UPDATE_CASE\",\ + \"END_ASSOCIATED_TASKS\"\ ]\ },\ \"ActivateEvaluationFormRequest\":{\ @@ -4123,6 +4404,32 @@ - (NSString *)definitionString { \"max\":100,\ \"min\":1\ },\ + \"AgentHierarchyGroups\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"L1Ids\":{\ + \"shape\":\"HierarchyGroupIdList\",\ + \"documentation\":\"The identifiers for level 1 hierarchy groups.
\"\ + },\ + \"L2Ids\":{\ + \"shape\":\"HierarchyGroupIdList\",\ + \"documentation\":\"The identifiers for level 2 hierarchy groups.
\"\ + },\ + \"L3Ids\":{\ + \"shape\":\"HierarchyGroupIdList\",\ + \"documentation\":\"The identifiers for level 3 hierarchy groups.
\"\ + },\ + \"L4Ids\":{\ + \"shape\":\"HierarchyGroupIdList\",\ + \"documentation\":\"The identifiers for level 4 hierarchy groups.
\"\ + },\ + \"L5Ids\":{\ + \"shape\":\"HierarchyGroupIdList\",\ + \"documentation\":\"The identifiers for level 5 hierarchy groups.
\"\ + }\ + },\ + \"documentation\":\"A structure that defines agent hierarchy group levels which can be used to filter search results. Important: Agent hierarchy group level information in search result is a snapshot, it does not represent current agent hierarchy who handled the contact.
\"\ + },\ \"AgentInfo\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -4133,6 +4440,10 @@ - (NSString *)definitionString { \"ConnectedToAgentTimestamp\":{\ \"shape\":\"timestamp\",\ \"documentation\":\"The timestamp when the contact was connected to the agent.
\"\ + },\ + \"AgentPauseDurationInSeconds\":{\ + \"shape\":\"AgentPauseDurationInSeconds\",\ + \"documentation\":\"Agent pause duration for a contact in seconds.
\"\ }\ },\ \"documentation\":\"Information about the agent who accepted the contact.
\"\ @@ -4142,11 +4453,21 @@ - (NSString *)definitionString { \"max\":100,\ \"min\":1\ },\ + \"AgentPauseDurationInSeconds\":{\ + \"type\":\"integer\",\ + \"min\":0\ + },\ \"AgentResourceId\":{\ \"type\":\"string\",\ \"max\":256,\ \"min\":1\ },\ + \"AgentResourceIdList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"AgentResourceId\"},\ + \"max\":100,\ + \"min\":0\ + },\ \"AgentStatus\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -4180,7 +4501,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"LastModifiedTime\":{\ \"shape\":\"Timestamp\",\ @@ -4755,6 +5076,32 @@ - (NSString *)definitionString { \"members\":{\ }\ },\ + \"AssociateUserProficienciesRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"UserId\",\ + \"UserProficiencies\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN of the instance).
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"UserId\":{\ + \"shape\":\"UserId\",\ + \"documentation\":\"The identifier of the user account.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"UserId\"\ + },\ + \"UserProficiencies\":{\ + \"shape\":\"UserProficiencyList\",\ + \"documentation\":\"The proficiencies to associate with the user.
\"\ + }\ + }\ + },\ \"AssociationId\":{\ \"type\":\"string\",\ \"max\":100,\ @@ -5052,6 +5399,10 @@ - (NSString *)definitionString { \"TASK\"\ ]\ },\ + \"ChannelList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"Channel\"}\ + },\ \"ChannelToCountMap\":{\ \"type\":\"map\",\ \"key\":{\"shape\":\"Channel\"},\ @@ -5171,7 +5522,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"ClientToken\":{\ \"shape\":\"ClientToken\",\ @@ -5230,7 +5581,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"PhoneNumberStatus\":{\ \"shape\":\"PhoneNumberStatus\",\ @@ -5261,6 +5612,15 @@ - (NSString *)definitionString { \"max\":10,\ \"min\":1\ },\ + \"ConflictException\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"Message\":{\"shape\":\"Message\"}\ + },\ + \"documentation\":\"Operation cannot be performed at this time as there is a conflict with another operation or contact state.
\",\ + \"error\":{\"httpStatusCode\":409},\ + \"exception\":true\ + },\ \"ConnectionData\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -5330,6 +5690,22 @@ - (NSString *)definitionString { \"shape\":\"timestamp\",\ \"documentation\":\"The timestamp when contact was last updated.
\"\ },\ + \"LastPausedTimestamp\":{\ + \"shape\":\"timestamp\",\ + \"documentation\":\"The timestamp when the contact was last paused.
\"\ + },\ + \"LastResumedTimestamp\":{\ + \"shape\":\"timestamp\",\ + \"documentation\":\"The timestamp when the contact was last resumed.
\"\ + },\ + \"TotalPauseCount\":{\ + \"shape\":\"TotalPauseCount\",\ + \"documentation\":\"Total pause count for a contact.
\"\ + },\ + \"TotalPauseDurationInSeconds\":{\ + \"shape\":\"TotalPauseDurationInSeconds\",\ + \"documentation\":\"Total pause duration for a contact in seconds.
\"\ + },\ \"ScheduledTimestamp\":{\ \"shape\":\"timestamp\",\ \"documentation\":\"The timestamp, in Unix epoch time format, at which to start running the inbound flow.
\"\ @@ -5341,10 +5717,32 @@ - (NSString *)definitionString { \"WisdomInfo\":{\ \"shape\":\"WisdomInfo\",\ \"documentation\":\"Information about Amazon Connect Wisdom.
\"\ + },\ + \"QueueTimeAdjustmentSeconds\":{\ + \"shape\":\"QueueTimeAdjustmentSeconds\",\ + \"documentation\":\"An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.
\"\ + },\ + \"QueuePriority\":{\ + \"shape\":\"QueuePriority\",\ + \"documentation\":\"An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.
\"\ + },\ + \"Tags\":{\ + \"shape\":\"ContactTagMap\",\ + \"documentation\":\"Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.
\"\ }\ },\ \"documentation\":\"Contains information about a contact.
\"\ },\ + \"ContactAnalysis\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"Transcript\":{\ + \"shape\":\"Transcript\",\ + \"documentation\":\"A structure that defines filters can be used to search with text within an Amazon Connect Contact Lens analyzed transcript.
\"\ + }\ + },\ + \"documentation\":\"A structure that defines filters can be used to search within outputs analyzed by Amazon Connect Contact Lens in a contact.
\"\ + },\ \"ContactDataRequest\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -5424,7 +5822,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ },\ \"documentation\":\"Contains information about a flow.
\"\ @@ -5468,7 +5866,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ },\ \"documentation\":\"Contains information about a flow module.
\"\ @@ -5640,15 +6038,93 @@ - (NSString *)definitionString { \"key\":{\"shape\":\"ReferenceKey\"},\ \"value\":{\"shape\":\"Reference\"}\ },\ - \"ContactState\":{\ - \"type\":\"string\",\ - \"enum\":[\ - \"INCOMING\",\ - \"PENDING\",\ - \"CONNECTING\",\ - \"CONNECTED\",\ - \"CONNECTED_ONHOLD\",\ - \"MISSED\",\ + \"ContactSearchSummary\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"Arn\":{\ + \"shape\":\"ARN\",\ + \"documentation\":\"The Amazon Resource Name (ARN) of the contact
\"\ + },\ + \"Id\":{\ + \"shape\":\"ContactId\",\ + \"documentation\":\"The identifier of the contact summary.
\"\ + },\ + \"InitialContactId\":{\ + \"shape\":\"ContactId\",\ + \"documentation\":\"If this contact is related to other contacts, this is the ID of the initial contact.
\"\ + },\ + \"PreviousContactId\":{\ + \"shape\":\"ContactId\",\ + \"documentation\":\"If this contact is not the first contact, this is the ID of the previous contact.
\"\ + },\ + \"InitiationMethod\":{\ + \"shape\":\"ContactInitiationMethod\",\ + \"documentation\":\"Indicates how the contact was initiated.
\"\ + },\ + \"Channel\":{\ + \"shape\":\"Channel\",\ + \"documentation\":\"How the contact reached your contact center.
\"\ + },\ + \"QueueInfo\":{\ + \"shape\":\"ContactSearchSummaryQueueInfo\",\ + \"documentation\":\"If this contact was queued, this contains information about the queue.
\"\ + },\ + \"AgentInfo\":{\ + \"shape\":\"ContactSearchSummaryAgentInfo\",\ + \"documentation\":\"Information about the agent who accepted the contact.
\"\ + },\ + \"InitiationTimestamp\":{\ + \"shape\":\"timestamp\",\ + \"documentation\":\"The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.
\"\ + },\ + \"DisconnectTimestamp\":{\ + \"shape\":\"timestamp\",\ + \"documentation\":\"The timestamp when the customer endpoint disconnected from Amazon Connect.
\"\ + },\ + \"ScheduledTimestamp\":{\ + \"shape\":\"timestamp\",\ + \"documentation\":\"The timestamp, in Unix epoch time format, at which to start running the inbound flow.
\"\ + }\ + },\ + \"documentation\":\"Information of returned contact.
\"\ + },\ + \"ContactSearchSummaryAgentInfo\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"Id\":{\ + \"shape\":\"AgentResourceId\",\ + \"documentation\":\"The identifier of the agent who accepted the contact.
\"\ + },\ + \"ConnectedToAgentTimestamp\":{\ + \"shape\":\"timestamp\",\ + \"documentation\":\"The timestamp when the contact was connected to the agent.
\"\ + }\ + },\ + \"documentation\":\"Information about the agent who accepted the contact.
\"\ + },\ + \"ContactSearchSummaryQueueInfo\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"Id\":{\ + \"shape\":\"QueueId\",\ + \"documentation\":\"The unique identifier for the queue.
\"\ + },\ + \"EnqueueTimestamp\":{\ + \"shape\":\"timestamp\",\ + \"documentation\":\"The timestamp when the contact was added to the queue.
\"\ + }\ + },\ + \"documentation\":\"If this contact was queued, this contains information about the queue.
\"\ + },\ + \"ContactState\":{\ + \"type\":\"string\",\ + \"enum\":[\ + \"INCOMING\",\ + \"PENDING\",\ + \"CONNECTING\",\ + \"CONNECTED\",\ + \"CONNECTED_ONHOLD\",\ + \"MISSED\",\ \"ERROR\",\ \"ENDED\",\ \"REJECTED\"\ @@ -5659,6 +6135,33 @@ - (NSString *)definitionString { \"member\":{\"shape\":\"ContactState\"},\ \"max\":9\ },\ + \"ContactTagKey\":{\ + \"type\":\"string\",\ + \"max\":128,\ + \"min\":1,\ + \"pattern\":\"^(?!aws:)[a-zA-Z+-=._:/]+$\"\ + },\ + \"ContactTagKeys\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"ContactTagKey\"},\ + \"max\":6,\ + \"min\":1\ + },\ + \"ContactTagMap\":{\ + \"type\":\"map\",\ + \"key\":{\"shape\":\"ContactTagKey\"},\ + \"value\":{\"shape\":\"ContactTagValue\"},\ + \"max\":6,\ + \"min\":1\ + },\ + \"ContactTagValue\":{\ + \"type\":\"string\",\ + \"max\":256\ + },\ + \"Contacts\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"ContactSearchSummary\"}\ + },\ \"Content\":{\ \"type\":\"string\",\ \"max\":1024,\ @@ -5720,7 +6223,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -5737,6 +6240,24 @@ - (NSString *)definitionString { }\ }\ },\ + \"CreateCaseActionDefinition\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"Fields\",\ + \"TemplateId\"\ + ],\ + \"members\":{\ + \"Fields\":{\ + \"shape\":\"FieldValues\",\ + \"documentation\":\"An array of objects with Field ID and Value data.
A unique identifier of a template.
\"\ + }\ + },\ + \"documentation\":\"The CreateCase action definition.
The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"ClientToken\":{\ \"shape\":\"ClientToken\",\ @@ -5820,7 +6341,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -5924,7 +6445,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6028,7 +6549,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6129,6 +6650,30 @@ - (NSString *)definitionString { }\ }\ },\ + \"CreatePredefinedAttributeRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"Name\",\ + \"Values\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"Name\":{\ + \"shape\":\"PredefinedAttributeName\",\ + \"documentation\":\"The name of the predefined attribute.
\"\ + },\ + \"Values\":{\ + \"shape\":\"PredefinedAttributeValues\",\ + \"documentation\":\"The values of the predefined attribute.
\"\ + }\ + }\ + },\ \"CreatePromptRequest\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -6157,7 +6702,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6215,7 +6760,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6260,7 +6805,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6315,7 +6860,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"AgentAvailabilityTimer\":{\ \"shape\":\"AgentAvailabilityTimer\",\ @@ -6430,7 +6975,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"AllowedAccessControlTags\":{\ \"shape\":\"AllowedAccessControlTags\",\ @@ -6551,7 +7096,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6594,7 +7139,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6634,7 +7179,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6701,7 +7246,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -6840,7 +7385,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -7253,6 +7798,27 @@ - (NSString *)definitionString { }\ }\ },\ + \"DeletePredefinedAttributeRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"Name\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"Name\":{\ + \"shape\":\"PredefinedAttributeName\",\ + \"documentation\":\"The name of the predefined attribute.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"Name\"\ + }\ + }\ + },\ \"DeletePromptRequest\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -7929,6 +8495,36 @@ - (NSString *)definitionString { }\ }\ },\ + \"DescribePredefinedAttributeRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"Name\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"Name\":{\ + \"shape\":\"PredefinedAttributeName\",\ + \"documentation\":\"The name of the predefined attribute.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"Name\"\ + }\ + }\ + },\ + \"DescribePredefinedAttributeResponse\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"PredefinedAttribute\":{\ + \"shape\":\"PredefinedAttribute\",\ + \"documentation\":\"Information about the predefined attribute.
\"\ + }\ + }\ + },\ \"DescribePromptRequest\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -8312,7 +8908,11 @@ - (NSString *)definitionString { \"shape\":\"Channel\",\ \"documentation\":\"The channel used for grouping and filters.
\"\ },\ - \"RoutingProfile\":{\"shape\":\"RoutingProfileReference\"}\ + \"RoutingProfile\":{\"shape\":\"RoutingProfileReference\"},\ + \"RoutingStepExpression\":{\ + \"shape\":\"RoutingExpression\",\ + \"documentation\":\"The expression of a step in a routing criteria.
\"\ + }\ },\ \"documentation\":\"Contains information about the dimensions for a set of metrics.
\"\ },\ @@ -8643,6 +9243,32 @@ - (NSString *)definitionString { \"members\":{\ }\ },\ + \"DisassociateUserProficienciesRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"UserId\",\ + \"UserProficiencies\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"UserId\":{\ + \"shape\":\"UserId\",\ + \"documentation\":\"The identifier of the user account.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"UserId\"\ + },\ + \"UserProficiencies\":{\ + \"shape\":\"UserProficiencyDisassociateList\",\ + \"documentation\":\"The proficiencies to disassociate from the user.
\"\ + }\ + }\ + },\ \"DisconnectReason\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -8712,6 +9338,7 @@ - (NSString *)definitionString { \"type\":\"list\",\ \"member\":{\"shape\":\"Distribution\"}\ },\ + \"Double\":{\"type\":\"double\"},\ \"DuplicateResourceException\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -8736,6 +9363,12 @@ - (NSString *)definitionString { },\ \"documentation\":\"Information about a reference when the referenceType is EMAIL. Otherwise, null.
An empty value.
\"\ + },\ \"EncryptionConfig\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -8758,6 +9391,12 @@ - (NSString *)definitionString { \"type\":\"string\",\ \"enum\":[\"KMS\"]\ },\ + \"EndAssociatedTasksActionDefinition\":{\ + \"type\":\"structure\",\ + \"members\":{\ + },\ + \"documentation\":\"End associated tasks related to a case.
\"\ + },\ \"Endpoint\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -8854,7 +9493,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ },\ \"documentation\":\"Information about a contact evaluation.
\"\ @@ -8990,7 +9629,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ },\ \"documentation\":\"Information about the evaluation form.
\"\ @@ -9677,7 +10316,9 @@ - (NSString *)definitionString { \"OnZendeskTicketStatusUpdate\",\ \"OnSalesforceCaseCreate\",\ \"OnContactEvaluationSubmit\",\ - \"OnMetricDataUpdate\"\ + \"OnMetricDataUpdate\",\ + \"OnCaseCreate\",\ + \"OnCaseUpdate\"\ ]\ },\ \"FailedRequest\":{\ @@ -9717,6 +10358,60 @@ - (NSString *)definitionString { \"INTERNAL_ERROR\"\ ]\ },\ + \"FieldStringValue\":{\ + \"type\":\"string\",\ + \"max\":500,\ + \"min\":0\ + },\ + \"FieldValue\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"Id\",\ + \"Value\"\ + ],\ + \"members\":{\ + \"Id\":{\ + \"shape\":\"FieldValueId\",\ + \"documentation\":\"Unique identifier of a field.
\"\ + },\ + \"Value\":{\ + \"shape\":\"FieldValueUnion\",\ + \"documentation\":\"Union of potential field value types.
\"\ + }\ + },\ + \"documentation\":\"Object for case field values.
\"\ + },\ + \"FieldValueId\":{\ + \"type\":\"string\",\ + \"max\":500,\ + \"min\":1\ + },\ + \"FieldValueUnion\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"BooleanValue\":{\ + \"shape\":\"Boolean\",\ + \"documentation\":\"A Boolean number value type.
\"\ + },\ + \"DoubleValue\":{\ + \"shape\":\"Double\",\ + \"documentation\":\"a Double number value type.
\"\ + },\ + \"EmptyValue\":{\ + \"shape\":\"EmptyFieldValue\",\ + \"documentation\":\"An empty value.
\"\ + },\ + \"StringValue\":{\ + \"shape\":\"FieldStringValue\",\ + \"documentation\":\"String value type.
\"\ + }\ + },\ + \"documentation\":\"Object to store union of Field values.
\"\ + },\ + \"FieldValues\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"FieldValue\"}\ + },\ \"FilterV2\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -9751,6 +10446,10 @@ - (NSString *)definitionString { \"RoutingProfiles\":{\ \"shape\":\"RoutingProfiles\",\ \"documentation\":\"A list of up to 100 routing profile IDs or ARNs.
\"\ + },\ + \"RoutingStepExpressions\":{\ + \"shape\":\"RoutingExpressions\",\ + \"documentation\":\"A list of expressions as a filter, in which an expression is an object of a step in a routing criteria.
\"\ }\ },\ \"documentation\":\"Contains the filter to apply when retrieving metrics.
\"\ @@ -10107,7 +10806,7 @@ - (NSString *)definitionString { },\ \"Metrics\":{\ \"shape\":\"MetricsV2\",\ - \"documentation\":\"The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The Negate key in Metric Level Filters is not applicable for this metric.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \\\"Less than\\\").
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \\\"Less than\\\").
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The Negate key in Metric Level Filters is not applicable for this metric.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \\\"Less than\\\").
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \\\"Less than\\\").
Valid metric filter key: DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The Negate key in Metric Level Filters is not applicable for this metric.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \\\"Less than\\\").
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \\\"Less than\\\").
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The Negate key in Metric Level Filters is not applicable for this metric.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \\\"Less than\\\").
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \\\"Less than\\\").
Valid metric filter key: DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -10302,7 +11001,8 @@ - (NSString *)definitionString { \"enum\":[\ \"QUEUE\",\ \"CHANNEL\",\ - \"ROUTING_PROFILE\"\ + \"ROUTING_PROFILE\",\ + \"ROUTING_STEP_EXPRESSION\"\ ]\ },\ \"GroupingV2\":{\"type\":\"string\"},\ @@ -10341,7 +11041,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"LastModifiedTime\":{\ \"shape\":\"Timestamp\",\ @@ -10369,6 +11069,12 @@ - (NSString *)definitionString { \"documentation\":\"A leaf node condition which can be used to specify a hierarchy group condition.
\"\ },\ \"HierarchyGroupId\":{\"type\":\"string\"},\ + \"HierarchyGroupIdList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"HierarchyGroupId\"},\ + \"max\":10,\ + \"min\":0\ + },\ \"HierarchyGroupMatchType\":{\ \"type\":\"string\",\ \"enum\":[\ @@ -10698,7 +11404,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"LastModifiedTime\":{\ \"shape\":\"Timestamp\",\ @@ -10873,7 +11579,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"ClientToken\":{\ \"shape\":\"ClientToken\",\ @@ -10896,6 +11602,10 @@ - (NSString *)definitionString { }\ },\ \"InboundCallsEnabled\":{\"type\":\"boolean\"},\ + \"InitiationMethodList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"ContactInitiationMethod\"}\ + },\ \"Instance\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -12335,6 +13045,44 @@ - (NSString *)definitionString { }\ }\ },\ + \"ListPredefinedAttributesRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\"InstanceId\"],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"NextToken\":{\ + \"shape\":\"NextToken\",\ + \"documentation\":\"The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
\",\ + \"location\":\"querystring\",\ + \"locationName\":\"nextToken\"\ + },\ + \"MaxResults\":{\ + \"shape\":\"MaxResult100\",\ + \"documentation\":\"The maximum number of results to return per page.
\",\ + \"box\":true,\ + \"location\":\"querystring\",\ + \"locationName\":\"maxResults\"\ + }\ + }\ + },\ + \"ListPredefinedAttributesResponse\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"NextToken\":{\ + \"shape\":\"NextToken\",\ + \"documentation\":\"If there are additional results, this is the token for the next set of results.
\"\ + },\ + \"PredefinedAttributeSummaryList\":{\ + \"shape\":\"PredefinedAttributeSummaryList\",\ + \"documentation\":\"Summary of the predefined attributes.
\"\ + }\ + }\ + },\ \"ListPromptsRequest\":{\ \"type\":\"structure\",\ \"required\":[\"InstanceId\"],\ @@ -13140,7 +13888,62 @@ - (NSString *)definitionString { }\ }\ },\ - \"ListUsersRequest\":{\ + \"ListUserProficienciesRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"UserId\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"UserId\":{\ + \"shape\":\"UserId\",\ + \"documentation\":\"The identifier of the user account.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"UserId\"\ + },\ + \"NextToken\":{\ + \"shape\":\"NextToken\",\ + \"documentation\":\"The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
\",\ + \"location\":\"querystring\",\ + \"locationName\":\"nextToken\"\ + },\ + \"MaxResults\":{\ + \"shape\":\"MaxResult100\",\ + \"documentation\":\"The maximum number of results to return per page.
\",\ + \"box\":true,\ + \"location\":\"querystring\",\ + \"locationName\":\"maxResults\"\ + }\ + }\ + },\ + \"ListUserProficienciesResponse\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"NextToken\":{\ + \"shape\":\"NextToken\",\ + \"documentation\":\"If there are additional results, this is the token for the next set of results.
\"\ + },\ + \"UserProficiencyList\":{\ + \"shape\":\"UserProficiencyList\",\ + \"documentation\":\"Information about the user proficiencies.
\"\ + },\ + \"LastModifiedTime\":{\ + \"shape\":\"Timestamp\",\ + \"documentation\":\"The last time that the user's proficiencies are were modified.
\"\ + },\ + \"LastModifiedRegion\":{\ + \"shape\":\"RegionName\",\ + \"documentation\":\"The region in which a user's proficiencies were last modified.
\"\ + }\ + }\ + },\ + \"ListUsersRequest\":{\ \"type\":\"structure\",\ \"required\":[\"InstanceId\"],\ \"members\":{\ @@ -13632,7 +14435,7 @@ - (NSString *)definitionString { \"members\":{\ \"UserTags\":{\ \"shape\":\"UserTagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }. Amazon Connect users with the specified tags will be notified.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }. Amazon Connect users with the specified tags will be notified.
\"\ },\ \"UserIds\":{\ \"shape\":\"UserIdList\",\ @@ -13869,6 +14672,32 @@ - (NSString *)definitionString { \"type\":\"string\",\ \"pattern\":\"/^(?=.*[a-z])(?=.*[A-Z])(?=.*\\\\d)[a-zA-Z\\\\d\\\\S]{8,64}$/\"\ },\ + \"PauseContactRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"ContactId\",\ + \"InstanceId\"\ + ],\ + \"members\":{\ + \"ContactId\":{\ + \"shape\":\"ContactId\",\ + \"documentation\":\"The identifier of the contact.
\"\ + },\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
The identifier of the flow.
\"\ + }\ + }\ + },\ + \"PauseContactResponse\":{\ + \"type\":\"structure\",\ + \"members\":{\ + }\ + },\ \"Percentage\":{\ \"type\":\"integer\",\ \"max\":100,\ @@ -14253,6 +15082,100 @@ - (NSString *)definitionString { \"DESK_PHONE\"\ ]\ },\ + \"PredefinedAttribute\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"Name\":{\ + \"shape\":\"PredefinedAttributeName\",\ + \"documentation\":\"The name of the predefined attribute.
\"\ + },\ + \"Values\":{\ + \"shape\":\"PredefinedAttributeValues\",\ + \"documentation\":\"The values of the predefined attribute.
\"\ + },\ + \"LastModifiedTime\":{\ + \"shape\":\"Timestamp\",\ + \"documentation\":\"Last modified time.
\"\ + },\ + \"LastModifiedRegion\":{\ + \"shape\":\"RegionName\",\ + \"documentation\":\"Last modified region.
\"\ + }\ + },\ + \"documentation\":\"Information about a predefined attribute.
\"\ + },\ + \"PredefinedAttributeName\":{\ + \"type\":\"string\",\ + \"max\":128,\ + \"min\":1\ + },\ + \"PredefinedAttributeSearchConditionList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"PredefinedAttributeSearchCriteria\"}\ + },\ + \"PredefinedAttributeSearchCriteria\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"OrConditions\":{\ + \"shape\":\"PredefinedAttributeSearchConditionList\",\ + \"documentation\":\"A list of conditions which would be applied together with an OR condition.
A list of conditions which would be applied together with an AND condition.
The search criteria to be used to return predefined attributes.
\"\ + },\ + \"PredefinedAttributeSearchSummaryList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"PredefinedAttribute\"}\ + },\ + \"PredefinedAttributeStringValue\":{\ + \"type\":\"string\",\ + \"max\":128,\ + \"min\":1\ + },\ + \"PredefinedAttributeStringValuesList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"PredefinedAttributeStringValue\"},\ + \"max\":75,\ + \"min\":1\ + },\ + \"PredefinedAttributeSummary\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"Name\":{\ + \"shape\":\"PredefinedAttributeName\",\ + \"documentation\":\"The name of the predefined attribute.
\"\ + },\ + \"LastModifiedTime\":{\ + \"shape\":\"Timestamp\",\ + \"documentation\":\"Last modified time.
\"\ + },\ + \"LastModifiedRegion\":{\ + \"shape\":\"RegionName\",\ + \"documentation\":\"Last modified region.
\"\ + }\ + },\ + \"documentation\":\"Summary of a predefined attribute.
\"\ + },\ + \"PredefinedAttributeSummaryList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"PredefinedAttributeSummary\"}\ + },\ + \"PredefinedAttributeValues\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"StringList\":{\ + \"shape\":\"PredefinedAttributeStringValuesList\",\ + \"documentation\":\"Predefined attribute values of type string list.
\"\ + }\ + },\ + \"documentation\":\"Information about values of a predefined attribute.
\",\ + \"union\":true\ + },\ \"Prefix\":{\ \"type\":\"string\",\ \"max\":128,\ @@ -14284,6 +15207,12 @@ - (NSString *)definitionString { \"max\":50,\ \"min\":1\ },\ + \"ProficiencyLevel\":{\ + \"type\":\"float\",\ + \"box\":true,\ + \"max\":5.0,\ + \"min\":1.0\ + },\ \"Prompt\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -14305,7 +15234,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"LastModifiedTime\":{\ \"shape\":\"Timestamp\",\ @@ -14519,7 +15448,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"LastModifiedTime\":{\ \"shape\":\"Timestamp\",\ @@ -14538,6 +15467,12 @@ - (NSString *)definitionString { \"min\":1\ },\ \"QueueId\":{\"type\":\"string\"},\ + \"QueueIdList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"QueueId\"},\ + \"max\":100,\ + \"min\":0\ + },\ \"QueueInfo\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -14561,6 +15496,11 @@ - (NSString *)definitionString { \"max\":256,\ \"min\":1\ },\ + \"QueuePriority\":{\ + \"type\":\"long\",\ + \"max\":9223372036854775807,\ + \"min\":1\ + },\ \"QueueQuickConnectConfig\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -14671,6 +15611,7 @@ - (NSString *)definitionString { \"type\":\"list\",\ \"member\":{\"shape\":\"QueueSummary\"}\ },\ + \"QueueTimeAdjustmentSeconds\":{\"type\":\"integer\"},\ \"QueueType\":{\ \"type\":\"string\",\ \"enum\":[\ @@ -14714,7 +15655,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"LastModifiedTime\":{\ \"shape\":\"Timestamp\",\ @@ -15557,6 +16498,42 @@ - (NSString *)definitionString { \"members\":{\ }\ },\ + \"ResumeContactRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"ContactId\",\ + \"InstanceId\"\ + ],\ + \"members\":{\ + \"ContactId\":{\ + \"shape\":\"ContactId\",\ + \"documentation\":\"The identifier of the contact.
\"\ + },\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
The identifier of the flow.
\"\ + }\ + }\ + },\ + \"ResumeContactResponse\":{\ + \"type\":\"structure\",\ + \"members\":{\ + }\ + },\ + \"RoutingExpression\":{\ + \"type\":\"string\",\ + \"max\":3000,\ + \"min\":1\ + },\ + \"RoutingExpressions\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"RoutingExpression\"},\ + \"max\":50\ + },\ \"RoutingProfile\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -15590,7 +16567,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"NumberOfAssociatedQueues\":{\ \"shape\":\"Long\",\ @@ -15865,7 +16842,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ },\ \"documentation\":\"Information about a rule.
\"\ @@ -15893,6 +16870,18 @@ - (NSString *)definitionString { \"SendNotificationAction\":{\ \"shape\":\"SendNotificationActionDefinition\",\ \"documentation\":\"Information about the send notification action.
Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate
Information about the create case action.
Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnPostChatAnalysisAvailable.
Information about the update case action.
Supported only for TriggerEventSource values: OnCaseCreate | OnCaseUpdate.
Information about the end associated tasks action.
Supported only for TriggerEventSource values: OnCaseUpdate.
Information about the action to be performed when a rule is triggered.
\"\ @@ -16066,6 +17055,131 @@ - (NSString *)definitionString { }\ }\ },\ + \"SearchContactsMatchType\":{\ + \"type\":\"string\",\ + \"enum\":[\ + \"MATCH_ALL\",\ + \"MATCH_ANY\"\ + ]\ + },\ + \"SearchContactsRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"TimeRange\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance
\"\ + },\ + \"TimeRange\":{\ + \"shape\":\"SearchContactsTimeRange\",\ + \"documentation\":\"Time range that you want to search results
\"\ + },\ + \"SearchCriteria\":{\ + \"shape\":\"SearchCriteria\",\ + \"documentation\":\"The search criteria to be used to return contacts.
\"\ + },\ + \"MaxResults\":{\ + \"shape\":\"MaxResult100\",\ + \"documentation\":\"The maximum number of results to return per page.
\",\ + \"box\":true\ + },\ + \"NextToken\":{\ + \"shape\":\"LargeNextToken\",\ + \"documentation\":\"The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
\"\ + },\ + \"Sort\":{\ + \"shape\":\"Sort\",\ + \"documentation\":\"Specifies a field to sort by and a sort order
\"\ + }\ + }\ + },\ + \"SearchContactsResponse\":{\ + \"type\":\"structure\",\ + \"required\":[\"Contacts\"],\ + \"members\":{\ + \"Contacts\":{\ + \"shape\":\"Contacts\",\ + \"documentation\":\"Information about the contacts.
\"\ + },\ + \"NextToken\":{\ + \"shape\":\"LargeNextToken\",\ + \"documentation\":\"If there are additional results, this is the token for the next set of results.
\"\ + },\ + \"TotalCount\":{\ + \"shape\":\"TotalCount\",\ + \"documentation\":\"The total number of contacts which matched your search query.
\"\ + }\ + }\ + },\ + \"SearchContactsTimeRange\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"Type\",\ + \"StartTime\",\ + \"EndTime\"\ + ],\ + \"members\":{\ + \"Type\":{\ + \"shape\":\"SearchContactsTimeRangeType\",\ + \"documentation\":\"The type of timestamp to search
\"\ + },\ + \"StartTime\":{\ + \"shape\":\"Timestamp\",\ + \"documentation\":\"The start time of the time range.
\"\ + },\ + \"EndTime\":{\ + \"shape\":\"Timestamp\",\ + \"documentation\":\"The end time of the time range.
\"\ + }\ + },\ + \"documentation\":\"A structure of time range that you want to search results
\"\ + },\ + \"SearchContactsTimeRangeType\":{\ + \"type\":\"string\",\ + \"enum\":[\ + \"INITIATION_TIMESTAMP\",\ + \"SCHEDULED_TIMESTAMP\",\ + \"CONNECTED_TO_AGENT_TIMESTAMP\",\ + \"DISCONNECT_TIMESTAMP\"\ + ]\ + },\ + \"SearchCriteria\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"AgentIds\":{\ + \"shape\":\"AgentResourceIdList\",\ + \"documentation\":\"The array of agent ids
\"\ + },\ + \"AgentHierarchyGroups\":{\ + \"shape\":\"AgentHierarchyGroups\",\ + \"documentation\":\"The agent hierarchy groups
\"\ + },\ + \"Channels\":{\ + \"shape\":\"ChannelList\",\ + \"documentation\":\"The array of channels
\"\ + },\ + \"ContactAnalysis\":{\ + \"shape\":\"ContactAnalysis\",\ + \"documentation\":\"The ContactAnalysis object used in search criteria
\"\ + },\ + \"InitiationMethods\":{\ + \"shape\":\"InitiationMethodList\",\ + \"documentation\":\"The array of initiaton methods
\"\ + },\ + \"QueueIds\":{\ + \"shape\":\"QueueIdList\",\ + \"documentation\":\"The array of queue ids.
\"\ + },\ + \"SearchableContactAttributes\":{\ + \"shape\":\"SearchableContactAttributes\",\ + \"documentation\":\"The SearchableContactAttributes object used in search criteria
\"\ + }\ + },\ + \"documentation\":\"A structure of search criteria to be used to return contacts
\"\ + },\ \"SearchHoursOfOperationsRequest\":{\ \"type\":\"structure\",\ \"required\":[\"InstanceId\"],\ @@ -16110,6 +17224,46 @@ - (NSString *)definitionString { }\ }\ },\ + \"SearchPredefinedAttributesRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\"InstanceId\"],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\"\ + },\ + \"NextToken\":{\ + \"shape\":\"NextToken2500\",\ + \"documentation\":\"The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
\"\ + },\ + \"MaxResults\":{\ + \"shape\":\"MaxResult100\",\ + \"documentation\":\"The maximum number of results to return per page.
\",\ + \"box\":true\ + },\ + \"SearchCriteria\":{\ + \"shape\":\"PredefinedAttributeSearchCriteria\",\ + \"documentation\":\"The search criteria to be used to return predefined attributes.
\"\ + }\ + }\ + },\ + \"SearchPredefinedAttributesResponse\":{\ + \"type\":\"structure\",\ + \"members\":{\ + \"PredefinedAttributes\":{\ + \"shape\":\"PredefinedAttributeSearchSummaryList\",\ + \"documentation\":\"Predefined attributes matched by the search criteria.
\"\ + },\ + \"NextToken\":{\ + \"shape\":\"NextToken2500\",\ + \"documentation\":\"The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
\"\ + },\ + \"ApproximateTotalCount\":{\ + \"shape\":\"ApproximateTotalCount\",\ + \"documentation\":\"The approximate number of predefined attributes which matched your search query.
\"\ + }\ + }\ + },\ \"SearchPromptsRequest\":{\ \"type\":\"structure\",\ \"required\":[\"InstanceId\"],\ @@ -16370,6 +17524,17 @@ - (NSString *)definitionString { }\ }\ },\ + \"SearchText\":{\ + \"type\":\"string\",\ + \"max\":128,\ + \"sensitive\":true\ + },\ + \"SearchTextList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"SearchText\"},\ + \"max\":100,\ + \"min\":0\ + },\ \"SearchUsersRequest\":{\ \"type\":\"structure\",\ \"required\":[\"InstanceId\"],\ @@ -16456,6 +17621,63 @@ - (NSString *)definitionString { }\ }\ },\ + \"SearchableContactAttributeKey\":{\ + \"type\":\"string\",\ + \"max\":100,\ + \"min\":0,\ + \"sensitive\":true\ + },\ + \"SearchableContactAttributeValue\":{\ + \"type\":\"string\",\ + \"max\":100,\ + \"min\":0,\ + \"sensitive\":true\ + },\ + \"SearchableContactAttributeValueList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"SearchableContactAttributeValue\"},\ + \"max\":20,\ + \"min\":0\ + },\ + \"SearchableContactAttributes\":{\ + \"type\":\"structure\",\ + \"required\":[\"Criteria\"],\ + \"members\":{\ + \"Criteria\":{\ + \"shape\":\"SearchableContactAttributesCriteriaList\",\ + \"documentation\":\"The array of searhale contact attribute criteria
\"\ + },\ + \"MatchType\":{\ + \"shape\":\"SearchContactsMatchType\",\ + \"documentation\":\"The match type of multiple searchable contact attributes criteria.
\"\ + }\ + },\ + \"documentation\":\"A structure that defines searchable contact attributes which can be used to filter search results.
\"\ + },\ + \"SearchableContactAttributesCriteria\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"Key\",\ + \"Values\"\ + ],\ + \"members\":{\ + \"Key\":{\ + \"shape\":\"SearchableContactAttributeKey\",\ + \"documentation\":\"The searchable contact attribute key
\"\ + },\ + \"Values\":{\ + \"shape\":\"SearchableContactAttributeValueList\",\ + \"documentation\":\"The array of contact attribute values used to filter search results.
\"\ + }\ + },\ + \"documentation\":\"The criteria of searchable contact attributes.
\"\ + },\ + \"SearchableContactAttributesCriteriaList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"SearchableContactAttributesCriteria\"},\ + \"max\":15,\ + \"min\":0\ + },\ \"SearchableQueueType\":{\ \"type\":\"string\",\ \"enum\":[\"STANDARD\"]\ @@ -16507,7 +17729,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"AllowedAccessControlTags\":{\ \"shape\":\"AllowedAccessControlTags\",\ @@ -16598,7 +17820,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ },\ \"documentation\":\"Information about the returned security profiles.
\"\ @@ -16830,6 +18052,24 @@ - (NSString *)definitionString { \"min\":1\ },\ \"SnapshotVersion\":{\"type\":\"string\"},\ + \"Sort\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"FieldName\",\ + \"Order\"\ + ],\ + \"members\":{\ + \"FieldName\":{\ + \"shape\":\"SortableFieldName\",\ + \"documentation\":\"The name of the field on which to sort.
\"\ + },\ + \"Order\":{\ + \"shape\":\"SortOrder\",\ + \"documentation\":\"An ascending or descending sort.
\"\ + }\ + },\ + \"documentation\":\"A structure that defines the sort by and a sort order
\"\ + },\ \"SortOrder\":{\ \"type\":\"string\",\ \"enum\":[\ @@ -16837,6 +18077,17 @@ - (NSString *)definitionString { \"DESCENDING\"\ ]\ },\ + \"SortableFieldName\":{\ + \"type\":\"string\",\ + \"enum\":[\ + \"INITIATION_TIMESTAMP\",\ + \"SCHEDULED_TIMESTAMP\",\ + \"CONNECTED_TO_AGENT_TIMESTAMP\",\ + \"DISCONNECT_TIMESTAMP\",\ + \"INITIATION_METHOD\",\ + \"CHANNEL\"\ + ]\ + },\ \"SourceApplicationName\":{\ \"type\":\"string\",\ \"max\":100,\ @@ -16852,7 +18103,8 @@ - (NSString *)definitionString { \"type\":\"string\",\ \"enum\":[\ \"SALESFORCE\",\ - \"ZENDESK\"\ + \"ZENDESK\",\ + \"CASES\"\ ]\ },\ \"StartChatContactRequest\":{\ @@ -17055,6 +18307,22 @@ - (NSString *)definitionString { \"InstanceId\"\ ],\ \"members\":{\ + \"Name\":{\ + \"shape\":\"Name\",\ + \"documentation\":\"The name of a voice contact that is shown to an agent in the Contact Control Panel (CCP).
\"\ + },\ + \"Description\":{\ + \"shape\":\"Description\",\ + \"documentation\":\"A description of the voice contact that is shown to an agent in the Contact Control Panel (CCP).
\"\ + },\ + \"References\":{\ + \"shape\":\"ContactReferences\",\ + \"documentation\":\"A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Contacts can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE | EMAIL. ATTACHMENT is not a supported reference type during voice contact creation.
The contactId that is related to this contact. Linking voice, task, or chat by using RelatedContactID copies over contact attributes from the related contact to the new contact. All updates to user-defined attributes in the new contact are limited to the individual contact ID. There are no limits to the number of contacts that can be linked by using RelatedContactId.
The phone number of the customer, in E.164 format.
\"\ @@ -17366,7 +18634,7 @@ - (NSString *)definitionString { \"documentation\":\"The type of comparison to be made when evaluating the string condition.
\"\ }\ },\ - \"documentation\":\"A leaf node condition which can be used to specify a string condition.
\"\ + \"documentation\":\"A leaf node condition which can be used to specify a string condition.
The currently supported values for FieldName are name and description.
A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.
The identifier of the contact in this instance of Amazon Connect.
\"\ + },\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\"\ + },\ + \"Tags\":{\ + \"shape\":\"ContactTagMap\",\ + \"documentation\":\"The tags to be assigned to the contact resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
Authorization is not supported by this tag.
The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ }\ },\ @@ -17846,6 +19141,11 @@ - (NSString *)definitionString { },\ \"documentation\":\"The distribution of traffic between the instance and its replicas.
\"\ },\ + \"TemplateId\":{\ + \"type\":\"string\",\ + \"max\":500,\ + \"min\":1\ + },\ \"Threshold\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -17909,6 +19209,16 @@ - (NSString *)definitionString { \"error\":{\"httpStatusCode\":429},\ \"exception\":true\ },\ + \"TotalCount\":{\"type\":\"long\"},\ + \"TotalPauseCount\":{\ + \"type\":\"integer\",\ + \"max\":10,\ + \"min\":0\ + },\ + \"TotalPauseDurationInSeconds\":{\ + \"type\":\"integer\",\ + \"min\":0\ + },\ \"TrafficDistributionGroup\":{\ \"type\":\"structure\",\ \"members\":{\ @@ -17938,7 +19248,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"IsDefault\":{\ \"shape\":\"Boolean\",\ @@ -18029,6 +19339,50 @@ - (NSString *)definitionString { \"CAMPAIGN\"\ ]\ },\ + \"Transcript\":{\ + \"type\":\"structure\",\ + \"required\":[\"Criteria\"],\ + \"members\":{\ + \"Criteria\":{\ + \"shape\":\"TranscriptCriteriaList\",\ + \"documentation\":\"The array of transcript search criteria
\"\ + },\ + \"MatchType\":{\ + \"shape\":\"SearchContactsMatchType\",\ + \"documentation\":\"The match type of multiple transcript criteira
\"\ + }\ + },\ + \"documentation\":\"The transcript object used to search results.
\"\ + },\ + \"TranscriptCriteria\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"ParticipantRole\",\ + \"SearchText\",\ + \"MatchType\"\ + ],\ + \"members\":{\ + \"ParticipantRole\":{\ + \"shape\":\"ParticipantRole\",\ + \"documentation\":\"The participant role in a transcript
\"\ + },\ + \"SearchText\":{\ + \"shape\":\"SearchTextList\",\ + \"documentation\":\"The words or phrases used to search within a transcript.
\"\ + },\ + \"MatchType\":{\ + \"shape\":\"SearchContactsMatchType\",\ + \"documentation\":\"The match type of search texts in a transcript criteria.
\"\ + }\ + },\ + \"documentation\":\"The transcript criteria used to search
\"\ + },\ + \"TranscriptCriteriaList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"TranscriptCriteria\"},\ + \"max\":6,\ + \"min\":0\ + },\ \"TransferContactRequest\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -18090,6 +19444,39 @@ - (NSString *)definitionString { \"PERCENT\"\ ]\ },\ + \"UntagContactRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"ContactId\",\ + \"InstanceId\",\ + \"TagKeys\"\ + ],\ + \"members\":{\ + \"ContactId\":{\ + \"shape\":\"ContactId\",\ + \"documentation\":\"The identifier of the contact in this instance of Amazon Connect.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"ContactId\"\ + },\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"TagKeys\":{\ + \"shape\":\"ContactTagKeys\",\ + \"documentation\":\"A list of tag keys. Existing tags on the contact whose keys are members of this list will be removed.
\",\ + \"location\":\"querystring\",\ + \"locationName\":\"TagKeys\"\ + }\ + }\ + },\ + \"UntagContactResponse\":{\ + \"type\":\"structure\",\ + \"members\":{\ + }\ + },\ \"UntagResourceRequest\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -18158,6 +19545,17 @@ - (NSString *)definitionString { }\ }\ },\ + \"UpdateCaseActionDefinition\":{\ + \"type\":\"structure\",\ + \"required\":[\"Fields\"],\ + \"members\":{\ + \"Fields\":{\ + \"shape\":\"FieldValues\",\ + \"documentation\":\"An array of objects with Field ID and Value data.
The UpdateCase action definition.
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"ContactId\":{\ + \"shape\":\"ContactId\",\ + \"documentation\":\"The identifier of the contact in this instance of Amazon Connect.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"ContactId\"\ + },\ + \"QueueTimeAdjustmentSeconds\":{\ + \"shape\":\"QueueTimeAdjustmentSeconds\",\ + \"documentation\":\"The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.
\"\ + },\ + \"QueuePriority\":{\ + \"shape\":\"QueuePriority\",\ + \"documentation\":\"Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.
\"\ + }\ + }\ + },\ + \"UpdateContactRoutingDataResponse\":{\ + \"type\":\"structure\",\ + \"members\":{\ + }\ + },\ \"UpdateContactScheduleRequest\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -18743,6 +20175,31 @@ - (NSString *)definitionString { }\ }\ },\ + \"UpdatePredefinedAttributeRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"Name\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"Name\":{\ + \"shape\":\"PredefinedAttributeName\",\ + \"documentation\":\"The name of the predefined attribute.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"Name\"\ + },\ + \"Values\":{\ + \"shape\":\"PredefinedAttributeValues\",\ + \"documentation\":\"The values of the predefined attribute.
\"\ + }\ + }\ + },\ \"UpdatePromptRequest\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -19450,6 +20907,32 @@ - (NSString *)definitionString { }\ }\ },\ + \"UpdateUserProficienciesRequest\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"InstanceId\",\ + \"UserId\",\ + \"UserProficiencies\"\ + ],\ + \"members\":{\ + \"InstanceId\":{\ + \"shape\":\"InstanceId\",\ + \"documentation\":\"The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"InstanceId\"\ + },\ + \"UserId\":{\ + \"shape\":\"UserId\",\ + \"documentation\":\"The identifier of the user account.
\",\ + \"location\":\"uri\",\ + \"locationName\":\"UserId\"\ + },\ + \"UserProficiencies\":{\ + \"shape\":\"UserProficiencyList\",\ + \"documentation\":\"The proficiencies to be updated for the user. Proficiencies must first be associated to the user. You can do this using AssociateUserProficiencies API.
\"\ + }\ + }\ + },\ \"UpdateUserRoutingProfileRequest\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -19834,6 +21317,55 @@ - (NSString *)definitionString { },\ \"documentation\":\"Contains information about the phone configuration settings for a user.
\"\ },\ + \"UserProficiency\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"AttributeName\",\ + \"AttributeValue\",\ + \"Level\"\ + ],\ + \"members\":{\ + \"AttributeName\":{\ + \"shape\":\"PredefinedAttributeName\",\ + \"documentation\":\"The name of user's proficiency. You must use name of predefined attribute present in the Amazon Connect instance.
\"\ + },\ + \"AttributeValue\":{\ + \"shape\":\"PredefinedAttributeStringValue\",\ + \"documentation\":\"The value of user's proficiency. You must use value of predefined attribute present in the Amazon Connect instance.
\"\ + },\ + \"Level\":{\ + \"shape\":\"ProficiencyLevel\",\ + \"documentation\":\"The level of the proficiency. The valid values are 1, 2, 3, 4 and 5.
\"\ + }\ + },\ + \"documentation\":\"Information about proficiency of a user.
\"\ + },\ + \"UserProficiencyDisassociate\":{\ + \"type\":\"structure\",\ + \"required\":[\ + \"AttributeName\",\ + \"AttributeValue\"\ + ],\ + \"members\":{\ + \"AttributeName\":{\ + \"shape\":\"PredefinedAttributeName\",\ + \"documentation\":\"The name of user's proficiency.
\"\ + },\ + \"AttributeValue\":{\ + \"shape\":\"PredefinedAttributeStringValue\",\ + \"documentation\":\"The value of user's proficiency.
\"\ + }\ + },\ + \"documentation\":\"Information about proficiency to be disassociated from the user.
\"\ + },\ + \"UserProficiencyDisassociateList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"UserProficiencyDisassociate\"}\ + },\ + \"UserProficiencyList\":{\ + \"type\":\"list\",\ + \"member\":{\"shape\":\"UserProficiency\"}\ + },\ \"UserQuickConnectConfig\":{\ \"type\":\"structure\",\ \"required\":[\ @@ -19933,7 +21465,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ },\ \"Username\":{\ \"shape\":\"AgentUsername\",\ @@ -20270,7 +21802,7 @@ - (NSString *)definitionString { },\ \"Tags\":{\ \"shape\":\"TagMap\",\ - \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ + \"documentation\":\"The tags used to organize, track, or control access for this resource. For example, { \\\"Tags\\\": {\\\"key1\\\":\\\"value1\\\", \\\"key2\\\":\\\"value2\\\"} }.
\"\ }\ },\ \"documentation\":\"Contains information about a custom vocabulary.
\"\ diff --git a/AWSConnect/AWSConnectService.h b/AWSConnect/AWSConnectService.h index b1618032099..35b07b18f2f 100644 --- a/AWSConnect/AWSConnectService.h +++ b/AWSConnect/AWSConnectService.h @@ -503,6 +503,28 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)associateTrafficDistributionGroupUser:(AWSConnectAssociateTrafficDistributionGroupUserRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectAssociateTrafficDistributionGroupUserResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +>Associates a set of proficiencies with a user.
+ + @param request A container for the necessary parameters to execute the AssociateUserProficiencies service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will be `nil`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectAssociateUserProficienciesRequest + */ +- (AWSTask *)associateUserProficiencies:(AWSConnectAssociateUserProficienciesRequest *)request; + +/** +>Associates a set of proficiencies with a user.
+ + @param request A container for the necessary parameters to execute the AssociateUserProficiencies service method. + @param completionHandler The completion handler to call when the load request is complete. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectAssociateUserProficienciesRequest + */ +- (void)associateUserProficiencies:(AWSConnectAssociateUserProficienciesRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; + /**This API is in preview release for Amazon Connect and is subject to change.
Associates a list of analytics datasets for a given Amazon Connect instance to a target account. You can associate multiple datasets in a single call.
@@ -853,6 +875,28 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)createPersistentContactAssociation:(AWSConnectCreatePersistentContactAssociationRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectCreatePersistentContactAssociationResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Creates a new predefined attribute for the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the CreatePredefinedAttribute service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will be `nil`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorDuplicateResource`, `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorLimitExceeded`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectCreatePredefinedAttributeRequest + */ +- (AWSTask *)createPredefinedAttribute:(AWSConnectCreatePredefinedAttributeRequest *)request; + +/** +Creates a new predefined attribute for the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the CreatePredefinedAttribute service method. + @param completionHandler The completion handler to call when the load request is complete. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorDuplicateResource`, `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorLimitExceeded`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectCreatePredefinedAttributeRequest + */ +- (void)createPredefinedAttribute:(AWSConnectCreatePredefinedAttributeRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; + /**Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator's Guide.
@@ -1388,6 +1432,28 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)deleteIntegrationAssociation:(AWSConnectDeleteIntegrationAssociationRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; +/** +Deletes a predefined attribute from the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the DeletePredefinedAttribute service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will be `nil`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorResourceInUse`, `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectDeletePredefinedAttributeRequest + */ +- (AWSTask *)deletePredefinedAttribute:(AWSConnectDeletePredefinedAttributeRequest *)request; + +/** +Deletes a predefined attribute from the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the DeletePredefinedAttribute service method. + @param completionHandler The completion handler to call when the load request is complete. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorResourceInUse`, `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectDeletePredefinedAttributeRequest + */ +- (void)deletePredefinedAttribute:(AWSConnectDeletePredefinedAttributeRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; + /**Deletes a prompt.
@@ -1986,6 +2052,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)describePhoneNumber:(AWSConnectDescribePhoneNumberRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectDescribePhoneNumberResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Describes a predefined attribute for the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the DescribePredefinedAttribute service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectDescribePredefinedAttributeResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectDescribePredefinedAttributeRequest + @see AWSConnectDescribePredefinedAttributeResponse + */ +- (AWSTaskDescribes a predefined attribute for the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the DescribePredefinedAttribute service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectDescribePredefinedAttributeRequest + @see AWSConnectDescribePredefinedAttributeResponse + */ +- (void)describePredefinedAttribute:(AWSConnectDescribePredefinedAttributeRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectDescribePredefinedAttributeResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Describes the prompt.
@@ -2556,6 +2647,28 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)disassociateTrafficDistributionGroupUser:(AWSConnectDisassociateTrafficDistributionGroupUserRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectDisassociateTrafficDistributionGroupUserResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Disassociates a set of proficiencies from a user.
+ + @param request A container for the necessary parameters to execute the DisassociateUserProficiencies service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will be `nil`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectDisassociateUserProficienciesRequest + */ +- (AWSTask *)disassociateUserProficiencies:(AWSConnectDisassociateUserProficienciesRequest *)request; + +/** +Disassociates a set of proficiencies from a user.
+ + @param request A container for the necessary parameters to execute the DisassociateUserProficiencies service method. + @param completionHandler The completion handler to call when the load request is complete. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectDisassociateUserProficienciesRequest + */ +- (void)disassociateUserProficiencies:(AWSConnectDisassociateUserProficienciesRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; + /**Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.
Lists predefined attributes for the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the ListPredefinedAttributes service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectListPredefinedAttributesResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectListPredefinedAttributesRequest + @see AWSConnectListPredefinedAttributesResponse + */ +- (AWSTaskLists predefined attributes for the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the ListPredefinedAttributes service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectListPredefinedAttributesRequest + @see AWSConnectListPredefinedAttributesResponse + */ +- (void)listPredefinedAttributes:(AWSConnectListPredefinedAttributesRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectListPredefinedAttributesResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Provides information about the prompts for the specified Amazon Connect instance.
@@ -3831,6 +3969,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)listUserHierarchyGroups:(AWSConnectListUserHierarchyGroupsRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectListUserHierarchyGroupsResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Lists proficiencies associated with a user.
+ + @param request A container for the necessary parameters to execute the ListUserProficiencies service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectListUserProficienciesResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectListUserProficienciesRequest + @see AWSConnectListUserProficienciesResponse + */ +- (AWSTaskLists proficiencies associated with a user.
+ + @param request A container for the necessary parameters to execute the ListUserProficiencies service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectListUserProficienciesRequest + @see AWSConnectListUserProficienciesResponse + */ +- (void)listUserProficiencies:(AWSConnectListUserProficienciesRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectListUserProficienciesResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Provides summary information about the users for the specified Amazon Connect instance.
@@ -3931,6 +4094,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)monitorContact:(AWSConnectMonitorContactRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectMonitorContactResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Allows pausing an ongoing task contact.
+ + @param request A container for the necessary parameters to execute the PauseContact service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectPauseContactResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorAccessDenied`, `AWSConnectErrorInternalService`, `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorLimitExceeded`, `AWSConnectErrorConflict`. + + @see AWSConnectPauseContactRequest + @see AWSConnectPauseContactResponse + */ +- (AWSTaskAllows pausing an ongoing task contact.
+ + @param request A container for the necessary parameters to execute the PauseContact service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorAccessDenied`, `AWSConnectErrorInternalService`, `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorLimitExceeded`, `AWSConnectErrorConflict`. + + @see AWSConnectPauseContactRequest + @see AWSConnectPauseContactResponse + */ +- (void)pauseContact:(AWSConnectPauseContactRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectPauseContactResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Changes the current status of a user or agent in Amazon Connect. If the agent is currently handling a contact, this sets the agent's next status.
For more information, see Agent status and Set your next status in the Amazon Connect Administrator Guide.
@@ -4003,6 +4191,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)replicateInstance:(AWSConnectReplicateInstanceRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectReplicateInstanceResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Allows resuming a task contact in a paused state.
+ + @param request A container for the necessary parameters to execute the ResumeContact service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectResumeContactResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorAccessDenied`, `AWSConnectErrorInternalService`, `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorConflict`. + + @see AWSConnectResumeContactRequest + @see AWSConnectResumeContactResponse + */ +- (AWSTaskAllows resuming a task contact in a paused state.
+ + @param request A container for the necessary parameters to execute the ResumeContact service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorAccessDenied`, `AWSConnectErrorInternalService`, `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorConflict`. + + @see AWSConnectResumeContactRequest + @see AWSConnectResumeContactResponse + */ +- (void)resumeContact:(AWSConnectResumeContactRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectResumeContactResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume.
Voice and screen recordings are supported.
@@ -4053,6 +4266,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)searchAvailablePhoneNumbers:(AWSConnectSearchAvailablePhoneNumbersRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectSearchAvailablePhoneNumbersResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Searches contacts in an Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the SearchContacts service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectSearchContactsResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorInternalService`, `AWSConnectErrorThrottling`. + + @see AWSConnectSearchContactsRequest + @see AWSConnectSearchContactsResponse + */ +- (AWSTaskSearches contacts in an Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the SearchContacts service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorInternalService`, `AWSConnectErrorThrottling`. + + @see AWSConnectSearchContactsRequest + @see AWSConnectSearchContactsResponse + */ +- (void)searchContacts:(AWSConnectSearchContactsRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectSearchContactsResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Searches the hours of operation in an Amazon Connect instance, with optional filtering.
@@ -4078,6 +4316,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)searchHoursOfOperations:(AWSConnectSearchHoursOfOperationsRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectSearchHoursOfOperationsResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Predefined attributes that meet certain criteria.
+ + @param request A container for the necessary parameters to execute the SearchPredefinedAttributes service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectSearchPredefinedAttributesResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectSearchPredefinedAttributesRequest + @see AWSConnectSearchPredefinedAttributesResponse + */ +- (AWSTaskPredefined attributes that meet certain criteria.
+ + @param request A container for the necessary parameters to execute the SearchPredefinedAttributes service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectSearchPredefinedAttributesRequest + @see AWSConnectSearchPredefinedAttributesResponse + */ +- (void)searchPredefinedAttributes:(AWSConnectSearchPredefinedAttributesRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectSearchPredefinedAttributesResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Searches prompts in an Amazon Connect instance, with optional filtering.
@@ -4603,6 +4866,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)suspendContactRecording:(AWSConnectSuspendContactRecordingRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectSuspendContactRecordingResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Adds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
+ + @param request A container for the necessary parameters to execute the TagContact service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectTagContactResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorInternalService`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorThrottling`. + + @see AWSConnectTagContactRequest + @see AWSConnectTagContactResponse + */ +- (AWSTaskAdds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
+ + @param request A container for the necessary parameters to execute the TagContact service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorInternalService`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorThrottling`. + + @see AWSConnectTagContactRequest + @see AWSConnectTagContactResponse + */ +- (void)tagContact:(AWSConnectTagContactRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectTagContactResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Adds the specified tags to the specified resource.
Some of the supported resource types are agents, routing profiles, queues, quick connects, contact flows, agent statuses, hours of operation, phone numbers, security profiles, and task templates. For a complete list, see Tagging resources in Amazon Connect.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
@@ -4650,6 +4938,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)transferContact:(AWSConnectTransferContactRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectTransferContactResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +Removes the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
+ + @param request A container for the necessary parameters to execute the UntagContact service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectUntagContactResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorInternalService`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorThrottling`. + + @see AWSConnectUntagContactRequest + @see AWSConnectUntagContactResponse + */ +- (AWSTaskRemoves the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
+ + @param request A container for the necessary parameters to execute the UntagContact service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorInternalService`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorThrottling`. + + @see AWSConnectUntagContactRequest + @see AWSConnectUntagContactResponse + */ +- (void)untagContact:(AWSConnectUntagContactRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectUntagContactResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Removes the specified tags from the specified resource.
@@ -4894,6 +5207,31 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)updateContactFlowName:(AWSConnectUpdateContactFlowNameRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectUpdateContactFlowNameResponse * _Nullable response, NSError * _Nullable error))completionHandler; +/** +This API is in preview release for Amazon Connect and is subject to change.
Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.
+ + @param request A container for the necessary parameters to execute the UpdateContactRoutingData service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will contain an instance of `AWSConnectUpdateContactRoutingDataResponse`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorResourceConflict`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorInternalService`, `AWSConnectErrorThrottling`, `AWSConnectErrorAccessDenied`. + + @see AWSConnectUpdateContactRoutingDataRequest + @see AWSConnectUpdateContactRoutingDataResponse + */ +- (AWSTaskThis API is in preview release for Amazon Connect and is subject to change.
Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.
+ + @param request A container for the necessary parameters to execute the UpdateContactRoutingData service method. + @param completionHandler The completion handler to call when the load request is complete. + `response` - A response object, or `nil` if the request failed. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorResourceConflict`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorInternalService`, `AWSConnectErrorThrottling`, `AWSConnectErrorAccessDenied`. + + @see AWSConnectUpdateContactRoutingDataRequest + @see AWSConnectUpdateContactRoutingDataResponse + */ +- (void)updateContactRoutingData:(AWSConnectUpdateContactRoutingDataRequest *)request completionHandler:(void (^ _Nullable)(AWSConnectUpdateContactRoutingDataResponse * _Nullable response, NSError * _Nullable error))completionHandler; + /**Updates the scheduled time of a task contact that is already scheduled.
@@ -5082,6 +5420,28 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)updatePhoneNumberMetadata:(AWSConnectUpdatePhoneNumberMetadataRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; +/** +Updates a predefined attribute for the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the UpdatePredefinedAttribute service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will be `nil`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectUpdatePredefinedAttributeRequest + */ +- (AWSTask *)updatePredefinedAttribute:(AWSConnectUpdatePredefinedAttributeRequest *)request; + +/** +Updates a predefined attribute for the specified Amazon Connect instance.
+ + @param request A container for the necessary parameters to execute the UpdatePredefinedAttribute service method. + @param completionHandler The completion handler to call when the load request is complete. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectUpdatePredefinedAttributeRequest + */ +- (void)updatePredefinedAttribute:(AWSConnectUpdatePredefinedAttributeRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; + /**Updates a prompt.
@@ -5575,6 +5935,28 @@ FOUNDATION_EXPORT NSString *const AWSConnectSDKVersion; */ - (void)updateUserPhoneConfig:(AWSConnectUpdateUserPhoneConfigRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; +/** +Updates the properties associated with the proficiencies of a user.
+ + @param request A container for the necessary parameters to execute the UpdateUserProficiencies service method. + + @return An instance of `AWSTask`. On successful execution, `task.result` will be `nil`. On failed execution, `task.error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectUpdateUserProficienciesRequest + */ +- (AWSTask *)updateUserProficiencies:(AWSConnectUpdateUserProficienciesRequest *)request; + +/** +Updates the properties associated with the proficiencies of a user.
+ + @param request A container for the necessary parameters to execute the UpdateUserProficiencies service method. + @param completionHandler The completion handler to call when the load request is complete. + `error` - An error object that indicates why the request failed, or `nil` if the request was successful. On failed execution, `error` may contain an `NSError` with `AWSConnectErrorDomain` domain and the following error code: `AWSConnectErrorInvalidRequest`, `AWSConnectErrorInvalidParameter`, `AWSConnectErrorResourceNotFound`, `AWSConnectErrorThrottling`, `AWSConnectErrorInternalService`. + + @see AWSConnectUpdateUserProficienciesRequest + */ +- (void)updateUserProficiencies:(AWSConnectUpdateUserProficienciesRequest *)request completionHandler:(void (^ _Nullable)(NSError * _Nullable error))completionHandler; + /**Assigns the specified routing profile to the specified user.
diff --git a/AWSConnect/AWSConnectService.m b/AWSConnect/AWSConnectService.m index dfc0403c8b8..625426a3147 100644 --- a/AWSConnect/AWSConnectService.m +++ b/AWSConnect/AWSConnectService.m @@ -40,6 +40,7 @@ @implementation AWSConnectResponseSerializer + (void)initialize { errorCodeDictionary = @{ @"AccessDeniedException" : @(AWSConnectErrorAccessDenied), + @"ConflictException" : @(AWSConnectErrorConflict), @"ContactFlowNotPublishedException" : @(AWSConnectErrorContactFlowNotPublished), @"ContactNotFoundException" : @(AWSConnectErrorContactNotFound), @"DestinationNotAllowedException" : @(AWSConnectErrorDestinationNotAllowed), @@ -614,6 +615,28 @@ - (void)associateTrafficDistributionGroupUser:(AWSConnectAssociateTrafficDistrib }]; } +- (AWSTask *)associateUserProficiencies:(AWSConnectAssociateUserProficienciesRequest *)request { + return [self invokeRequest:request + HTTPMethod:AWSHTTPMethodPOST + URLString:@"/users/{InstanceId}/{UserId}/associate-proficiencies" + targetPrefix:@"" + operationName:@"AssociateUserProficiencies" + outputClass:nil]; +} + +- (void)associateUserProficiencies:(AWSConnectAssociateUserProficienciesRequest *)request + completionHandler:(void (^)(NSError *error))completionHandler { + [[self associateUserProficiencies:request] continueWithBlock:^id _Nullable(AWSTask * _Nonnull task) { + NSError *error = task.error; + + if (completionHandler) { + completionHandler(error); + } + + return nil; + }]; +} + - (AWSTask