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Cannot add mega.nz 2FA #4834

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Malkybutt opened this issue Mar 7, 2025 · 3 comments
Open
1 task

Cannot add mega.nz 2FA #4834

Malkybutt opened this issue Mar 7, 2025 · 3 comments

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@Malkybutt
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Steps To Reproduce

  1. Go to https://mega.nz/fm/account/security)
  2. Click on Two-factor authentication (2FA) to generate the QR code/Key
  3. Scan the Code or enter the key manually

Expected Result

The key is added to your wallet and codes are generated

Actual Result

The app says key invalid (it works on Microsoft Authenticator)

Screenshots or Videos

No response

Additional Context

No response

Build Version

2020.1.0 (466)

What server are you connecting to?

EU

Self-host Server Version

No response

Environment Details

No response

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@S-Kakar
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S-Kakar commented Mar 7, 2025

Thank you for your report! We've added this to our internal board for review.
ID: PM-18997

@curtis-livefront
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@Malkybutt We have not been able to reproduce this issue. Could you please test again with the latest version of the app and share your results? Please include a screen recording if possible.

@Malkybutt
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@Malkybutt We have not been able to reproduce this issue. Could you please test again with the latest version of the app and share your results? Please include a screen recording if possible.

Hello @curtis-livefront. I tried several times on Edge, but it didn't work. Eventually, I got it to work by using another phone to generate the QR code within the MEGA app, and that did the trick. I'm not sure why I didn't try a different browser or device earlier, silly me. No idea why it failed on Edge, but I guess that's just one of Microsoft's mysteries. Thanks again!

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