Can't set up passkey on Dual Messenger Whatsapp in OneUi

[istituzionealsole]

Origin

Native Application (non-browser app)

Web URL or App name

com.whatsapp

Passkey Action

• Creating new passkey (Registration)
• Signing in (Authentication)

Build Information

Build Version
2025.2.0 (19883)

What server are you connecting to?
US

Self-host Server Version
No response

Environment Details
Device: Samsung S23+
OS: OneUi 6.1

Additional Information

Steps To Reproduce
Install another Whatsapp as a dual messenger app (on OneUi, settings > advanced features > dual messenger > Whatsap
On WhatsApp, try to set up the passkey in the menu

Expected Result
I can create a passkey and save it on bitwarden

Actual Result
after clicking the "create a passkey" prompt, there's just a loading icon

Screenshots or Videos

Additional Context
No response

Screen_Recording_20250316_000115_WhatsApp.mp4

I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[S-Kakar]

Thank you for your report! We've added this to our internal board for review.
ID: PM-19258

[SaintPatrck]

Hi @istituzionealsole

From the video I can see neither Bitwarden or any other password manager is invoked, which leads me to believe this is not a Bitwarden issue. Out of curiousity, if you enable a different passkey provider, like Google Password Manager, does the system passkey prompt display? Are you able to successfully create a WhatsApp passkey with any other password manager?

We are aware of issues with WhatsApp when attempting to create a passkey from their Settings screen after logging in and have reported the issue to WhatsApp for further investigation but the behavior in those scenarios does not match the behavior you're experiencing.

We have found a workaround for creating a passkey. During the initial login WhatsApp prompts to create a passkey. Creating a passkey from this flow has results in success during our tests. More details about WhatsApp issues can be found in this thread: #4582 (comment).

Since this issue is outside of our control I'm going to close this thread. If you have any more details, don't hesitate to leave them on the thread and we can re-open it if needed.