App crashes/closes if you keep it open in the background long enough

[frenkel]

Steps To Reproduce

1. Open the app.
2. Switch to a different app without closing the app.
3. After long enough time, or a big number of other apps used, open the Bitwarden Authenticator app again from the homescreen.
4. App opens an empty screen and then crashes.
5. Click icon again: it opens without problems.

Expected Result

App should just continue to work.

Actual Result

App opens an empty screen and then crashes.

Screenshots or Videos

No response

Additional Context

No response

Build Version

2025.2.0

Environment Details

• Device: iPhone 11
• OS Version: 18.3.1

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[Adedamola-Aina]

Hi @frenkel

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development-related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.
Thanks!

[frenkel]

How long did you wait before re-opening? I always have it after a few hours, sometimes earlier. Note that I have face-id activated and session timeout set to: on app restart

I don't see how this is not a bug but something I need to contact support for. What can support do to fix a crash like this?