Support

Contact support

If you experience any difficulties with installing or using On-Site WebCSD, please contact our support team at support@ccdc.cam.ac.uk who will be happy to assist you.

Providing feedback

If you would like to provide some feedback our support team would be happy to hear from you at the above email address.

Offline Installation

This release will be only available online, if this is a problem please contact us. In the future we plan on supporting offline installs.

Troubleshooting

Rollback in case of Update failure

If an update fails and you need to revert to the previous working version, follow the instructions in the Updates section with the <specific release tag> set to the previous version.

Viewing logs

To view the container logs, use the following command:

docker logs [OPTIONS] <CONTAINER>

For a list of containers, use the following command:

docker-compose ps

For more information see the Docker documentation: https://docs.docker.com/engine/reference/commandline/logs/