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CiteLibre Rendez-Vous allows you to easily manage the availabilities of your public services for appointments. Users can book them amongst your defined slots, as long as they remain available, and are automatically notified based on the organization you have set up thanks to a powerful workflow manager.
The full application is a combination of :
- The CiteLibre web application that allows
- users to take appointments
- back office admins to administrate the website - no technical skills required
- Its related database that holds a full dataset for you to use/reuse/learn from
- Keycloak that allows a single-sign-on feature that can simulate a Citizen Management System to log in and access his data to pre-fill form fields
- Matomo to keep track and display statistics based on visits
- Elasticsearch and Kibana to index business-related data such as users behaviours to display a decision making tool as a dashboard with graphics
- Mailpit to display all notifications sent to either the users or the civil servants
- SolR to index availabilities and their geographical positions to be displayed on a map
Whether you run a seasonal service (with predictable variations in demand) or not, control your availability slots precisely and in real time.
- A white-label interface for customization
- Fully customizable content
- Several different entry points
- Several calendar templates available
- Display availability on a map
- Connection to queue managers possible
- An agenda by appointment type
- Unlimited number of agendas
- A fully customizable reservation form
- A publication schedule
- Concepts of typical and specific weeks
- Numerous setting options available
- Controlling overbooking
- Automatic validation of appointments or prior pre-instruction
- Real-time changes to your reception capacity
- Advanced user notification settings
- RGPD Compliance
- Fully customizable reminder policy for appointments
- Collection and display of usage statistics to adapt your reception capacity