smart endpointing plan update

Author: rmcwhorter

fern/customization/speech-configuration.mdx

@@ -16,35 +16,20 @@ This plan defines the parameters for when the assistant begins speaking after th
 - **Wait Time Before Speaking**: You can set how long the assistant waits before speaking after the customer finishes. The default is 0.4 seconds, but you can increase it if the assistant is speaking too soon, or decrease it if there’s too much delay.
 **Example:** For tech support calls, set `waitSeconds` for the assistant to more than 1.0 seconds to give customers time to complete their thoughts, even if they have some pauses in between.
 
-- **Smart Endpointing**: This feature uses advanced processing to detect when the customer has truly finished speaking, especially if they pause mid-thought. It’s off by default but can be turned on if needed. **Example:** In insurance claims, `smartendpointingEnabled` helps avoid interruptions while customers think through responses and as they formulate responses. Example: The assistant mentions "do you want a loan," triggering the system to check the customer's response. If the customer responds with "yes" (matching the CustomerRegex for "yes|no"), the system waits for 1.1 seconds before proceeding, allowing time for further clarification. For responses requiring number sequences like "What’s your account number?", set longer timeouts like 5 seconds or more to accommodate pauses between digits.
+- **Smart Endpointing Plan**: This feature uses advanced processing to detect when the customer has truly finished speaking, especially if they pause mid-thought. It can be configured in three ways:
+  - **Off**: Disabled by default
+  - **LiveKit**: Recommended for English conversations as it provides the most sophisticated solution for detecting natural speech patterns and pauses. LiveKit can be fine-tuned using the `waitFunction` parameter to adjust response timing based on the probability that the user is still speaking.
+  - **Vapi**: Recommended for non-English conversations or as an alternative when LiveKit isn't suitable
+
+  ![LiveKit Smart Endpointing Configuration](../static/images/advanced-tab/livekit-smart-endpointing.png)
+
+  **Example:** In insurance claims, Vapi's smart endpointing helps avoid interruptions while customers think through complex responses. For instance, when the assistant asks "do you want a loan," the system can intelligently wait for the complete response rather than interrupting after the initial "yes" or "no." For responses requiring number sequences like "What's your account number?", the system can detect natural pauses between digits without prematurely ending the customer's turn to speak.
 
 - **Transcription-Based Detection**: Customize how the assistant determines that the customer has stopped speaking based on what they’re saying. This offers more control over the timing. **Example:** When a customer says, "My account number is 123456789, I want to transfer $500." 
   - The system detects the number "123456789" and waits for 0.5 seconds (`WaitSeconds`) to ensure the customer isn't still speaking.
   - If the customer were to finish with an additional line, "I want to transfer $500.", the system uses `onPunctuationSeconds` to confirm the end of the speech and then proceed with the request processing.
   - In a scenario where the customer has been silent for a long and has already finished speaking but the transcriber is not confident to punctuate the transcription, `onNoPunctuationSeconds` is used for 1.5 seconds. 
 
-Here's a code snippet for Start Speaking Plan -
-
-```json
-  "startSpeakingPlan": {
-    "waitSeconds": 0.4,
-    "smartEndpointingEnabled": false,
-    "customEndpointingRules": [
-      {
-        "type": "both",
-        "assistantRegex": "customEndpointingRules",
-        "customerRegex": "customEndpointingRules",
-        "timeoutSeconds": 1.1
-      }
-    ],
-    "transcriptionEndpointingPlan": {
-      "onPunctuationSeconds": 0.1,
-      "onNoPunctuationSeconds": 1.5,
-      "onNumberSeconds": 0.5
-    }
-  } 
-```
-
 
 ## Stop Speaking Plan
 The Stop Speaking Plan defines when the assistant stops talking after detecting customer speech.