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[APM] Display a warning on the Service Map when multiple services point to the same exit span #213124

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crespocarlos opened this issue Mar 4, 2025 · 0 comments
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apm:service-maps Service Map feature in APM enhancement New value added to drive a business result Team:obs-ux-infra_services Observability Infrastructure & Services User Experience Team

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@crespocarlos
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crespocarlos commented Mar 4, 2025

Summary

With the new implementation of the Service Map API, multiple services connection originating from the load balancers may cause the map to be incomplete. Another consequence because of the nature of the new implementation, ie: getting the first combination of service.name + span.destination.service.resource found, the map could change every time the page refreshes and this will cause confusion to users.

To facilitate troubleshooting we want to display a warning on the service map when such a case is identified.

Example:

Image

The warning could be improved in the future to include other common problems that can be identified using known heuristics in the data.

AC

  • When span.destination.service.resource points to more than 1 service, a warning is displayed
@crespocarlos crespocarlos added apm:service-maps Service Map feature in APM Team:obs-ux-infra_services Observability Infrastructure & Services User Experience Team enhancement New value added to drive a business result labels Mar 4, 2025
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Labels
apm:service-maps Service Map feature in APM enhancement New value added to drive a business result Team:obs-ux-infra_services Observability Infrastructure & Services User Experience Team
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