Element Randomly gives a "database disconnected" error followed by a "missing session data" error.

[markrosenbaum]

Steps to reproduce

1. Where are you starting? What can you see?
2. What do you click?
3. More steps…

Outcome

What did you expect?

What happened instead?

Operating system

ChromeOS

Browser information

No response

URL for webapp

https://matrix.mit.edu/#/room/#general:matrix.mit.edu

Application version

No response

Homeserver

No response

Will you send logs?

Yes

[markrosenbaum]

Logs have been sent and I'll also upload screenshots of the error

[dbkr]

Logs don't appear to have come through and the issue is almost empty. We'd need something to go on here. A screenshot of the 'database disconnected' error perhaps? It's hard to know where this error might have even come from.

[markrosenbaum]

Hi,
Sorry about that, I got busy yesterday and completely forgot to add more details. It's strange that the logs didn't go through. Let me go grab the screenshot I took and I'll also manually upload the logs to this issue.
-Mark

[markrosenbaum]

For some reason GitHub was having problems letting me upload files to the issue so I just uploaded them into the following Repo:
https://github.com/markrosenbaum/element-web-issues-26991/

rageshake.tar is the error log dump from when I was shown the error screen.
rageshake-af.tar is the error log dump from after I logged out and logged back in, fixing the issue.
The screenshot is of an error directly following the database error, sadly I did not happen to get a screenshot of the database error.

[markrosenbaum]

The OS this issue occurred on is ChromeOS running the Chrome browser with the following version:
114.0.5735.347 (Official Build) (64-bit)

Here are the version details for the element-web instance:
Element version: 1.11.52
Crypto version: Olm 3.2.15

The Following is when the issue occurred:

1. I had logged in and sent some messages.
2. I then got busy and changed tabs to work on something else, the element tab was left open.
3. When I came back to element it was displaying the database error, followed by the session error.

[t3chguy]

ChromeOS isn't a supported environment nor an Experimental one so this has to be closed as per that policy https://github.com/element-hq/element-web#supported-environments - sorry