Images not loading

[maltejk]

Steps to reproduce

1. Where are you starting? What can you see?
   I shared some pictures with a contact, but cant see them after sending. Older picture are shown as "Loading..." with a spinner spinning forever. Text is fine

2. What do you click?
   Nothing else actually. If I tap the picture, I can see another line with 404 in the server log.

3. More steps…
   None.

Outcome

What did you expect?

The picture should be shown.

What happened instead?

The "Loading..." with spinner just stays there.

I have extracted some server logs:

Server logs below. Note the different unser agents requesting different URL

212.53.0.0 - - [16/Aug/2024:20:21:50 +0000] "GET /_matrix/client/v1/media/download/kadse.xyz/YTlPNGubBorNMzOpaiZgTqly HTTP/1.1" 404 86 "-" "Element X/1.7.1 (Mac; macOS Version 14.6.1 (Build 23G93); Scale/2.00)"
212.53.0.0 - - [16/Aug/2024:20:21:50 +0000] "GET /_matrix/client/v1/media/download/kadse.xyz/WRuobPDJnDvIMmvxkQzzffWN HTTP/1.1" 404 86 "-" "Element X/1.7.2 (iPhone 12 Pro; iOS 17.5.1; Scale/3.00)"
212.53.0.0 - - [16/Aug/2024:20:21:50 +0000] "GET /_matrix/media/v3/download/kadse.xyz/WRuobPDJnDvIMmvxkQzzffWN?allow_redirect=true HTTP/2.0" 200 186305 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.11.74 Chrome/126.0.6478.185 Electron/31.3.1 Safari/537.36"
212.53.0.0 - - [16/Aug/2024:20:21:50 +0000] "GET /_matrix/client/v1/media/download/kadse.xyz/WRuobPDJnDvIMmvxkQzzffWN HTTP/1.1" 404 86 "-" "Element X/1.7.1 (Mac; macOS Version 14.6.1 (Build 23G93); Scale/2.00)"
212.53.0.0 - - [16/Aug/2024:20:21:50 +0000] "GET /_matrix/client/v1/media/download/kadse.xyz/WRuobPDJnDvIMmvxkQzzffWN HTTP/1.1" 404 86 "-" "Element X/1.7.2 (iPhone 12 Pro; iOS 17.5.1; Scale/3.00)"
212.53.0.0 - - [16/Aug/2024:20:21:50 +0000] "GET /_matrix/media/v3/download/kadse.xyz/aWBfchyvovlTGaBHXhtFrGce?allow_redirect=true HTTP/2.0" 200 1207831 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.11.74 Chrome/126.0.6478.185 Electron/31.3.1 Safari/537.36"
212.53.0.0 - - [16/Aug/2024:20:21:58 +0000] "GET /_matrix/client/v1/media/download/kadse.xyz/aWBfchyvovlTGaBHXhtFrGce HTTP/1.1" 404 86 "-" "Element X/1.7.2 (iPhone 12 Pro; iOS 17.5.1; Scale/3.00)"

Your phone model

iPhone 12 Pro

Operating system version

iOS 17.5.1

Application version

1.7.2 (118)

Homeserver

Synapse 1.95.1-1~bpo12+1

Will you send logs?

No

[pixlwave]

Have you signed into the app within the last week? There was a bug where we were caching the server version from matrix.org and so the app would attempt to use the wrong API to download media. This is fixed in 1.7.3 for a new login (or should fix itself when the cache expires in 7 days on 1.7.2).

[maltejk]

@pixlwave 👋 Yes, I did sign into the app on that day I opened the issue. After updating to 1.7.3, the issue is gone. Many thanks!