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Descriptions aren’t working for logged-in vendors #2642

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slbeat opened this issue Apr 9, 2025 · 2 comments
Open

Descriptions aren’t working for logged-in vendors #2642

slbeat opened this issue Apr 9, 2025 · 2 comments

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@slbeat
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slbeat commented Apr 9, 2025

Bug Description

I can not add a short description or product description when going in to edit a product being logged in as a vendor. I’m unable to click into the visual/text editor and add anything. I have tested by disabling all plugins except for Dokan and Woocommerce, trying a different theme and it still is not working. Any help would be appreciated.

Step To Reproduce

  1. Go to vendor dashboard
  2. Click on short description or product description in the text editor
  3. Unable to type in the text editors

Image

Expected Behaviour

Supposed to be able to type within the text editor

Actual Behaviour

Unable to type within the text editor and it appears to be unresponsive

Additional Information

No response

Environment (please complete the following information)

1. Dokan Version: 3.14.11
3. WooCommerce Version: 9.7.1
4. Browser: chrome
5. Current Theme: Hello Elementor
@mr-gausulazam
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Hello @slbeat ,

I hope you are doing well.

Thank you for explaining your issues. It might be related to the theme. First, try switching your theme to a default WordPress theme like Storefront or Twenty Twenty and see if the problem persists. If the issue continues, please inform me, and I'll offer a possible solution.

Best regards,

@slbeat
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slbeat commented Apr 29, 2025

I have already tried testing by switching themes and by disabling all plugins except for Dokan and Woocommerce, and it still is not working. Any other help would be appreciated.

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