Weekly Summaries are being sent multiple times per user

[leedongwei]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

Expected Result

Actual Result

Product Area

Alerts

Link

No response

DSN

No response

Version

No response

┆Issue is synchronized with this Jira Improvement by Unito

[ceorourke]

Josh's investigation notes from last week: https://www.notion.so/sentry/Weekly-Reports-Investigation-f9c57bbb73114a13ba4d31f440f6477c

Logs PR: #71629

So far empty data: https://sentry.sentry.io/performance/traces/?end=2024-05-20T06%3A59%3A59&project=1&query=span.op%3Aweekly_reports.deliver_reports&start=2024-05-17T07%3A00%3A00

Transactions data: https://sentry.sentry.io/performance/summary/?project=1&statsPeriod=14d&transaction=sentry.tasks.summaries.weekly_reports.prepare_organization_report

Some Sentry errors:
https://sentry.sentry.io/issues/5012013434/events/ba43bf64e04545d1ae1172beaec19eec/?project=1&statsPeriod=14d
https://sentry.sentry.io/issues/5286598412/events/4173cb1d3164483ba4823589f100fc40/?project=1&statsPeriod=14d
https://sentry.sentry.io/issues/4678838126/events/4ed43d1e9bb944db97f717952a28400f/?project=1&statsPeriod=14d
https://sentry.sentry.io/issues/5286475427/events/72fcfde5bd914c91a871a69e48e39172/?project=1&statsPeriod=14d

[ceorourke]

Request to update the time frame title in weekly reports: #71458

[kevinrenskers]

Same problem here. I was getting a duplicate report for many weeks, but today I got 3 reports sent to me. Two of them one hour apart, and then another one 6 hours later.

This is all the same project sent to the same person.

[kevinrenskers]

Same happened with a different project just now, but so far "just" a duplicate, not 3 copies 😅

Edit: and the third one also just came in.

[souredoutlook]

Hi @leedongwei we are see many reports of this since July 27th:

https://sentry.zendesk.com/agent/tickets/127929
https://sentry.zendesk.com/agent/tickets/127934
https://sentry.zendesk.com/agent/tickets/127977
https://sentry.zendesk.com/agent/tickets/128054
https://sentry.zendesk.com/agent/tickets/128054

[ReneGreen27]

I have an additional example of this here:
https://sentry.zendesk.com/agent/tickets/128169

[getsantry]

Routing to @getsentry/product-owners-unknown for triage ⏲️

[JoshFerge]

#76031 addresses. closing for now.