update help, remove outdated heroku info, replace with digitalocean

Author: robguthrie

en/src/policy/subscriptions/pricing_faq.md

@@ -6,6 +6,7 @@ Start a Loomio group (if you have not already done so) from this page: [Try Loom
 
 ### Does my organization qualify for the nonprofit discount?
 Loomio is proud to support nonprofit and member funded organisations. These organizations may be eligible to receive 25% to 50% off our plans.
+
 Nonprofit discounted pricing is available to organisations who operate as a charity, nonprofit, nongovernmental, member funded, or social change organisation.
 
 Examples of organizations that qualify:
@@ -46,9 +47,13 @@ However you have our promise that we'll run our loomio.com service for our custo
 Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. See [Security overview ](https://help.loomio.com/en/policy/security) for details on how we protect your data. Your input and feedback on our security is always appreciated.
 
 ### Where are Loomio cloud services hosted?
-Our global service at loomio.com is hosted in the USA, operated by Heroku and running on Amazon Web Services data center.
+Our services run within DigitalOcean datacenters.
+
+loomio.com is hosted in New York City, USA.
+
+loomio.eu is hosted in Amsterdam, Netherlands.
 
-Our regional services loomio.eu run on Amazon Web Services in the Netherlands, and loomio.nz on Amazon Web Services in Australia.
+loomio.nz is hosted in Sydney, Australia.
 
 ### Why should we trust Loomio?
 We've been in business for more than 10 years. We have great relationships with our customers. We're run by a worker-owned cooperative - which means the people who create Loomio also have ownership in it. 

en/src/user_manual/privacy.md

@@ -44,31 +44,26 @@ Loomio software is constantly evolving. Software updates include release notes n
 
 ### Loomio.com
 
-#### Hosted service provider
-Heroku is a cloud application platform used by organizations of all sizes to deploy and operate applications throughout the world. Heroku’s platform provides infrastructure management, scaling, and security.
+#### Cloud services provider
+Loomio is run on top of DigitalOcean cloud computing services.
 
-Heroku applies security best practices and manages platform security, protecting customers from threats. Heroku applies security controls at every layer from physical to application, isolating applications and data, and rapidly deploys security updates without customer interaction or service interruption.
+More information on DigitalOceans security practices and certifications can be [https://www.digitalocean.com/security](https://www.digitalocean.com/security).
 
-More information can be found at [Heroku’s security policy](https://www.heroku.com/policy/security).
-
-Heroku utilises ISO 27001 and FISMA certified data centres managed by Amazon. Information about security at Amazon data centres is available [here](https://aws.amazon.com/security/).
 
 #### Backup data and Recovery
-Loomio software and data recovery are managed by Heroku. The software and data is automatically backed up as part of the deployment process on secure, access controlled, and redundant storage.  Heroku use these backups to deploy the Loomio software and data across the platform and automatically bring the application back online in the event of an outage.
-
-More information can be found at [Heroku’s security policy](https://www.heroku.com/policy/security).
+Loomio retains daily backups for 60 days. 
 
-#### govt.loomio.nz
+When you delete you group there is a 14 day delay to allow for recovery from accidental deletion or rouge administrators. After the delay, your group and all it's data is removed from our database.
 
-govt.loomio.nz is an instance of Loomio running on Amazon Web Services (AWS) datacenters in Sydney, Australia, which is approved for NZ Government data processing.
+#### loomio.nz
 
-New Zealand Cloud Security and Compliance information is available [here](https://aws.amazon.com/compliance/new-zealand-data-protection/).
+loomio.nz is an instance of Loomio running on DigitalOcean datacenters in Sydney, Australia.
 
 ## Third Party Security Assessment
 
 Loomio software and service has been assessed by:
 
-- eHealth Systems, SA Health, Government of South Australia - Security Scan (by IBM Security AppScan Standard 9.0.3, December 2018)
+- eHealth Systems, SA Health, Government of South Australia - Security Scan
 - New Zealand Government Marketplace: Loomio currently holds Tier 3 security status.  For more information, see [Marketplace.govt.nz - Cloud services security risk and assurance](https://marketplace.govt.nz/suppliers/apply-to-be-a-supplier-2/cloud-services-security-risk-and-assurance/)
 - New Zealand Government Ministry of Social Development - Cloud Computing User Assessment
 - NZTA Security Scan by Aura Information Security.