Front page text updates.

Author: dracos

app/views/foi/requests/index.html.erb

@@ -1,9 +1,10 @@
-<% content_for :page_title, 'Make a Freedom of Information request' %>
+<% content_for :page_title, 'Make a request for information' %>
 <% content_for :body_classes, 'foi foi-index' %>
 
-<h1 class="heading-xlarge" style="max-width: 12em;">Make a Freedom of Information request, or&nbsp;an EIR request</h1>
+<h1 class="heading-xlarge" style="max-width: 12em;">Make a request for information</h1>
 
-<p class="text">You have a right to request any recorded information held by the Council.</p>
+<p class="text">You have a right to request any recorded information held by the Council.
+These are known as ‘Freedom of Information’ or ‘Environmental Information’ requests.</p>
 
 <!-- Currently not working
 <p class="text">
@@ -24,30 +25,30 @@
 <div class="post-cta-information text">
   <h2 class="heading-medium">Requesting information about yourself</h2>
 
-  <p>If you want information about yourself, such as a social care file, your employment record, or details of correspondence between yourself and the council, <a href="https://www.hackney.gov.uk/subject-access-request">you should make a Subject Access request</a>.
+  <p>If you want information about yourself, such as a social care file, your employment record, or copies of correspondence between yourself and the council, <a href="https://www.hackney.gov.uk/subject-access-request">you should make a Subject Access request</a>.
 
   <h2 class="heading-medium">Other ways to request information</h2>
 
-  <h3 class="heading-small">“Business as usual” requests</h3>
-  <p>Often <a href="https://www.hackney.gov.uk/contact-us">contacting the relevant department</a> to ask common questions can be faster than waiting for an FOI response. Give it a try!</p>
+  <h3 class="heading-small">“Business as usual” or “service” requests</h3>
+  <p>Often <a href="https://www.hackney.gov.uk/contact-us">contacting the relevant department</a> directly to ask common questions can be faster than waiting for a formal FOI response. This typically works best when you’d like information such as copies of Council Tax bills, property repair records or confirmation of attending school.</p>
 
-  <h3 class="heading-small">Freedom of Information (FOI) requests</h3>
-  <p>We recommend you <%= link_to 'use our online FOI request form', new_foi_request_path %>. But we <em>will</em> respond to any FOI request made in writing. That includes:</p>
+  <h3 class="heading-small">Freedom of Information (FOI) and Environmental Information Requests</h3>
+  <p>We recommend you <%= link_to 'use our online FOI request form', new_foi_request_path %> as it will guide you to make a structured request and signpost you to any relevant information that we’ve already published. But we <em>will</em> respond to any FOI or EIR request made in writing. That includes:</p>
 
   <div style="padding-left: 2em">
     <h4 class="heading-xsmall">By email</h4>
-    <p><a href="mailto:foioc@hackney.gov.uk">foioc@hackney.gov.uk</a></p>
+    <p><a href="mailto:informationmanagement@hackney.gov.uk">informationmanagement@hackney.gov.uk</a></p>
 
     <h4 class="heading-xsmall">By post</h4>
     <p>
-      Information Management Team<br>
+      Information Governance Team<br>
       4th Floor, Hackney Service Centre<br>
       1 Hillman Street<br>
       London<br>
       E8 1DY
     </p>
   </div>
 
-  <h3 class="heading-small">Environmental Information Regulations (EIR) requests</h3>
-  <p>EIR requests can be submitted in writing by any of the above methods, as well as verbally, to <a href="tel:+442083567887">020 8356 7887</a>, in which case an officer will transcribe your request, and confirm it in writing.</p>
+  <h3 class="heading-small">Making a verbal request for information</h3>
+  <p>We understand that some customers may need additional support to make a request. To speak to a colleague, please contact Customer Services on 020 8356 3000.</p>
 </div>