complaints.html.erb

<% @title = "Complaints about us" %>
<%= render :partial => 'sidebar' %>
<div id="left_column_flip" class="left_column_flip">
  <h1>
    <%= @title %>
  </h1>
  <dl>
    <dt id="complaints">
      How do we deal with complaints about us?
      <a href="#complaints">#</a>
    </dt>
    <dd>
      <p>
        If you have a complaint about the way we are running the WhatDoTheyKnow
        service, please <a href="<%=  help_contact_path %>">contact the admin
        team</a>. Those seeking to make complaints via other routes will be
        directed to the admin team.
      </p>
      <p>
        If you are unhappy with the way a matter has been handled by one team
        member, you can request that another member of the team review what has
        taken place and seek to resolve the matter.
      </p>
      <p>
        The WhatDoTheyKnow team will seek to apply the site’s existing policies
        or discuss adapting the policies to respond to any novel circumstances
        which arise.
      </p>
      <p>
        We endeavour to deal with complaints promptly; occasionally we decide to
        wait for one of our regular monthly meetings to discuss a case, we will
        inform you if that is happening in relation to a matter you have raised.
      </p>
      <p>
        Having been through these two phases, should you remain unhappy with a
        decision made by the WhatDoTheyKnow team, you may request that the
        matter is discussed internally with a group including mySociety’s Chief
        Executive to resolve it. mySociety is the parent organisation of
        WhatDoTheyKnow.
      </p>
      <p>
        If necessary, mySociety’s Chief Executive will make a
        recommendation to the mySociety trustees who will make the final decision
        on the matter. Ultimately, the trustees are responsible for the running of
        WhatDoTheyKnow.
      </p>
      <p>
        WhatDoTheyKnow’s activity is subject to regulation by the Information
        Commissioner, <abbr title="Office of Communications">Ofcom</abbr>, and 
        the Charity Commission.
        Those who remain dissatisfied are welcome to use these and other external
        routes of complaint and appeal open to them.
      </p>
    </dd>
  </dl>

  <%= render partial: 'history' %>
</div>