Make some initial update to reference the Online Safety Act

This makes some initial additions to help pages with reference to the
Online Safety Act. Further, more detailed, updates may be needed in due
course.

Author: sagepe

lib/views/help/complaints.html.erb

@@ -46,9 +46,9 @@
       </p>
       <p>
         WhatDoTheyKnow’s activity is subject to regulation by the Information
-        Commissioner and the Charity Commission. Those who remain dissatisfied
-        are welcome to use these and other external routes of complaint and
-        appeal open to them.
+        Commissioner, the Office of Communications  and the Charity Commission.
+        Those who remain dissatisfied are welcome to use these and other external
+        routes of complaint and appeal open to them.
       </p>
     </dd>
   </dl>

lib/views/help/house_rules.html.erb

@@ -7,7 +7,7 @@
   <ul>
     <li>Only use WhatDoTheyKnow to request specific information. Don't use it to send general messages to public authorities or for personal messages.</li>
     <li>Don't include things that could be seen as harmful or untrue in your requests and comments. Don't make allegations.</li>
-    <li>Don't post anything that is against the law, threatening, abusive, or offensive.</li>
+    <li>Don't post anything that is against the law, threatening, abusive, or offensive. Any such content will be <%= link_to 'removed', help_removing_information_path %>.</li>
     <li>Only request information that anyone could expect to get. If you have a special right to certain information, 
     like your personal data, contact the public body directly. The same goes for personal information about your family 
     members. Requests for your own data are called Subject Access Requests. The Information Commissioner (ICO) has 

lib/views/help/removing_information.html.erb

@@ -44,17 +44,43 @@
     harassment.</li>
     <li>Material that unfairly damages the reputation of a person, a business, or
     an organisation (sometimes called defamatory or libellous material).</li>
-    <li>Material that it is against the law to publish.</li>
+    <li>As defined in the Online Safety Act (2023), material that is terrorism
+    content, CSEA content and other priority illegal content.</li>
+    <li>Material more widely that it is against the law to publish.</li>
     <li>Any other material that would breach our House Rules.</li>
   </ul>
 
   <p>You can find a link to report a request on every request page.</p>
 
-  <h2 id="officers">
-    For FOI Officers and other employees of public authorities
-    <%= link_to '#', '#officers' %>
+  <h2 id="all">
+    For all users of WhatDoTheyKnow
+    <%= link_to '#', '#all' %>
   </h2>
 
+  <h3 id="illegal">
+    I would like to report the presence of illegal content that should
+    be removed
+    <%= link_to '#', '#illegal' %>
+  </h3>
+
+  <p>We do not tolerate the publication of illegal material on the site, in particular
+  that which falls under the scope of the Online Safety Act (2023). This includes
+  terrorism content, CESA content and other forms of priority illegal content as defined
+  in the act. We have assessed that the risk of the majority of this type of content is
+  low accross the site, but see below for specific notes on abusive or threatening content.
+  Requests made through this site are sent to public bodies and as such are unlikely
+  to contain this sort of material and can be quickly flagged if they do. Should we identify
+  areas where there may be a risk of this sort of content, such as unused user profiles, we
+  take steps to minimise the risk of these being viewed.
+  If you come across any material of this nature, please
+  <%= link_to 'contact us', help_contact_path %> and we will assess and remove any
+  content. To enable us to assist you as quickly as possible, please include
+  a link to the message or document where it appears on WhatDoTheyKnow or the
+  unique email address that is associated with the request so that we can act quickly
+  to hide the content while it is assessed.
+  If you think that we have removed content in error, you can let us know as well. See
+  our <%= link_to 'complaints procedure here', help_complaints_path %>.
+
   <h3 id="abusive">
     I would like to remove a message that is abusive, threatening or
     inappropriate
@@ -70,6 +96,12 @@
   unique email address that is associated with the request. Please see our House
   Rules for more information about what we expect from our users.</p>
 
+  <h2 id="officers">
+    For FOI Officers and other employees of public authorities
+    <%= link_to '#', '#officers' %>
+  </h2>
+
+
   <h3 id="data_breach">
     There has been a data breach, and I would like to remove personal
     information that has been released in error