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[#1973] Minor improvements to OSA content #1974

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merged 4 commits into from
Mar 12, 2025
Merged

[#1973] Minor improvements to OSA content #1974

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30518b4
Use "Ofcom" instead of the lesser known sunday name.
mdeuk Mar 11, 2025
dcf2dbf
Correct typo `CESA`, link to OSA, and tweak paragraphs
mdeuk Mar 11, 2025
65a63f1
Fix typo in anchor / add anchor
mdeuk Mar 11, 2025
0901b7d
Remove extraneous paragraph, correct typo
mdeuk Mar 12, 2025
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3 changes: 2 additions & 1 deletion lib/views/help/complaints.html.erb
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Expand Up @@ -46,7 +46,8 @@
</p>
<p>
WhatDoTheyKnow’s activity is subject to regulation by the Information
Commissioner, the Office of Communications and the Charity Commission.
Commissioner, <abbr title="Office of Communications">Ofcom</abbr>, and
the Charity Commission.
Those who remain dissatisfied are welcome to use these and other external
routes of complaint and appeal open to them.
</p>
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53 changes: 34 additions & 19 deletions lib/views/help/removing_information.html.erb
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Expand Up @@ -44,8 +44,9 @@
harassment.</li>
<li>Material that unfairly damages the reputation of a person, a business, or
an organisation (sometimes called defamatory or libellous material).</li>
<li>As defined in the Online Safety Act (2023), material that is terrorism
content, CSEA content and other priority illegal content.</li>
<li><%= link_to 'As defined in the Online Safety Act (2023)', '#illegal' %>,
material that is terrorism content, Child Sexual Exploitation and Abuse (CSEA)
content, and other priority illegal content.</li>
<li>Material more widely that it is against the law to publish.</li>
<li>Any other material that would breach our House Rules.</li>
</ul>
Expand All @@ -63,23 +64,37 @@
<%= link_to '#', '#illegal' %>
</h3>

<p>We do not tolerate the publication of illegal material on the site, in particular
that which falls under the scope of the Online Safety Act (2023). This includes
terrorism content, CESA content and other forms of priority illegal content as defined
in the act. We have assessed that the risk of the majority of this type of content is
low accross the site, but see below for specific notes on abusive or threatening content.
Requests made through this site are sent to public bodies and as such are unlikely
to contain this sort of material and can be quickly flagged if they do. Should we identify
areas where there may be a risk of this sort of content, such as unused user profiles, we
take steps to minimise the risk of these being viewed.
If you come across any material of this nature, please
<%= link_to 'contact us', help_contact_path %> and we will assess and remove any
content. To enable us to assist you as quickly as possible, please include
a link to the message or document where it appears on WhatDoTheyKnow or the
unique email address that is associated with the request so that we can act quickly
to hide the content while it is assessed.
If you think that we have removed content in error, you can let us know as well. See
our <%= link_to 'complaints procedure here', help_complaints_path %>.</p>
<p>
We do not tolerate the publication of illegal material on the site, in particular
that which falls under the scope of the
<a href="https://www.legislation.gov.uk/ukpga/2023/50/contents">
Online Safety Act (2023)</a>.
This includes terrorism content, <abbr title="Child Sexual Exploitation and Abuse">CSEA</abbr>
content, and other forms of priority illegal content as defined in the act.
</p>
<p>
We have assessed that the risk of the majority of this type of content is
low across the site, but see below for specific notes on abusive or threatening content.
Requests made through this site are sent to public bodies and as such are unlikely
to contain this sort of material and can be quickly flagged if they do. Should we identify
areas where there may be a risk of this sort of content, such as unused user profiles, we
take steps to minimise the risk of these being viewed.
</p>
<h4 id="illegal_removal">
What to do if you've become aware of this content
</h4>
<p>
If you come across any material of this nature, please
<%= link_to 'contact us', help_contact_path %> and we will assess and remove any
content. To enable us to assist you as quickly as possible, please include
a link to the message or document where it appears on WhatDoTheyKnow or the
unique email address that is associated with the request so that we can act quickly
to hide the content while it is assessed.
</p>
<p>
If you think that we have removed content in error, you can let us know as well. See
our <%= link_to 'complaints procedure here', help_complaints_path %>.
</p>

<h3 id="abusive">
I would like to remove a message that is abusive, threatening or
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