GOAL: Observe how people respond to a wizard style search where they answer a series of questions and see results
2 participants
- Chris, 28, law enforcement and supporter
- James, 60, engineer and supporter
- Ask participants to visit a url on their personal device.
- https://www.surveymonkey.com/s/gethelpky
- James used large text and held the phone in landscape mode.
- Was not clear if you could choose multiple options or just one.
- "You might talk to your son and he says it's recreational use. So you're left with the question: does he really need treatment in the first place?" - James
- Chris and James answered the questions quickly and understood everything, though they are also somewhat expert since they take part in a weekly supporters meeting. It's important to test with people who are less familiar with treatment.
- The results page is an image mockup without much information. We should increase the fidelity on the results to real html and see how they interact.
- Looking at cars.com mobile, they show the 3 most important wizard-like questions up-front and then offer more search facets on the results page. This could be a good compromise so that people see results more quickly and simplify the UI as well.