Notifications per company

[larry-lunaraspect]

Hi MagicBell community,

I recently started using Magicbell to build notifications into my webapp.

Our first use case was to build a notification feed per logged in user. We followed the standard documentation and used a user's company email address as the key for when we broadcast events.

We are now on a new use case. On the dashboard of our product, we want to show the latest activity across the entire company. We were thinking we could create a bot id like bot-for-company-name@email.com and that bot would be posted to all broadcasts for that company. This way we can show the latest 10 or 20 activity for the company.

I assume this is a common use case and someone may have seen this use case before. Any suggestions on how best to tackle it. I prefer to reuse Magicbell if it is makes instead of building my own custom solution.

[unamashana]

Hey @larry-lunaraspect thanks for checking out MagicBell. We've been thinking of this use-case ourselves. You are right that you can create a bot, though I recommend using external_id instead of email (for everyone, not just the bot). However, beyond showing notifications, would you also like people to mark notifications read etc? Basically, would this be more like a "news-feed" or a list of notifications?

[larry-lunaraspect]

Thanks Hana.

Let me clarify.

The user based notifications works great. For each user, they have a notification feed. They can mark notifications read / unread etc.

I am working on a second use case. I would like to build a widget that shows the latest 30 activity across the company. This means anyone changing something like creating a ticket or whatever would be shown. I am thinking about creating a new id [for company] that I send all activity to this bot so that I can display the latest activity across company.

Questions.

1. Today, I have already used email for users. What is the benefit to switch to external_id?

2. In terms of the feature to support all notifications across a company, what is the suggestion?

[larry-lunaraspect]

just following up?

[unamashana]

Hey @larry-lunaraspect we explain the benefits of external_id on this page - https://www.magicbell.com/docs/quick-start/choosing-an-identifier#background

I am confident creating a new user per company and sending them the activities should work very well. You can use our headless or even the React. SDK to render the feed in the page, on the sidebar, or even a new page!

[larry-lunaraspect]

@unamashana - I am sorry that I have not been clear. I have already used your SDK and built a notifications feature on a per user basis. This works great.

I am now trying to build something like a company activity feed. Atlassian had a feature on the dashboard you can add called Activity Stream. I was wondering if I could use MagicBell to help service this need. The thinking was to create an id for the company and to post all notifications to this id. Then I could just use MagicBell API to pull back all the information.

[unamashana]

@larry-lunaraspect thanks for the screenshots. Yes, I think creating a user for the company and using their notifications as an activity feed should work well. Please keep us posted as you try a PoC and then launch it. We are here to learn from your experience and support you!