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Currently, upon withdrawal the following process happens:
Polar transfers funds to Stripe Connect Express
Polar has a short delay before triggering the subsequent payout for the amount associated with the payout (transfers) for last resort security/review
Polar triggers the payout on Stripe
Causing a moment where the seller could see a payout on Polar, but on their Stripe account they see the amount and "Payout frequency: Manual".
It causes a bit of confusion. So would be nice to add a note on Polar, i.e "Transferred to Stripe and will issue payout within 24h" or something along those lines to communicate it clearly to sellers.
The text was updated successfully, but these errors were encountered:
Hey @birkjernstrom, maybe in the docs itself we can add a note regarding the delay. Both in API and SDK docs. Or in the response itself we can send this message Transferred to Stripe and will issue payout within 24h .
Currently, upon withdrawal the following process happens:
Causing a moment where the seller could see a payout on Polar, but on their Stripe account they see the amount and "Payout frequency: Manual".
It causes a bit of confusion. So would be nice to add a note on Polar, i.e "Transferred to Stripe and will issue payout within 24h" or something along those lines to communicate it clearly to sellers.
The text was updated successfully, but these errors were encountered: