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Payout: Clarify delay after withdrawal #5441

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birkjernstrom opened this issue Apr 7, 2025 — with Linear · 1 comment
Open

Payout: Clarify delay after withdrawal #5441

birkjernstrom opened this issue Apr 7, 2025 — with Linear · 1 comment
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Currently, upon withdrawal the following process happens:

  1. Polar transfers funds to Stripe Connect Express
  2. Polar has a short delay before triggering the subsequent payout for the amount associated with the payout (transfers) for last resort security/review
  3. Polar triggers the payout on Stripe

Causing a moment where the seller could see a payout on Polar, but on their Stripe account they see the amount and "Payout frequency: Manual".

It causes a bit of confusion. So would be nice to add a note on Polar, i.e "Transferred to Stripe and will issue payout within 24h" or something along those lines to communicate it clearly to sellers.

@birkjernstrom birkjernstrom added the contributor friendly Good entry point for potential new contributors label Apr 7, 2025 — with Linear
@github-project-automation github-project-automation bot moved this to Backlog in Backlog Apr 7, 2025
@Muhammad-Owais-Warsi
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Hey @birkjernstrom, maybe in the docs itself we can add a note regarding the delay. Both in API and SDK docs. Or in the response itself we can send this message Transferred to Stripe and will issue payout within 24h .

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