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Account recovery request #5656

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3 tasks done
andrewlayer opened this issue Feb 10, 2025 · 1 comment
Open
3 tasks done

Account recovery request #5656

andrewlayer opened this issue Feb 10, 2025 · 1 comment
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account-recovery Users needing assistance with account recovery status: awaiting response Needs more information before proceeding

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@andrewlayer
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PyPI Username

andrewlayer

Reason for request

Lost access to 2FA and codes. I have access to the associated email.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@andrewlayer andrewlayer added the account-recovery Users needing assistance with account recovery label Feb 10, 2025
@Thespi-Brain
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Hi @andrewlayer,

In order to start the account recovery process to reset your 2FA and recovery codes, your account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to support@pypi.org confirming your intent to reset your 2FA and recovery codes with a link to this issue (#5656). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!

@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery Feb 11, 2025
@Thespi-Brain Thespi-Brain moved this from New/Triage to Awaiting Response in Account Recovery Feb 11, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Feb 11, 2025
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Labels
account-recovery Users needing assistance with account recovery status: awaiting response Needs more information before proceeding
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Status: Awaiting Response
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