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Account recovery request #5667

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3 tasks done
MarcFraile opened this issue Feb 11, 2025 · 1 comment
Open
3 tasks done

Account recovery request #5667

MarcFraile opened this issue Feb 11, 2025 · 1 comment
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account-recovery Users needing assistance with account recovery

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@MarcFraile
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PyPI Username

MarcFraile

Reason for request

The login page is requesting 2FA via security app, but I don't have a stored entry for PyPi in my security app, nor do I have recovery codes.

I still have access to the associated GMail account.

I have not logged in for a while, and don't recall having set up an authenticator app. Neither my most recent phone nor my previous phone (both of which have the Aegis authentication app installed) have an entry for my PyPi account. Since I recently finished my PhD working with sensitive personal data, I had to do a complete disk whipe, and any potential recovery codes I might have saved have been erased.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@MarcFraile MarcFraile added the account-recovery Users needing assistance with account recovery label Feb 11, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery Feb 14, 2025
@Thespi-Brain
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Hi @MarcFraile,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from New/Triage to Verification in Process in Account Recovery Feb 14, 2025
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Labels
account-recovery Users needing assistance with account recovery
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Status: Verification in Process
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