add support page

Author: nazunalika

docs/rocky/bugs.md

@@ -17,6 +17,9 @@ When reporting bugs, ensure you have read the [Bug Tracker Guidelines](../guidel
 !!! note
     You may be asked to reproduce the issue on Red Hat Enterprise Linux. If the issue is reproducible on RHEL, you are encouraged to also open a bug report at the [Red Hat Jira](https://issues.redhat.com). The assignee on your bug report can do this for you also if you wish.
 
+!!! note
+    The bug tracker is not meant for general support questions. Do not be surprised if a maintainer closes the bug report immediately if it's found to be a general support question rather than an actual bug report.
+
 ### RFE (Request for Enhancement)
 
 Requests for Enhancements to packages[^1] are typically handled at the [Bug Tracker](https://bugs.rockylinux.org). In some cases, this may not apply. A Special Interest Group may ask that an RFE be submitted elsewhere. See the SIG section later in this page.

docs/rocky/support.md

@@ -0,0 +1,36 @@
+---
+title: Getting Community Help & Support
+---
+
+The Rocky Linux Project has several places where users can find community support, depending on the nature of issue.
+
+## Rocky Linux (core distribution)
+
+Core distribution community support can be obtained at the following locations:
+
+* [Mattermost](https://chat.rockylinux.org/rocky-linux/channels/town-square)
+* [IRC (Libera)](https://libera.chat) (`#rockylinux`)
+* [Forums](https://forums.rockylinux.org/c/general/6)
+* [Reddit](https://reddit.com/r/rockylinux)
+* [Mailing List](https://lists.resf.org)
+
+## Rocky Linux Infrastructure and Services
+
+Rocky Linux Infrastructure have responsibility over several areas. Support or questions can be asked at any of the following:
+
+* [Mattermost](https://chat.rockylinux.org/rocky-linux/channels/infrastructure)
+* [IRC (Libera)](https://libera.chat) (`#rockylinux-infra`)
+* [Forums](https://forums.rockylinux.org/c/infrastructure/5)
+
+However, Infrastructure and Services encourages issues and requests to be submitted to their [Infrastructure Meta](https://git.resf.org/infrastructure/meta/issues) tracker.
+
+## Rocky Linux Special Interest Groups (SIG)
+
+Each Special Interest Group has a channel on Mattermost. You are encouraged to join Mattermost and search for the relevant channel. Some examples are below.
+
+* [SIG/AltArch](https://chat.rockylinux.org/rocky-linux/channels/altarch)
+* [SIG/Kernel](https://chat.rockylinux.org/rocky-linux/channels/sig-kernel)
+
+Some groups have places on the forums as well, though they may have low traffic.
+
+* [SIG/AltArch](https://forums.rockylinux.org/c/sig/altarch/60)