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fix(acc): add file upload info #4913

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Merged
merged 2 commits into from
May 22, 2025
Merged

fix(acc): add file upload info #4913

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fix(acc): add file upload info
ldecarvalho-doc May 2, 2025
d4687b6
fix(acc): review Jessi
ldecarvalho-doc May 5, 2025
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12 changes: 10 additions & 2 deletions pages/account/how-to/open-a-support-ticket.mdx
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Expand Up @@ -65,8 +65,16 @@ Example: “The Instance remains in "Starting" status for over 10 minutes and th

### Add supporting files

Attach screenshots (png, jpg), or files (pdf).
Examples:
You can drop or browse to attach files that might be relevant to understanding your issue. You can include screenshots, PDFs, and text files.
<Message type="important">
Keep in mind that:
- You can attach up to 4 files per message and 10 files per ticket.
- The size of each file cannot exceed 10 MB
- The following file formats are supported: `jpeg`, `jpg`, `png`, `pdf`, and `txt`.
- The uploaded data is exclusively intended to provide you with support in the use of Scaleway services. Do not transmit any inappropriate, or irrelevant sensitive data.
</Message>

**Examples:**
- Screenshot of the Scaleway console
- Screenshot of the network tab of your browser’s Developer Tools (right-click anywhere on the page and select **Inspect**. Go to the **Network tab** in the Developer Tools panel.)
- Logs
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