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Unable to refund an order #710

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nickfrederiksen opened this issue May 14, 2025 · 1 comment
Open

Unable to refund an order #710

nickfrederiksen opened this issue May 14, 2025 · 1 comment

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@nickfrederiksen
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nickfrederiksen commented May 14, 2025

Which component is this issue related to?

Umbraco Commerce (Core)

Which Umbraco Commerce version are you using? (Please write the exact version, example: 10.1.0)

15.3.4

Bug summary

The ability to refund an order has been removed.

Specifics

When trying to refund an order, the refund-order form is correctly shown, but there is no way to actually refund it:

Image

Looking through the page source, this seems why: The button has been commented out:

Image

Note: We have not enabled partial refunds. There seems to be a lack of info on how to do it, so we skipped on that for now.

Steps to reproduce

Configure a payment method to allow refunds.

Finalize an order, using the above payment method.

Go to the order in Backoffice and click the "Refund Order".

Notice the missing "confirm" button.

Expected result / actual result

There should be a "confirm" button that refunds the order. That is, however, not the case.

Dependencies

No response


This item has been added to our backlog AB#52926

@umbracotrd
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@nickfrederiksen : thanks for reporting the issue. I'm bringing this up to our sprint discussion. The refund all button was commented out for a reason but looks like the alternative was missed out.

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