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julia-rabello committed Sep 4, 2024
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Expand Up @@ -29,21 +29,21 @@ The new menu provides significant advantages, which are highlighted below:
- **Intuitive navigation:** Improved layout to quickly find what you need.
- **Visual consistency:** Consistent look and feel aligned with other recent platform updates.

<img src="//images.ctfassets.net/alneenqid6w5/pcXNfExZYZML7AHP57tzz/42794337b88dd86f325eb5e034d44f1f/image.png" alt= “menu-sales-app-en” width="35%" height="35%">
<img src="https://images.ctfassets.net/alneenqid6w5/pcXNfExZYZML7AHP57tzz/42794337b88dd86f325eb5e034d44f1f/image.png" alt= “menu-sales-app-en” width="35%" height="35%">

### Offers section

The Offers section allows merchants to display specific products or search results and customize their marketing strategies to their business needs and goals.

One of the key features of this update is that merchants can set the Offers section as their home page. This provides a more customized user experience, as customers are immediately greeted with selected content and product recommendations. Learn more in the [Enabling Local stock sale in VTEX Sales App](https://help.vtex.com/en/tutorial/enabling-local-stock-sale-in-vtex-sales-app--54eQN4rOH5yBYPGG2w8v9q) article.

<img src="//images.ctfassets.net/alneenqid6w5/XXJQykcV9p6yNN6Q5mB5u/fcdfa190f4766760449d9bf4d7eff4b5/image.png" alt= “anuncio-sale-app-en” width="35%" height="35%">
<img src="https://images.ctfassets.net/alneenqid6w5/XXJQykcV9p6yNN6Q5mB5u/fcdfa190f4766760449d9bf4d7eff4b5/image.png" alt= “anuncio-sale-app-en” width="35%" height="35%">

### Sales Performance

The Sales Performance page allows merchants to view their sales metrics and compare performance across sales dates and staff performance. Learn more in the [VTEX Sales App: Sales Performance](https://help.vtex.com/en/tutorial/sales-app-sales-performance--7i4Elt835tatBM6iqZoc56) article.

<img src="//images.ctfassets.net/alneenqid6w5/3UWhX6QODOG8pQ6Xi0QXKV/0f05e6e637790f140f22bb5b9bf877e5/image.png" alt= “vendas-da-loja-sales-app-en” width="35%" height="35%">
<img src="https://images.ctfassets.net/alneenqid6w5/3UWhX6QODOG8pQ6Xi0QXKV/0f05e6e637790f140f22bb5b9bf877e5/image.png" alt= “vendas-da-loja-sales-app-en” width="35%" height="35%">

## What needs to be done?

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Expand Up @@ -20,7 +20,7 @@ With client success in mind, VTEX offers complete solutions for different busine
To help you easily adopt new resources, manage your business autonomously, and gain scalability, we have published the new **Onboarding guide** — content covering the complete journey for operating a VTEX store. This documentation will be available in the [Start here](https://help.vtex.com/en/tracks) section of the Help Center.

<div>
<img src="//images.ctfassets.net/alneenqid6w5/359WPOFfC5pE91DpoECZJe/ead8add75ce24d17af10d12a439959f0/announcement_complete_guide_EN.png" alt="Onboarding guide">
<img src="https://images.ctfassets.net/alneenqid6w5/359WPOFfC5pE91DpoECZJe/ead8add75ce24d17af10d12a439959f0/announcement_complete_guide_EN.png" alt="Onboarding guide">
</div>

## What is the Onboarding guide?
Expand All @@ -40,19 +40,19 @@ Our aim is to allow clients, partners, and the VTEX ecosystem to take advantage
You can find an [overview](https://help.vtex.com/en/tracks/vtex-store-overview--eSDNk26pdvemF3XKM0nK9) of the guide content below.

<div>
<img src="//images.ctfassets.net/alneenqid6w5/1N4nX2r9WxhdSCqr8zOEla/08f6af21193f72196786c3675d950a0e/announcement_headings_track_1_EN.png" height="90" alt="VTEX store track">
<img src="https://images.ctfassets.net/alneenqid6w5/1N4nX2r9WxhdSCqr8zOEla/08f6af21193f72196786c3675d950a0e/announcement_headings_track_1_EN.png" height="90" alt="VTEX store track">
</div>

The **VTEX store track** describes the initial context of the operation, starting by defining the [account type and architecture](https://help.vtex.com/en/tracks/vtex-store-overview--eSDNk26pdvemF3XKM0nK9/4yPqZQyj0t675QpcG7H6yl) that best suit the business needs. From there, you can complete the [initial setup](https://help.vtex.com/en/tracks/vtex-store-overview--eSDNk26pdvemF3XKM0nK9/4EPwTXx5oFdSG1dA3zIchz) and configure the platform [modules](https://help.vtex.com/en/tracks/vtex-store-overview--eSDNk26pdvemF3XKM0nK9/75MX4aorniD0BYAB8Nwbo7), focusing on getting the operation going. Once the [backend integrations](https://help.vtex.com/en/tracks/vtex-store-overview--eSDNk26pdvemF3XKM0nK9/7euXDZR5CCnVFSrXyczIhu) are completed and the [frontend](https://help.vtex.com/en/tracks/vtex-store-overview--eSDNk26pdvemF3XKM0nK9/67SCtUreXxKYWhZh8n0zvZ) technology has been implemented in order to build the storefront, it's time for the [go-live](https://help.vtex.com/en/tracks/vtex-store-overview--eSDNk26pdvemF3XKM0nK9/6xYnNxDHUcY6FyChgziCoH) and launching the new store.

<div>
<img src="//images.ctfassets.net/alneenqid6w5/6yRmvP19rt7z1mNE7vdWQz/0e09fd47f72f6177da8f318ea78d0d9f/announcement_headings_track_2_EN.png" height="90" alt="Next steps after go live">
<img src="https://images.ctfassets.net/alneenqid6w5/6yRmvP19rt7z1mNE7vdWQz/0e09fd47f72f6177da8f318ea78d0d9f/announcement_headings_track_2_EN.png" height="90" alt="Next steps after go live">
</div>

The **Next steps after go-live** track describes how [unified commerce](https://help.vtex.com/en/tracks/next-steps-after-the-go-live--3J7WFZyvTcoiwkcIVFVhIS/5Qvw31yH2FPDBl14K5xXHA) is achieved with the platform resources, including [module settings](https://help.vtex.com/en/tracks/next-steps-after-the-go-live--3J7WFZyvTcoiwkcIVFVhIS/V1fs7IkfYMfn91ZVHTLu4) not mentioned before. The aim here is to focus on evolving the operation. This track also describes VTEX's [add-on products](https://help.vtex.com/en/tracks/next-steps-after-the-go-live--3J7WFZyvTcoiwkcIVFVhIS/1t2QBZvrOBSLgvHaAV9fYm), which are products that can be requested separately for implementing new strategies and diversifying the business.

<div>
<img src="//images.ctfassets.net/alneenqid6w5/6N7adQ7RxTfTyuIrCDqstZ/500c3acec9c5f6c7ddc8895df69916ac/announcement_headings_track_3_EN.png" height="90" alt="VTEX Support">
<img src="https://images.ctfassets.net/alneenqid6w5/6N7adQ7RxTfTyuIrCDqstZ/500c3acec9c5f6c7ddc8895df69916ac/announcement_headings_track_3_EN.png" height="90" alt="VTEX Support">
</div>

The **VTEX Support** track describes the [support](https://help.vtex.com/en/tracks/support-at-vtex--4AXsGdGHqExp9ZkiNq9eMy/7w7cUmbrdPEKpTMItjXEB8) offered by VTEX to clients, which is not restricted to a specific part of the journey. Other tracks also mention [how support works](https://help.vtex.com/en/tracks/support-at-vtex--4AXsGdGHqExp9ZkiNq9eMy/2Ik9CGbPeZIHHaYFsuyId3), since [opening a ticket](https://help.vtex.com/en/tracks/support-at-vtex--4AXsGdGHqExp9ZkiNq9eMy/6EboD7Y1BOLlWdT8JM15EE) is the designated channel for certain requests. The organization of this track aims to help our clients have the best experiences with our services, providing all the necessary information for opening tickets, whether for [technical](https://help.vtex.com/en/tracks/support-at-vtex--4AXsGdGHqExp9ZkiNq9eMy/3thRAdTB3gGwTB0e1fVL3T), [billing](https://help.vtex.com/en/tracks/support-at-vtex--4AXsGdGHqExp9ZkiNq9eMy/3g2mhmPDx5GszNgLDICzsl), or [commercial](https://help.vtex.com/en/tracks/support-at-vtex--4AXsGdGHqExp9ZkiNq9eMy/3KQWGgkPOwbFTPfBxL7YwZ) support.
Expand All @@ -73,5 +73,5 @@ We hope this content contributes to the success of your business and your satisf
| [VTEX store overview](https://help.vtex.com/en/tracks/vtex-store-overview--eSDNk26pdvemF3XKM0nK9) | [Next steps after the go-live](https://help.vtex.com/en/tracks/next-steps-after-the-go-live--3J7WFZyvTcoiwkcIVFVhIS) | [Support at VTEX](https://help.vtex.com/en/tracks/support-at-vtex--4AXsGdGHqExp9ZkiNq9eMy) |

<div>
<img src="//images.ctfassets.net/alneenqid6w5/4CgTVLjK3cazg4dDyVlB8m/924575a75836acd4e7b5e4a4c199b516/announcement_under_table_image_EN.png" alt="Ecommerce image">
<img src="https://images.ctfassets.net/alneenqid6w5/4CgTVLjK3cazg4dDyVlB8m/924575a75836acd4e7b5e4a4c199b516/announcement_under_table_image_EN.png" alt="Ecommerce image">
</div>
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Expand Up @@ -47,7 +47,7 @@ To start using the simulator, follow these instructions:
Alternatively, you can access it directly via the URL `https://{accountname}.myvtex.com`, replacing `{accountname}` with your VTEX account name.

2. Add products to the cart and proceed to checkout at `https://{accountname}.myvtex.com/checkout/#/cart`.
3. Click the blue button <img src="//images.ctfassets.net/alneenqid6w5/2Z1d5lHtVM7E7SvL58C8UW/acc0fa24cc8ae2e008d4a8d0f466b035/cartman-removebg-preview.png" alt="cartman-icon" width="25"/> in the bottom right corner of the page to launch Cartman.
3. Click the blue button <img src="https://images.ctfassets.net/alneenqid6w5/2Z1d5lHtVM7E7SvL58C8UW/acc0fa24cc8ae2e008d4a8d0f466b035/cartman-removebg-preview.png" alt="cartman-icon" width="25"/> in the bottom right corner of the page to launch Cartman.
4. Click **Promotion Simulator**.

In the new window, you will see the details of promotions applied and not applied to the cart.
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---
title: "Advanced search's file import not functioning on catalog filters"
id: KB8nLgJorL1aKtUuf8Dga
status: PUBLISHED
createdAt: 2024-08-23T17:56:17.370Z
updatedAt: 2024-08-23T17:56:18.148Z
publishedAt: 2024-08-23T17:56:18.148Z
firstPublishedAt: 2024-08-23T17:56:18.148Z
contentType: knownIssue
productTeam: Catalog
author: 2mXZkbi0oi061KicTExNjo
tag: Catalog
slug: advanced-searchs-file-import-not-functioning-on-catalog-filters
locale: en
kiStatus: Backlog
internalReference: 1086454
---

## Summary


Currently, the legacy catalog search has a functionality, in the "Advanced search" tab that allows you to import a file to create a search filter.

However, this import currently is not properly filtering data and ends up simply not adding any parameters to be filtered for in the catalog.


##

## Simulation


1 - In the catalog module, go to any UI that has a filtering feature available, such as /admin/Site/Relatorio_Skus.aspx

2 - In the brand section, click the "Advanced Search Button"

![](https://vtexhelp.zendesk.com/attachments/token/evO2TGKzaTk0f0HBGqVrqemLF/?name=image.png)

3 - A prompt will be displayed, select the "file import" tab

![](https://vtexhelp.zendesk.com/attachments/token/5zCBQ3MpC27ZGN6pnfKBycFwu/?name=image.png)

4 - attempt importing a file with a brand list, the said list will not be added to the filters.


##

## Workaround


Perform other filters when searching for products in the legacy catalog module.





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---
title: "'An item with the same key has already been added. Key: description'"
id: 5eGfoHuVu83bqGvSOvDF5z
status: PUBLISHED
createdAt: 2024-08-20T14:40:23.496Z
updatedAt: 2024-08-20T14:49:14.081Z
publishedAt: 2024-08-20T14:49:14.081Z
firstPublishedAt: 2024-08-20T14:40:25.093Z
contentType: knownIssue
productTeam: Catalog
author: 2mXZkbi0oi061KicTExNjo
tag: Catalog
slug: an-item-with-the-same-key-has-already-been-added-key-description
locale: en
kiStatus: Backlog
internalReference: 1084015
---

## Summary


Currently, the sales app can face a problem in loading pages properly for products in which the "description" product field also has the word "description" itself registered in it.


##

## Simulation


1 - for a sales app account, create a product and fields for it, in them, add the word "description" to it.

2 - navigate through search result pages that contain this given product as a result, a "error loading search" error will be displayed.


##

## Workaround


remove the "description" string and replace it for something similar, such as productDescription.

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---
title: 'Applying a Coupon Removes Initial UTM Campaign Promotion from Cart'
id: 2A1S6PgEwD9SgQo1UHrFFS
status: PUBLISHED
createdAt: 2024-08-27T20:52:46.450Z
updatedAt: 2024-08-27T21:14:48.748Z
publishedAt: 2024-08-27T21:14:48.748Z
firstPublishedAt: 2024-08-27T20:52:47.777Z
contentType: knownIssue
productTeam: Pricing & Promotions
author: 2mXZkbi0oi061KicTExNjo
tag: Pricing & Promotions
slug: applying-a-coupon-removes-initial-utm-campaign-promotion-from-cart
locale: en
kiStatus: Backlog
internalReference: 1088010
---

## Summary


There is a bug where applying a coupon triggers a conflict with a promotion associated with a `utm_campaign`. When a promotion is activated by a specific `utm_campaign` and a coupon (which also has its own `utm_campaign` configuration) is added, the coupon removes the initial promotion. Despite the initial `utm_campaign` remaining in the `orderForm`, the initial promotion is no longer applied. The second promotion is triggered by the coupon, not by the UTM.


##

## Simulation


To reproduce this behavior, follow these steps:

1. **Create Promotions:**

- **First Promotion:** Set up a promotion for free shipping that is triggered by a specific `utm_campaign`. This promotion should be configured to activate based on the UTM parameter without requiring a coupon.
- **Second Promotion:** Set up a promotion that provides a percentage discount and is associated with a different `utm_campaign`. This promotion should be configured to require a coupon for activation.
2. **Reproduce the Bug:**

1. Access the store using a link with the `utm_campaign` parameter that matches the first promotion (e.g., `utm_campaign=FREE_SHIPPING`).
2. Add products to the cart.
3. Enter a postal code in the cart.
4. Verify that the free shipping promotion (first promotion) is applied.
5. Apply a coupon that triggers the second promotion (e.g., `DISCOUNT20`).
6. Observe that the initial free shipping promotion is removed from the cart after applying the coupon, even though the initial `utm_campaign` remains in the `orderForm`.


##

## Workaround


If the second promotion (triggered by the coupon) is configured with a `utm_source` instead of `utm_campaign`, the bug can be circumvented. In this case, both promotions will be applied successfully without any conflict.





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---
title: '[Catalog] search by sku reference code'
id: 34SWxPr14ftOKN1e1lb0WH
status: PUBLISHED
createdAt: 2024-08-16T20:17:18.920Z
updatedAt: 2024-08-16T20:17:19.730Z
publishedAt: 2024-08-16T20:17:19.730Z
firstPublishedAt: 2024-08-16T20:17:19.730Z
contentType: knownIssue
productTeam: Catalog
author: 2mXZkbi0oi061KicTExNjo
tag: Catalog
slug: catalog-search-by-sku-reference-code
locale: en
kiStatus: Backlog
internalReference: 1082930
---

## Summary


Error when searching using "sku reference code"


##

## Simulation



https://accountname.myvtex.com/admin/catalog-products

![](https://vtexhelp.zendesk.com/attachments/token/pT9cx5kqdq9pc3M5wtev7rrA9/?name=image.png)


##

## Workaround


N/A





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---
title: 'Change v1 Item disappears from UI after being invoiced, scenario with promotion.'
id: 2OsJe5vLh2IsNUikT5VBrL
status: PUBLISHED
createdAt: 2024-08-13T13:11:12.493Z
updatedAt: 2024-08-13T13:53:43.754Z
publishedAt: 2024-08-13T13:53:43.754Z
firstPublishedAt: 2024-08-13T13:11:13.338Z
contentType: knownIssue
productTeam: Order Management
author: 2mXZkbi0oi061KicTExNjo
tag: Order Management
slug: change-v1-item-disappears-from-ui-after-being-invoiced-scenario-with-promotion
locale: en
kiStatus: No Fix
internalReference: 1080187
---

## Summary


We identified a scenario in Change V1 where, after applying a "buy 2 and get a discount on the second unit promotion", when we invoice one of the items and the second is removed via Change V1, the information about the product that was invoiced disappears from the orders UI, leaving only the information about the item that was removed in Change V1.

Since Change V1 does not use the itemIndex, validation is done by the id, which generates this behavior.

We emphasize that this is only a behavior in the UI; via API, the order remains intact!.


##

## Simulation


To simulate this scenario, you need to create a promotion of the type "buy 2 and get a discount on the second unit", then invoice only one of the items in the order and remove the other via change v1.
The behavior described in this KI will be identified, that is, the product that was invoiced will not appear in the Orders UI.


##

## Workaround


We are currently developing Change V2, where this scenario does not occur, we suggest migrating to change v2.





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---
title: "Checkbox for 'Apply discount only with selected carrier' does not persist in UI"
id: 2gcsCgGhE4V1Hbp4ZkNO78
status: PUBLISHED
createdAt: 2024-08-21T20:17:29.685Z
updatedAt: 2024-08-21T20:17:30.499Z
publishedAt: 2024-08-21T20:17:30.499Z
firstPublishedAt: 2024-08-21T20:17:30.499Z
contentType: knownIssue
productTeam: Pricing & Promotions
author: 2mXZkbi0oi061KicTExNjo
tag: Pricing & Promotions
slug: checkbox-for-apply-discount-only-with-selected-carrier-does-not-persist-in-ui
locale: en
kiStatus: Backlog
internalReference: 1085241
---

## Summary


There is an issue in the tax module where the option "Apply the discount only when one of the above carriers is selected by the customer" does not remain checked in the UI, even though it is correctly set via API.


##

## Simulation



1. Navigate to the tax module in the admin.
2. Attempt to check the option "Apply the discount only when one of the above carriers is selected by the customer."
3. Save the changes and observe that the checkbox does not remain selected.
4. Verify via the API that the option is correctly marked as `true`.


##

## Workaround


The issue is purely visual. The checkbox state is correctly reflected via the API, and the discount is applied as expected during checkout. Therefore, no workaround is necessary, as the functionality is not impaired.





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