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Maintenance: Converted remaining headings to title case
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basics/service-ticket/settings/group.rst

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@@ -25,7 +25,7 @@ and finds out how much their colleagues in sales are making! 💸💸💸)
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If, instead, each agent were assigned to an appropriate group,
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then they'd only ever see the tickets that belong to their own group.
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Managing groups
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Managing Groups
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---------------
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So how do I manage which team I'm on? You don't - that's the
@@ -42,7 +42,7 @@ your :doc:`user settings </extras/profile-and-settings>`:
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This user belongs to only one group (“Users”).
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So where do I come in?
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So Where Do I Come In?
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----------------------
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If you belong to more than one group,

basics/service-ticket/settings/owner.rst

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@@ -4,7 +4,7 @@ Owner
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A ticket's **owner** is simply
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*the agent that is currently responsible for it*.
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Whose job is it to assign tickets?
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Whose Job is it to Assign Tickets?
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----------------------------------
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It depends on your organization's workflow,
@@ -17,7 +17,7 @@ In principle, any agent may assign a ticket to any other,
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as long as both have the required privileges
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for the ticket's :doc:`group </basics/service-ticket/settings/group>`.
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Why would I want to re-assign a ticket to someone else?
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Why Would I Want to Re-assign a Ticket to Someone Else?
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-------------------------------------------------------
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Sometimes, complicated issues will require a ticket

basics/service-ticket/settings/state.rst

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@@ -16,7 +16,7 @@ and may be one of the following:
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* pending reminder
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(*i.e.,* hidden, but scheduled to reappear at a later date)
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State colors
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State Colors
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------------
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Zammad states are color-coded. This helps you to understanding the state of
@@ -26,7 +26,7 @@ the ticket much faster in general - without having a look into details.
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.. _new-vs-open:
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What's the difference between “new” and “open”?
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What's the Difference Between “New” and “Open”?
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-----------------------------------------------
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States do more than just indicate progress: Zammad has a fine-grained time

locale/user-docs.pot

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@@ -8,7 +8,7 @@ msgid ""
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msgstr ""
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"Project-Id-Version: Zammad User Documentation pre-release\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2024-08-16 11:12+0200\n"
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"POT-Creation-Date: 2024-08-29 14:15+0200\n"
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"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
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"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
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"Language-Team: LANGUAGE <LL@li.org>\n"
@@ -2230,7 +2230,7 @@ msgid "If, instead, each agent were assigned to an appropriate group, then they'
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msgstr ""
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#: ../basics/service-ticket/settings/group.rst:29
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msgid "Managing groups"
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msgid "Managing Groups"
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msgstr ""
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#: ../basics/service-ticket/settings/group.rst:31
@@ -2250,7 +2250,7 @@ msgid "This user belongs to only one group (“Users”)."
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msgstr ""
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#: ../basics/service-ticket/settings/group.rst:46
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msgid "So where do I come in?"
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msgid "So Where Do I Come In?"
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msgstr ""
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#: ../basics/service-ticket/settings/group.rst:48
@@ -2267,7 +2267,7 @@ msgid "A ticket's **owner** is simply *the agent that is currently responsible f
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msgstr ""
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#: ../basics/service-ticket/settings/owner.rst:8
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msgid "Whose job is it to assign tickets?"
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msgid "Whose Job is it to Assign Tickets?"
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msgstr ""
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#: ../basics/service-ticket/settings/owner.rst:10
@@ -2279,7 +2279,7 @@ msgid "In principle, any agent may assign a ticket to any other, as long as both
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msgstr ""
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#: ../basics/service-ticket/settings/owner.rst:21
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msgid "Why would I want to re-assign a ticket to someone else?"
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msgid "Why Would I Want to Re-assign a Ticket to Someone Else?"
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msgstr ""
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#: ../basics/service-ticket/settings/owner.rst:23
@@ -2358,15 +2358,15 @@ msgid "pending reminder (*i.e.,* hidden, but scheduled to reappear at a later da
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msgstr ""
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#: ../basics/service-ticket/settings/state.rst:20
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msgid "State colors"
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msgid "State Colors"
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msgstr ""
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#: ../basics/service-ticket/settings/state.rst:22
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msgid "Zammad states are color-coded. This helps you to understanding the state of the ticket much faster in general - without having a look into details."
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msgstr ""
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#: ../basics/service-ticket/settings/state.rst:30
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msgid "What's the difference between “new” and “open”?"
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msgid "What's the Difference Between “New” and “Open”?"
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msgstr ""
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#: ../basics/service-ticket/settings/state.rst:32

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