Fixes #377 - Reworked color-coded states

Author: ralf401

basics/find-ticket/browse.rst

@@ -28,8 +28,7 @@ custom-defined filters):
 
    * Click on column headings to change the display order.
    * Click-and-drag column dividers to adjust their width.
-   * :doc:`Ticket states </basics/service-ticket/settings/state>` are
-     **color-coded:**
+   * The need for action is color coded and reflects mainly the :doc:`ticket states </basics/service-ticket/settings/state>`:
 
      .. include:: /snippets/ticket-state-type-circles.rst
    * :doc:`Ticket priorities </basics/service-ticket/settings/priority>` are

locale/user-docs.pot

@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad User Documentation pre-release\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-02-11 08:50+0100\n"
+"POT-Creation-Date: 2025-02-12 14:38+0100\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <LL@li.org>\n"
@@ -1167,76 +1167,64 @@ msgid "**🖱️ UI Protip**"
 msgstr ""
 
 #: ../advanced/tabs.rst:26
-#: ../basics/find-ticket/browse.rst:31
 msgid ":doc:`Ticket states </basics/service-ticket/settings/state>` are **color-coded:**"
 msgstr ""
 
 #: ../snippets/ticket-state-type-circles.rst:4
-#: ../snippets/ticket-state-type-circles.rst:6
 #: ../snippets/ticket-state-type-circles.rst:4
-#: ../snippets/ticket-state-type-circles.rst:6
 #: ../snippets/ticket-state-type-circles.rst:4
-#: ../snippets/ticket-state-type-circles.rst:6
-#: ../extras/knowledge-base.rst:214
 #: ../snippets/ticket-state-type-circles.rst:4
-#: ../snippets/ticket-state-type-circles.rst:6
-msgid "|grn|"
+msgid "|ylw|"
 msgstr ""
 
 #: ../snippets/ticket-state-type-circles.rst:5
 #: ../snippets/ticket-state-type-circles.rst:5
 #: ../snippets/ticket-state-type-circles.rst:5
 #: ../snippets/ticket-state-type-circles.rst:5
-msgid "**Closed**"
+msgid "**Action needed** (e.g. new, open, pending reached)"
+msgstr ""
+
+#: ../snippets/ticket-state-type-circles.rst:6
+#: ../snippets/ticket-state-type-circles.rst:6
+#: ../snippets/ticket-state-type-circles.rst:6
+#: ../snippets/ticket-state-type-circles.rst:6
+msgid "|blk|"
 msgstr ""
 
 #: ../snippets/ticket-state-type-circles.rst:7
 #: ../snippets/ticket-state-type-circles.rst:7
 #: ../snippets/ticket-state-type-circles.rst:7
 #: ../snippets/ticket-state-type-circles.rst:7
-msgid "**Merged**"
+msgid "**Paused, no action needed right now** (e.g. pending)"
 msgstr ""
 
 #: ../snippets/ticket-state-type-circles.rst:8
 #: ../snippets/ticket-state-type-circles.rst:8
 #: ../snippets/ticket-state-type-circles.rst:8
+#: ../extras/knowledge-base.rst:214
 #: ../snippets/ticket-state-type-circles.rst:8
-msgid "|blk|"
+msgid "|grn|"
 msgstr ""
 
 #: ../snippets/ticket-state-type-circles.rst:9
 #: ../snippets/ticket-state-type-circles.rst:9
 #: ../snippets/ticket-state-type-circles.rst:9
 #: ../snippets/ticket-state-type-circles.rst:9
-msgid "**Postponed** (Marked as pending; no immediate action required.)"
+msgid "**No action needed any more** (e.g. closed, merged)"
+msgstr ""
+
+#: ../snippets/ticket-state-type-circles.rst:10
+#: ../snippets/ticket-state-type-circles.rst:10
+#: ../snippets/ticket-state-type-circles.rst:10
+#: ../snippets/ticket-state-type-circles.rst:10
+msgid "|red|"
 msgstr ""
 
 #: ../snippets/ticket-state-type-circles.rst:11
 #: ../snippets/ticket-state-type-circles.rst:11
 #: ../snippets/ticket-state-type-circles.rst:11
 #: ../snippets/ticket-state-type-circles.rst:11
-msgid "|ylw|"
-msgstr ""
-
-#: ../snippets/ticket-state-type-circles.rst:12
-#: ../snippets/ticket-state-type-circles.rst:12
-#: ../snippets/ticket-state-type-circles.rst:12
-#: ../snippets/ticket-state-type-circles.rst:12
-msgid "**New / Open** (Ready for action.)"
-msgstr ""
-
-#: ../snippets/ticket-state-type-circles.rst:14
-#: ../snippets/ticket-state-type-circles.rst:14
-#: ../snippets/ticket-state-type-circles.rst:14
-#: ../snippets/ticket-state-type-circles.rst:14
-msgid "|red|"
-msgstr ""
-
-#: ../snippets/ticket-state-type-circles.rst:15
-#: ../snippets/ticket-state-type-circles.rst:15
-#: ../snippets/ticket-state-type-circles.rst:15
-#: ../snippets/ticket-state-type-circles.rst:15
-msgid "**Escalated** (Requires urgent attention.)"
+msgid "**Immediate action needed** (ticket escalated due to an SLA violation)"
 msgstr ""
 
 #: ../advanced/tabs.rst:31
@@ -1728,7 +1716,11 @@ msgstr ""
 msgid "Click-and-drag column dividers to adjust their width."
 msgstr ""
 
-#: ../basics/find-ticket/browse.rst:35
+#: ../basics/find-ticket/browse.rst:31
+msgid "The need for action is color coded and reflects mainly the :doc:`ticket states </basics/service-ticket/settings/state>`:"
+msgstr ""
+
+#: ../basics/find-ticket/browse.rst:34
 msgid ":doc:`Ticket priorities </basics/service-ticket/settings/priority>` are **color-coded:**"
 msgstr ""
 
@@ -1737,7 +1729,7 @@ msgstr ""
 msgid "Overview showing 3 tickets with different priorities"
 msgstr ""
 
-#: ../basics/find-ticket/browse.rst:42
+#: ../basics/find-ticket/browse.rst:41
 #: ../basics/service-ticket/settings/priority.rst:11
 msgid "Zammad's 3 default priorities allow you to see the importance of your tickets better."
 msgstr ""

snippets/ticket-state-type-circles.rst

@@ -1,19 +1,14 @@
 .. list-table::
    :widths: 5 45
 
-   * - |grn|
-     - **Closed**
-   * - |grn|
-     - **Merged**
-   * - |blk|
-     - **Postponed**
-       (Marked as pending; no immediate action required.)
    * - |ylw|
-     - **New / Open**
-       (Ready for action.)
+     - **Action needed** (e.g. new, open, pending reached)
+   * - |blk|
+     - **Paused, no action needed right now** (e.g. pending)
+   * - |grn|
+     -  **No action needed any more** (e.g. closed, merged)
    * - |red|
-     - **Escalated**
-       (Requires urgent attention.)
+     - **Immediate action needed** (ticket escalated due to an SLA violation)
 
 .. |grn| raw:: html