Issue with Playing Crunchyroll Videos

[Hina60]

Captchas

• I have read the instructions.
• I have searched existing issues and avoided creating duplicates.
• I am not filing an enhancement request.

What happened?

I'm having an issue while using Zen where videos from Crunchyroll won't play. I get a message that says "Oops! Something went wrong" on a black screen. this issue does not occur when using the Firefox browser, the videos play without any problems. I have already tried clearing the cache, but the problem persists. I would appreciate it if you could look into this issue.

thank you.

Reproducible?

• I have checked that this issue cannot be reproduced on Mozilla Firefox.

Version

1.0.1

What platform are you seeing the problem on?

Windows

Relevant log output

No response

[dosubot]

I found related issues that might be helpful:

• Problems with viewing (some) streaming content #1831

• Problems with compatibility in websites #1527

• Issue with playback on crunchy roll #528
  The suggested solution for this issue was to check if DRM is enabled in the settings and test it using Bitmovin's website to ensure it is working. This was identified as a common DRM issue related to the error code reported.

To continue talking to Dosu, mention @dosu.

[Lenni-builder]

There were a bunch of issues highlighting the same issue before, why not just do a proper search first?

Zen doesn't support Widevine DRM: https://docs.zen-browser.app/faq#why-cant-zen-browser-play-drm-protected-content

[dosubot]

Hi, @Hina60. I'm Dosu, and I'm helping the desktop team manage their backlog and am marking this issue as stale.

Issue Summary

• You reported an issue with Crunchyroll videos not playing on Zen, while they work on Firefox.
• The problem persists on Windows with Zen version 1.0.1, even after clearing the cache.
• I suggested checking DRM settings, and Lenni-builder noted that Zen doesn't support Widevine DRM, which is likely the cause.
• The issue is resolved by acknowledging Zen's lack of Widevine DRM support, as detailed in the Zen browser FAQ.

Next Steps

• Please confirm if this issue is still relevant with the latest version of the Zen browser.
• If no further comments are made, this issue will be automatically closed in 7 days.

Thank you for your understanding and contribution!

[Jerakin]

I can confirm that this is still an issue on the latest version (1.0.2-b.1 (Firefox 133.0) (64-bit))

However - this is not fixable due to the prohibitive license cost so the issue should still be closed as "Will not fix".

[mauro-balades]

https://docs.zen-browser.app/faq#why-cant-zen-browser-play-drm-protected-content